Patient Experience at Southcoast Health
The Patient Experience Department
The Patient Experience Department at Southcoast Health works as a liaison between the patients, hospitals and physicians to address compliments, concerns, and feedback. We are here to assist patients and families to ensure that their experience with Southcoast Health is a consistent and superior one. We at Southcoast Health value and welcome your feedback. It’s an essential component to continuously improving quality of care, patient safety and overall service to you and our future patients.
Do You Have a Concern while a patient in our hospital?
While in the hospital, all concerns should first be discussed with your nurses or physicians. If you are still not completely satisfied with the quality of care you are receiving, please contact the patient experience department.
How do I contact the Patient Experience Department if I have a concern?
We welcome all compliments and concerns about the service you or your loved one receives while our patient, either in the hospital setting, or in one of our many outpatient facilities. Southcoast Health is committed to reviewing all patient concerns and communicating steps taken to address and resolve such concerns. To file concerns about your care at Charlton, St. Luke’s, Tobey, or any of our outpatient facilities, call or write:
Southcoast Health System
Patient Experience Department
101 Page Street
New Bedford, MA 02740
Southcoast Health Feedback Line: 1-877-264-7244 (toll free)
Patients are active participants in health care, comparing quality, service and cost. We understand that you are looking for the highest quality of care, superior customer service, compassion, courtesy and respect. We want you to receive exceptional care and service from Southcoast Health. To learn more about your experience, we partner with NRC Health to conduct patient surveys for all our service areas.
Who will receive a survey from NRC Health?
Soon after you return home, either from your inpatient stay, Emergency Room visit, or your quick visit to the laboratory, NRC Health may contact you by email, text message or phone. If you are selected to participate, please take a few minutes to complete our survey.
What does Southcoast Health do with all this feedback?
We use survey responses to improve all aspects of patient care, including quality, safety and experience.
The star ratings and comments on our Find a doctor page come from patient surveys conducted by NRC Health.
The survey is voluntary. Comments displayed on our website are anonymous, and no patient names or contact information will be displayed. We post both positive and less than favorable comments from patient surveys. The patient experience team screens all comments to eliminate private patient information, foul language and irrelevant information.
What do I do if I have questions about the survey?
If you have questions about our survey process or your experience with us, please contact our Patient Experience Department at 1-877-264-7244 (toll free).
Thank you for choosing Southcoast Health and helping us deliver the care you deserve!