Say Thank You in a Meaningful Way
The Southcoast Health Grateful Patient is designed as a platform for grateful patients like yourself, to provide recognition to a Southcoast employee, regardless of department or role, who had a positive impact on you while receiving care. Donations made by Grateful Patients in honor of our staff will recognize our employees as a Southcoast Star. Positive feedback in honor of staff that is received through patient surveys will be featured in the Gratitude Report. All Southcoast Health employees are eligible to be honored, including our Southcoast Health Visiting Nurse Association.
Southcoast Stars
Your gift in honor of a staff member helps provide encouragement to our doctors, nurses, and caregivers as they proudly wear their Southcoast Stars pin – while your generosity allows us to continue to expand our capabilities and provide More than medicine. Be on the lookout for the Star pins, and nominate your Southcoast Star today!
Grateful Patient Stories
In 2018 Maureen O’Donnell’s life was upended by a diagnosis of and treatment for a struvite stone in her left kidney. It was time to have her kidney removed — both a relief and a source of great anxiety. With the exceptional care she received from her care team at Southcoast Health, their kindness and warmth, Maureen has made a full recovery and she reached out to us with thanks to the team who helped her through her healing journey. To read more about Maureen’s story, click here.
Pictured from L to R: Christine Rapoza, RN, Elisabeth Ferreira, RN, Maureen O’Donnell, Sandy Caceres, RN, Dennis Larock, MD
Gratitude Report
After each visit with us, you will receive a Patient Satisfaction Survey from NRC Health. The survey allows you to provide us any and all feedback, comments, stories and the opportunity to recognize your care team that embodies what it means to be More than medicine. The Gratitude Report will list employees names who were mentioned in patient surveys and will be shared across the system!
Below are recent survey mentions that exemplify our service behaviors here at Southcoast Health.
“We were greeted with smiles (on a very terrifying day for us) and
it helped me relax. We were able to be seen and released as timely
as possible. As soon as we were in our room, CNA Olga and RN
Heidi were in to assess my son and do intake. When we left, Heidi,
Olga and Dr. Baker were hard at work for other patients and still
sent us on our way with kindness and a smile. It’s NOT an easy job
or environment but on our bad day we felt our son was well
assessed and cared for.”
– Olga, St. Luke’s Hospital Emergency Center
“Dr. Eli is outstanding. His medical assistant, Laurie, was very
attentive, listened, and addressed all my concerns. I wouldn’t
see anybody but this team for my diabetes. Thank you.”
– Laurie, Providence Endocrinology
“Briana was very kind and helpful. Marie at reception when
checking out was also helpful and very kind. There was a problem
checking in with my appointment and everyone was very kind
and helpful. I’m grateful for such helpful and pleasant staff.”
– Briana, Swansea Orthopedics
“ER is beautiful, clean and well maintained. Our nurse Alyssa was
fantastic. She treated my daughter with the utmost respect, she
was patient and kind. Our experience here was definitely a good
one. We arrived by ambulance and greeted immediately. Thank
you!”
– Alyssa, Tobey Hospital Emergency Center
“Consultation with Dr. Deleo is always excellent. The assistance
provided by Denise in checking me in and getting me prepared for
the physical and Karen’s soft touch in administering the
pneumonia shot were commendable. They all provide outstanding
health care.”
– Denise, Linden Tree Family
We invite you to honor our physicians, nurses or caregivers who may have helped you or a family member through a difficult hospital stay, visit or treatment through our Southcoast Stars pin program or the Gratitude Report.
For more information on making a donation in honor of a special caregiver at Southcoast Health, please contact Ethan Kehoe at 508-973-5917 or kehoee@southcoast.org.
Other ways to recognize your care team – Nominate a Nurse for the DAISY Award.