Professional background:

Patient Experience means More than medicine to me. Prior to joining Southcoast Health as the Director of Service Excellence and Patient Experience, my journey in health care started over nine years ago, working in New York City for the nation’s largest public healthcare delivery system.

In my previous role as a Care Experience Officer, I directed hospital-wide, metric-driven plans with a focus on performance improvement and patient experience. My background as a Lean facilitator drew me to the work in Patient Experience, as I am passionate about finding ways to improve the experience for both patients and healthcare providers.

As a seasoned professional with over 25 years of experience in leadership roles in consumer services, my strengths are in elevating the consumer experience, process improvement, operations and working with diverse groups.

What makes you More than medicine:

I strive to provide exceptional service to everyone I encounter. In health care, it is very important that patients, families and the community know they matter. Working at Southcoast Health, my team and I get to collaborate with departments across the system to create truly memorable experiences for every patient and their family. We get to reimagine ways to transform the way we deliver care.

Professional background:

Prior to joining the Service Excellence & Patient Experience Team at Southcoast Health, I served as the Director of the SHINE Program for Cape Cod and the Islands. In this role, I trained and managed a large group of volunteers and together we provided free Medicare insurance information, counseling and assistance to Medicare beneficiaries and their families.  I enjoyed working with the older adult and disabled populations, providing them with the assistance they need to be good consumers and advocates for themselves within the realm of health insurance options and public assistance programs.

What makes you More than medicine:

I have always been drawn to helping people and advocating for those with softer voices.  Delivering exceptional service with empathy and compassion has always been important to me. Here at Southcoast Health, I am able to play a role in providing a uniquely caring experience to every life I touch.

Professional background:

Prior to becoming a Patient Service and Experience Specialist, I graduated with a Bachelor of Arts Degree in Psychology from Rhode Island College. I started my career in healthcare working in a dermatology practice. I enjoyed this specialty so much so that I followed several providers that I had great working relationships with to three other practices, including one of them being with Southcoast Health, over the course of 11 years. I have always enjoyed working with patients and assisting to improve on their experiences in the practices I worked at.

What makes you More than medicine:

I love working within this community and building strong, trusting relationships amongst my peers and the patients I have helped care for. Being well-rounded, having the ability to adapt to given situations, and looking at the bigger picture are qualities I hold that I feel are valuable in making the most positive patient experiences.