Say Thank You in a Meaningful Way
The Southcoast Health Grateful Patient is designed as a platform for grateful patients like yourself, to provide recognition to a Southcoast employee, regardless of department or role, who had a positive impact on you while receiving care. Donations made by Grateful Patients in honor of our staff will recognize our employees as a Southcoast Star. Positive feedback in honor of staff that is received through patient surveys will be featured in the Gratitude Report. All Southcoast Health employees are eligible to be honored, including our Southcoast Health Visiting Nurse Association.
Your gift in honor of a staff member helps provide encouragement to our doctors, nurses, and caregivers as they proudly wear their Southcoast Stars pin – while your generosity allows us to continue to expand our capabilities and provide More than medicine. Be on the lookout for the Star pins, and nominate your Southcoast Star today!
Grateful Patient Stories
In 2018 Maureen O’Donnell’s life was upended by a diagnosis of and treatment for a struvite stone in her left kidney. It was time to have her kidney removed — both a relief and a source of great anxiety. With the exceptional care she received from her care team at Southcoast Health, their kindness and warmth, Maureen has made a full recovery and she reached out to us with thanks to the team who helped her through her healing journey. To read more about Maureen’s story, click here.
Pictured from L to R: Christine Rapoza, RN, Elisabeth Ferreira, RN, Maureen O’Donnell, Sandy Caceres, RN, Dennis Larock, MD
After each visit with us, you will receive a Patient Satisfaction Survey from NRC Health. The survey allows you to provide us any and all feedback, comments, stories and the opportunity to recognize your care team that embodies what it means to be More than medicine. The Gratitude Report will list employees names who were mentioned in patient surveys and will be shared across the system!
Below are recent survey mentions that exemplify our service behaviors here at Southcoast Health.
I was greeted right away and after speaking with the front desk I was brought right into a room. Michael was the nurse and he was very kind and understanding. He asked a lot of necessary helpful questions. Then the doctor came in and was also very helpful. My entire time there was very quick and I left feeling confident in the plan to feel better!
– Fall River Urgent Care Center
Carolyn Duncan, NP is the best she is compassionate, kind, caring and knows her stuff above all she knows how to speak to you and explain everything she also takes the time to listen and I never feel rushed.
– Fairhaven Cardiology
Zach, the medical assistant, was terrific. Dr. Pricolo was attentive, thorough, and made me as comfortable as I could have been. I appreciated that he explained things before and as he completed my exam. He also asked for permission before proceeding with part of the exam, which may seem small but I appreciated.
– Dartmouth General Surgery
The child care specialist, Molly was exceptional. She easily kept my son calm and distracted with toys she knew he would like, as well as conversation that helped him forget what was happening. She went above and beyond to give him a little treat (new hot wheels car) at the end of the visit to take home. She 100% turned a scary situation for both mom and child, into a much calmer situation.
– St Luke’s Emergency Department
I had the most amazing labor and delivery team. Carolyn took the best care of me all night, she comforted me at my weakest, always checked on me and every single time she left the room she said “is there anything I can get for you?”
– Charlton Labor & Delivery
We invite you to honor our physicians, nurses or caregivers who may have helped you or a family member through a difficult hospital stay, visit or treatment through our Southcoast Stars pin program or the Gratitude Report.
For more information on making a donation in honor of a special caregiver at Southcoast Health, please contact Holly Weeden at 508-973-5944 or email@example.com.
Other ways to recognize your care team – Nominate a Nurse for the DAISY Award.