Say Thank You in a Meaningful Way
The Southcoast Health Grateful Patient is designed as a platform for grateful patients like yourself, to provide recognition to a Southcoast employee, regardless of department or role, who had a positive impact on you while receiving care. Donations made by Grateful Patients in honor of our staff will recognize our employees as a Southcoast Star. Positive feedback in honor of staff that is received through patient surveys will be featured in the Gratitude Report. All Southcoast Health employees are eligible to be honored, including our Southcoast Health Visiting Nurse Association.
Southcoast Stars
Your gift in honor of a staff member helps provide encouragement to our doctors, nurses, and caregivers as they proudly wear their Southcoast Stars pin – while your generosity allows us to continue to expand our capabilities and provide More than medicine. Be on the lookout for the Star pins, and nominate your Southcoast Star today!
Grateful Patient Stories
In 2018 Maureen O’Donnell’s life was upended by a diagnosis of and treatment for a struvite stone in her left kidney. It was time to have her kidney removed — both a relief and a source of great anxiety. With the exceptional care she received from her care team at Southcoast Health, their kindness and warmth, Maureen has made a full recovery and she reached out to us with thanks to the team who helped her through her healing journey. To read more about Maureen’s story, click here.
Pictured from L to R: Christine Rapoza, RN, Elisabeth Ferreira, RN, Maureen O’Donnell, Sandy Caceres, RN, Dennis Larock, MD
Gratitude Report
After each visit with us, you will receive a Patient Satisfaction Survey from NRC Health. The survey allows you to provide us any and all feedback, comments, stories and the opportunity to recognize your care team that embodies what it means to be More than medicine. The Gratitude Report will list employees names who were mentioned in patient surveys and will be shared across the system!
Below are recent survey mentions that exemplify our service behaviors here at Southcoast Health.
“They introduced themselves and were so personable. Her name
was Liz and she was a ray of sunshine. Made it a great
experience.”
– Elizabeth Read, Swansea Laboratory
“Brett Q. and the rest of the team were exceptional. They went
above and beyond to listen to my concerns, explain what would
and was happening and put me at ease when I was anxious. I was
extremely nervous coming into my procedure today and I could
not have asked for a better team.”
– Brett Quick, St. Luke’s Hospital’s Interventional Radiology
“My son was scheduled for a procedure today and the only reason
he was able to receive that today instead of rescheduling was the
outstanding work from Stephanie. She went above and beyond
advocating for a patient with the insurance company. She was
in constant communication with myself and the insurance
company waiting for an approval… Stephanie’s professionalism
and confidence was customer service I’ve never seen!”
– Stephanie Zaccheus, Service Center
“…All the staff are courteous and friendly. My MA, Thelma,
treated me with respect and has the best smile…”
– Thelma Carreiro, Borden Medical
“Sarah came to assist us with getting the patient situated with SI
precautions and several of the nurses and CNAs who were dealing
with the situation all agreed how great she handled everything.
Sarah was professional, calm, kind, and compassionate…”
– Sarah Rainville, St. Luke’s Hospital Public Safety
We invite you to honor our physicians, nurses or caregivers who may have helped you or a family member through a difficult hospital stay, visit or treatment through our Southcoast Stars pin program or the Gratitude Report.
For more information on making a donation in honor of a special caregiver at Southcoast Health, please contact Ethan Kehoe at 508-973-5917 or kehoee@southcoast.org.
Other ways to recognize your care team – Nominate a Nurse for the DAISY Award.