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Urgent Care

Everyday our patients, families and community choose Southcoast Health because they can count on our exceptional physicians and staff. Based on your patient feedback, the Service Excellence Award is a monthly recognition of a team or department across the system that has created an exceptional experience by embodying our service behaviors. 

When we ask ourselves, “Is there anything more I can do to make this patient’s experience exceptional?”, we commit to Walk in their shoes; and when we make every effort to make individuals comfortable by addressing the little things we Show TLC.

We not only count on patient feedback to make improvements here at Southcoast Health, but we also use it to recognize all the great things our staff are doing. Have a positive experience you’d like to share or Southcoast Health staff you’d like to shout out? Tell us in your post-care NRC Health Survey or email us at patientexperience@southcoast.org .

Winners of Our Service Excellence Award

Meet the winners of March 2022’s Service Excellence Award, the EKG Team at Charlton Memorial Hospital!

Meet the winners of February 2022’s Service Excellence Award, the Atwood 2 Team at Charlton Memorial Hospital!

Meet the winners of January 2022’s Service Excellence Award, the Century 5 Team at St. Luke’s Hospital!