Come back next year to join Southcoast Health as we celebrate Patient Experience Week!

Pictures from Patient Experience Week 2023:

Patient Experience Challenge

April 24 – 28, 2023 is Patient Experience Week, this is the time Southcoast Health celebrates the healthcare professionals that go above and beyond to deliver outstanding exceptional care. Join us during this weeklong celebration for the following events and activities:

The Patient Experience Challenge is a chance for our employees to win special prizes and collaborate with their teams. It’s really simple to participate. Perform the activities above, and each day to record the completed challenges below. Ten winners will be chosen randomly at the end of the day. All winners will be announced the following day in an email from Patient Experience.

Monday, April 24
Show TLC

Tuesday, April 23
Really Listen

Wednesday, April 26
Stay a Step Ahead

You did More Monday

Nominate a colleague that embodies the Southcoast Health Values. Send in their name and the value.

Gratitude Report rounding at St. Luke’s Hospital, Charlton Memorial Hospital, & Tobey Hospital.

Tune in Tuesday

Listen and learn something new about 5 of your patients or colleagues.

Take the Time this Tuesday to connect with patients’ families and colleagues to create long lasting meaningful relationships.

Stay a Step Ahead Wednesday

Hold a door open, assist a patient that looks lost.

Gratitude Day – Southcoast Health System

Staff will be taking the time to recognize fellow peers for their part in the overall patient experience.

Thursday, April 27
Smile

Friday, April 28
Walk in Their Shoes

Thankful Thursday

Be present and humanize connections.

Say “Hi” and smile to 5-10 people.

Distributing inpatient and outpatient cards of gratitude.

Finish Strong Friday

Thank people for choosing Southcoast.

Friendly farewell and thank you to 5-10 patients.

April 2023 Service Excellence Award
(SEA) Winner will be announced. Recognize practices that filled out their gratitude clings.

Weeklong Events / Activities
– SHG Gratitude Boards: SLH, TOH, CMH
– SPG Gratitude wall clings
– Meditation coloring
pages
– More Recognition thanks to your peers

Please click on the image to download and print the coloring pages to color in during Patient Experience Week.

Click the icon below for a Patient Experience Virtual Open House!

Survey Comment Recognition

We would like to celebrate the great feedback our patients provide about their exceptional care. In celebration of when we do More we are recognizing staff that have received multiple great comments in the last quarter with a Southcoast Service behavior badge charm!