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Urgent Care

For Patients & Patient Representatives

As a patient of Southcoast Health, we want your health care experience to go as smoothly as possible. Easily find the information you need to request medical records.

Please allow at least five business days after receipt of your fully completed form for most routine medical record requests to be fulfilled. Urgent requests should be made by phone. Fees may apply for copies of some medical records.

Patients, did you know you can access and requests your medical records online through MyChart, Southcoast Health’s patient portal?

Medical records are maintained by the Health Information Management Department for all of Southcoast Health. To obtain a copy of your medical record:

You may also:

  1. Download the Authorization for Release of Information Form in English, Portuguese or Spanish.
  2. Print and complete the authorization form to release medical records.
  3. Mail, email or fax the completed form to:
    Southcoast Health
    Health Information Management – ROI
    200 Mill Road, Suite 210
    Fairhaven, MA 02719
    Fax: (508) 973-3695
    Phone: (508) 973-3733 Email:

Pick up Locations:

St. Luke’s Hospital
101 Page Street
New Bedford, MA
Hours: 8:00 a.m. to 4:30 p.m.

Charlton Memorial Hospital
363 Highland Avenue
Fall River, MA
Hours: 8:00 a.m. to 4:30 p.m.

Tobey Hospital
43 High Street
Wareham, MA
Record pick-up not available at this time.

For Attorneys, Insurance Companies and All Other Non-patients:

Southcoast Health

Health Information Management – ROI

200 Mill Road, Suite 210,

Fairhaven, MA 02719.

For Provider Requests

Medical providers and medical facilities requesting medical records should call (508) 973-3700 option 3 or fax (508) 973-3690.