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Southcoast Health Employee News

You Have Courage

You can never cross the ocean unless you have the courage to lose sight of the shore.” – Richard Wilde, Charlton Memorial Atwood 3

Share an Inspiring Quote

Share your inspiring quote with your Southcoast colleagues! Send it to Caitlin Botelho, Patient Service & Experience Specialist, at botlehocc@southcoast.org.


Southcoast National Nurses Week Awards: 2022 Recipients

May 2022

Each year, in honor of our Southcoast nurses, we recognize excellence among nurses and other staff through a series of awards in several categories.

The recipients of this year’s awards have been selected. Winners were chosen in several categories based on their demonstration of the following attributes:

  • Excellent clinical skills
  • Excellent customer service
  • Outstanding commitment to patients and their families
  • Acts as a professional role model for nurses
  • Acts as an exceptional colleague, demonstrating excellent collaboration, teamwork, and a positive attitude

See the award categories and recipients here.


Wareham Mammography at Rosebrook Receives Service Excellence Award

May 2022

Congratulations to Wareham Mammography at Rosebrook for receiving a 2022 Service Excellence Award!


Treats of Portugal: Order Yours Now!

May 2022

The Day of Portugal, Friday, June 10, will be here before you know it. This year, Southcoast will be offering special Day of Portugal treats for purchase by employees. Order yours now through May 31!

Details coming soon!


Kelly Trummer, MS, PHR, Director of Talent Acquisition, Appointed to UMass Dartmouth Career Center Employee Advisory Board!

May 2022

Kelly Trummer, MS, PHR, Director of Talent Acquisition, was recently appointed to the newly formed UMass Dartmouth Career Center Employee Advisory Board. In addition to Southcoast Health five other large local employers comprise the group: Amazon Robotics, Dell Technologies, Enterprise Holdings, Meditech and the Naval Undersea Warfare Center.

“The EAB will meet regularly to discuss and develop creative, proactive approaches for engaging students at UMass Dartmouth in becoming members of the local workforce here in the South Coast region,” Trummer says.

“Our goal is to stay in touch with students so they know us and we know them. We want to keep them informed of great career opportunities locally and share helpful information about employment needs now and those in the future.”

Read the full story here.

(Kelly Trummer pictured 4th from right.)


Epic Enhancement Bulletin

May 2022

The Epic August/November 2021 Version Upgrade goes live on May 19. See details in the Epic Enhancement Bulletin.


Celebrating National EMS Week

May 2022

May 15-21, 2022, is the 47th annual National Emergency Medical Services Week. In 1974, President Gerald Ford authorized EMS Week to celebrate EMS practitioners and the important work they do in our nation’s communities.

Throughout the nation and in our region, EMS Week brings together local communities and medical personnel to honor the dedication of those who provide the day-to-day lifesaving services of medicine’s frontline.

Southcoast leaders look forward to celebrating with our first responders at the EMS dinner on May 17.

Also, in recognition of this important week, Southcoast Health thanks the EMS practitioners – paramedics, emergency medical technicians, emergency medical responders, and other professionals – in our community for the emergent, urgent and preventive care they provide. We especially thank them for their work and courage during the past two-plus years on the frontlines of the pandemic, risking illness every day.

The EMS professionals from the more than 30 cities and towns in our region exemplify the 2022 theme for EMS Week: “Rising to the Challenge.”


Southcoast CARES Donation Drive to support Menstrual Equity: May 13 to May 23

You Can Help End Period Poverty in Our Community

May 2022

Southcoast CARES in partnership with Southcoast Health’s Diversity, Equity & Inclusion Council, is proud to support regional efforts to increase menstrual equity by hosting a donation drive for menstrual hygiene products May 13 to May 23. New, unopened packages of pads and tampons (size Regular preferred) may be donated. Collected items will be distributed to those in need through our community partners: the YWCA of Southeastern MA, United Neighbors of Fall River, Love Your Menses and Mass Now.

Southcoast CARES bins are available by request for your department and/or practice location. Please talk with your Director, Manager or Supervisor about having a bin in your area.

To request a bin and flyer for your location or if you have any questions about this initiative, please contact Ali LeBert at x35212 or BettencourtA@Southcoast.org or Kris Aimone at x37417 or AimoneK@southcoast.org

Last year Southcoast Health collected over 18,000 menstrual hygiene items. With your support, we can continue to raise awareness about this important issue and make a difference in our communities!


2022 Best of the Best Awards – Vote for Southcoast Health through May 24!

May 2022

Now that the nomination round has ended, the voting phase for the 2022 Best of the Best Awards is underway! Here’s your chance to show your support and gratitude for the healthcare heroes at Southcoast Health.

Details on voting here.

If you vote in more than 25 categories, you’ll be automatically entered for a chance to win a $500 Gift Card from SouthCoast Media Group

Thank you for nominating Southcoast Health as this year’s Best of the Best!


Does Your Department Need Short-Term Light Duty Assistance?

May 2022

Employee Health places employees gradually returning to work with restrictions in short-term light duty assignments until they are able to resume full duty in their regular department. The assignment can be for a few weeks or a few months. Light duty hours are billed to the employee’s home department. 

If you are able to provide light duty work to an employee in your department on a short-term basis, please complete the RTW manager’s request form on the Employee Health intranet page and provide us as much detail as possible.  Click here for RTW form. (Please note: Do not use this form to request light duty for an employee who works in your department.) 

Once you submit this form, Employee Health will be notified directly. The information will be added to a database for Employee Health to refer to when needing to place an employee. 

For questions, please email Teri Kinder, Employee Health Manager, at kindert@southcoast.org.


Get Boosted at a Southcoast Clinic

May 2022

Southcoast is holding employee-only walk-in COVID-19 vaccine clinics at each of our three hospitals and the Southcoast Business Center in Fairhaven.

A booster shot helps protect against severe illness, hospitalization, and death. Keep your colleagues, loved ones, and yourself healthy and safe by getting boosted.

No appointment needed. Click here for schedule.


Meet Jillian Zucco, MSN, PMHNP at Southcoast Health!

May 2022

Jillian specializes in psychiatric consultation. Her clinical interests include adolescent mental health, women’s health and sports psychiatry.

She graduated magna cum laude B.S. in Nursing from the University of Massachusetts, Dartmouth, and received her M.S. in Nursing, Psychiatric Mental Health Nurse Practitioner, from Regis College in Weston. 

To learn more about Jillian, go here.  


Mark Your Calendar: Southcoast Reconnect, May 25, 10am

May 2022

Mark your calendar to join President & CEO Dr. Ray Kruger and other Southcoast leaders on Wednesday, May 25 at 10am for the next Southcoast Reconnect.

Submit your questions beforehand for the Q&A portion of the town hall.   

Visit the Southcoast intranet here to easily submit your questions and to learn how you can join the event.


Southcoast to Hold Running Clinic on May 25

May 2022

Attend a free running clinic hosted by Southcoast Health physical therapist Bonnie Morris, PT, FAFS.  Learn injury prevention, dynamic stretching and key strengthening exercises specific to runners. Class size is limited and participants must be injury free and able to participate in exercise. Before attending the running clinic, all participants must complete the participant waiver.

Click here for details and registration.


Charlton Memorial RNs Invite You to Take Part in the Southcoast “Jerusalema” Dance Challenge!

May 2022

In honor of National Nurses Week (May 6-12) and in recognition of the healing and hope we all bring to the community, the RN staff at CMH performed the Jerusalema Dance Challenge on the CMH helipad. Click to watch their performance!

And now they have invited everyone at Southcoast – departments, units, practices throughout – to put feet, hips and hands to music and take up the Dance Challenge as well.

The Dance Challenge is performed to the song “Jerusalema” by South African DJ and record producer Master KG that features South African vocalist Nomcebo. Released in 2019, the upbeat gospel-influenced house song went viral, and the Dance Challenge has since become a world-wide sensation.

Participating in the Southcoast Jerusalema Dance Challenge is easy and fun. Simply gather up your colleagues, practice the dance steps a few times (Search Jerusalema tutorial on YouTube!), turn on the music, and record yourselves DANCING!

While the Dance Challenge is really just as simple as recording yourself dancing, don’t be afraid to get creative with it. That’s what makes all the best dances so fun and famous.

Just to make it all go smoothly, see the attached Dance Challenge Tip Sheet for a few guidelines, filming tips, and directions for submitting your video by May 30 to us at events@southcoast.org.

A compilation of the videos will be created and made available for all to see on the Southcoast website and on our Facebook and Instagram pages.

Feel free as well to upload your Dance Challenge videos to your own social media accounts using the tags #JerusalemaChallenge and #SouthcoastHealth.

We look forward to seeing videos of everyone strut their Southcoast stuff.


Western Governors University (WGU) Invite Applicants for Nurse Appreciation Scholarship

May 2022

WGU invites Southcoast nurses ready to earn a bachelor’s or master’s nursing degree to apply for their Nurse Appreciation Scholarship. School representatives will host information tables at St. Luke’s on May 17 and Charlton Memorial on May 18.

See flyer here.


What You Do Makes a Difference

My faith demands that I do whatever I can, wherever I am, whenever I can, for as long as I can with whatever I have to try to make a difference.” – Jimmy Carter

Share an Inspiring Quote

Do you have an inspiring quote that you’ve written that you’d like to share with your Southcoast colleagues? If so, please send it to Caitlin Botelho, Patient Service & Experience Specialist, at botlehocc@southcoast.org.


Southcoast Celebrates National Nurses Week 2022, through May 12

May 2022

We thank the more than 2,000 Southcoast nurses who are a major core of our patient care services and of the healthcare that we provide to the community.

Your service and dedication to our patients remains constant. Your teams selflessly work 24/7, 365 days every year to provide the highest level of care to our patients.

We celebrate and honor your perseverance, strength and energy during a pandemic that has gone on for more than two years. It has been amazing, but not surprising. And we acknowledge the professionalism and care for which Southcoast nurses are known.

This year, we are thrilled that for the first time since 2019 we will be able to hold some of our Nurses Week ceremonies and festivities in person. As always, look for messages of thanks and gratitude on our website, on social media and elsewhere.

Additionally, this week, Southcoast will announce the 2022 recipients of the Spirit of Nursing Awards. The nurses receiving awards will be announced publicly next week.
Please take time to enjoy this year’s video featuring Messages of Appreciation from our nursing leaders. Click here to view.

Thank you, Southcoast Health nurses, for your dedication to quality, commitment to excellence and unwavering compassion. You are More than medicine!


Dave Camara Retires After 48 Years of Health Care Service to the Community

May 2022

Dave Camara, RN, CCRN, Associate Safety and Emergency Preparedness Officer for Southcoast Health, who served the Southcoast community in various roles in health care for 48 years, retired on May 6.

Dave had a vibrant career in health care. He began in the kitchen in 1974 at the former Union Hospital in Fall River. Between 1976 and 1979, he worked as an Orderly in the Emergency Departmentat what became Union-Truesdale Hospital – now Charlton Memorial Hospital.

When he attained his nursing degree and RN license in 1979, Dave became a nurse on the Critical Care Unit. In 1984, he became the Assistant Nurse Manager of the Critical Care Unit in the newly built Atwood Tower, and two years later was promoted to Nurse Manager of the ICU and CCU. Dave moved to the Emergency Department as the Nurse Manager in 1995 and was promoted to Director in 1998. He provided leadership in emergency care at Southcoast until 2012, when became Associate Safety Officer and Emergency Preparedness Officer.

Many knew Dave in his role as Associate Safety Officer, making safety rounds across Southcoast, planning drills, and quizzing staff on RACE and PASS. As the Emergency Preparedness Officer, he kept our Emergency Management Plan up to date and contemporary, as staff learned to prepare for each new risk. His connections with our community partners strengthened our ability to respond in emergencies.

“Dave has been ever-present during emergency events, from snowstorms to mass casualty events and of course throughout the entire pandemic,” said Steve Pires, Sr. Vice President, Insurance & Enterprise Risk Management. “We will miss his expert guidance, unwavering support and assistance – and his weather reports for the Command Center. Dave has been a great colleague.”

A reception was held for Dave at Charlton Memorial on May 5.

“Over the past 48 years, Southcoast has been the consistent thread that has been woven into the fabric of my life. To say Southcoast has been the foundation upon which my life was built is an understatement, as in very real terms I truly owe my life to Southcoast as a successful ‘graduate’ of the cardiac surgery program,” Dave says. “It has been an honor to be a part of this healthcare team and wish all the best in the future.”

Congratulations and thank you, Dave, from all of us at Southcoast Health and in the South Coast region.


The February Gratitude Report

May 2022

Read what our patients have to say in the February collection of positive comments. View the Gratitude Report!


May is National Trauma Awareness Month

May 2022

Earning official state designation in October 2021, the St. Luke’s Level II Trauma Center is the first and only Level II Trauma Center in the South Coast region. With an exceptional designated trauma team, including surgeons and clinical resources available 24-7, the trauma center provides patients with faster life-saving care closer to home.

“St. Luke’s being Level II Trauma Center is an incredible resource for the South Coast community. We have already treated over 3,700 patients since we started on our trauma journey, which is a large number for a brand new trauma center,” says Jacquelyn Miller, Trauma Program Manager.

With a traumatic injury or illness, every second counts. Our EMS partners can now transport patients to St. Luke’s, instead of taking them to a hospital out of the region, risking a delay to timely care.


Southcoast Marks National Hospital Week Through May 14

May 2022

Southcoast applauds the contributions of our extraordinary staff and providers every day, but National Hospital Week gives all of us the opportunity to officially recognize the hospital staff who work in teams around the clock at Charlton Memorial, St. Luke’s and Tobey to offer world-class care close to home.

More than two years of ups and downs caring for seriously ill patients with COVID-19 and meeting the many challenges brought on by the pandemic has required the enormous effort, perseverance, cooperation and collaboration of every employee working together. In the midst of this challenge, the Southcoast family has forged ahead with numerous important advances in hospital care, including earning Level II Trauma Center designation in Greater New Bedford, being on the cusp of opening an expanded state-of-the-art Emergency Center in Greater Wareham, celebrating 20 years of world-class cardiovascular surgery in Greater Fall River and Rhode Island, and so much More.

Thank you to all of our hospital staff for your exceptional work and all that you do for the South Coast region. Now, more than ever, our communities rely on you for exceptional care and stability in hospital and healthcare services.


Get Boosted at a Southcoast Clinic

May 2022

Southcoast is again holding employee-only walk-in COVID-19 vaccine clinics at each of our three hospitals and the Southcoast Business Center in Fairhaven.

A booster shot helps protect against severe illness, hospitalization, and death. Keep your colleagues, loved ones, and yourself healthy and safe by getting boosted.

No appointment needed. Click here for schedule.


Meet Alyson Enmark, AGACNP-BC at Southcoast Health!

May 2022

Alyson Enmark, AGACNP-BC received her B.S. degree in Nursing from Curry College and M.S. in Nursing, Adult Gerontology Acute Care Nurse Practitioner, from Walden University in Minneapolis, MN. 

Alyson specializes in Gastroenterology. She is board certified through the ANCC.

Alyson’s philosophy of care is centered on remembering that each patient is an individual, and remaining dedicated and committed to each patient’s individual needs.

Learn more about Alyson here.


Southcoast Celebrates Women’s Health Month in May

May 2022

Southcoast Health recognizes the importance of raising awareness on health-related issues and topics important to women of all ages. It’s a great reminder for all women (and those who love them!) to make their health and well-being a top priority.

From screenings to wellness checks, to implementing healthy changes to help you feel your best, Southcoast Health is here for you with the care, support and resources you need to be your healthiest self.

Visit our Women’s Health page to learn about upcoming health seminars, find information about women’s health screenings, and read stories of strength, hope and healing.


Southcoast Dietitian Barbara Tyson to Take Part in the May 15 Cystic Fibrosis Foundation Great Strides Walk in Memory of Her Daughter

May 2022

Next Sunday, May 15, Southcoast Health Dietitian Barbara Tyson, along with family and friends, will be participating in the Great Strides Walk to benefit the Cystic Fibrosis Foundation.

“This is our first in-person walk since 2020,” says Barbara, whose daughter, Danielle, passed away in 2006 from complications related to cystic fibrosis. “The walk is really a family affair for us. We’re joined by Danielle’s aunts, uncles, and cousins. Danielle’s best friend is the team captain. Another friend she played soccer with is the walk’s chairperson.”

With over 300 walks across the country, Great Strides is the Cystic Fibrosis Foundation’s largest national fundraising event. The event supports the Foundation’s mission to cure cystic fibrosis and raise awareness about this rare, genetic, life-shortening disease that affects the ability to breathe.

Read the full story here.

(photo l-r) Former Food Service Director Dave Gibbs, Danielle, and Barbara.

“Dave was very fond of Danielle and use to email her when she was in the hospital,” Barbara says. “Danielle was very much a part of the St Luke’s family. She would often come in just to say ‘Hi.’”


Trauma Registry Professionals Day

May 2022

May is Trauma Awareness Month, and on May we celebrated Trauma Registry Professionals Day!


Last October, St. Luke’s Hospital’s Level II Adult Trauma Center earned official state designation and became the first and only Level II Trauma Center in our region. Trauma Registry Professionals are an integral part of our trauma performance improvement program. Their work contributes to the trauma registry database allowing us to track, report, and monitor quality metrics to ensure we are providing the best care possible for our trauma patients.

Today, we are proud to recognize the four amazing Trauma Registry Professionals, Katherine Robertson, Kaila Lapierre, Kyleen Vandal, and Michelle Venuti, who oversee this process at St. Luke’s Hospital.

“Our Trauma Registrars are the unseen backbone to the data collection and abstraction for our trauma program; they work behind the scenes to ensure we are able to maintain an effective and concurrent performance improvement program, which is an essential function of a trauma center and allows us to systematically and comprehensively analyze our program and the care we provide to our patients,” says Jacquelyn Miller, Trauma Program Manager.

Trauma Registrars are responsible for chart abstraction, data entry, and report writing, as well as ensuring submission of our trauma data to the Trauma Quality Improvement Program several times a year, enabling us to benchmark ourselves against other trauma programs in the county and identify opportunities for constant improvement and advancement.


National Injury Prevention Professionals Day

May 2022

Today is Trauma Injury Prevention Professionals Day! We are proud to recognize Rachelle Corchado, our Trauma Injury Prevention and Community Outreach Coordinator at the St. Luke’s Level II Trauma Center.

Rachelle works closely with our trauma registry and performance improvement staff to identify injury prevention opportunities so that she can modify her injury prevention activities to best fit our surrounding community’s needs.

“Rachelle is a true asset to the Trauma Program and ultimately to our surrounding community. The presence of an Injury Prevention Professional within our community will assist in helping to prevent injuries by bringing awareness to common traumatic mechanisms seen within this region and acting to educate and provide resources to hopefully prevent those injuries before they occur,” says Jacquelyn Miller, Trauma Program Manager.  

Injury Prevention is a crucial part of a trauma system required by the ACS to achieve and maintain trauma verification. In this role, Rachelle has successfully developed an in-house post-fall home assessment for our patients who are admitted after falling at home. She is also working on project design for several new upcoming community injury prevention activities.

Thank you, Rachelle!


Donate Your New Baby Items – Support New Beginnings!

May 2022

The New Beginnings Program provides
support to opiate exposed newborns and
their mothers with the goal of improving
long-term outcomes. More than 87 moms
were referred to the program during FY20.
In response to the national epidemic of
opioid abuse and addiction and its impact
on the health of our most vulnerable
lives, Southcoast Health has operated the
New Beginnings Program since 2016 to
improve outcomes for substance exposed
newborns (SEN) and their caregivers.

We are always in need of:

  • Outfits and sleepers 0-3 and 3-6 month
    sizes (seasonal appropriate)
  • Packages of newborn diapers
  • Baby wipes (non-scented)
  • Baby blankets
  • Baby bath towels and washcloths
  • Bibs and baby bandanas
  • Soft newborn baby toys
  • Hats, coats, warm sweaters

Donations of new items will be accepted in large bins located at the Charlton
Memorial and St. Luke’s hospital lobbies.

Printable flyer here.


Camp Angel Wings

April 2022

Join the Southcoast Health Visiting Nurse Association as they host the 18th annual bereavement camp for children, Camp Angel Wings, on July 9-10.

There are many ways that you can help Camp Angel Wings. Volunteers are needed to serve as camp counselors, activity leaders and assistants, as well as for general help.

Applications for campers are also now being accepted.

Click here to learn more.


Protect Yourself from Exposure to Bloodborne Pathogens!

May 2022

The prevalence of bloodborne pathogens in our patient population has increased, making exposure to blood/body fluids a much greater risk, and we have seen an increase in employee exposures. Many exposures are preventable by following established safety policies and procedures as outlined in the Exposure Control Plan (ECP), located on the intranet under Infection Prevention Policies and Manuals.

 Please review the ECP and the Message of the Week Sharps Injury Prevention to keep yourself safe.

  • Activate the safety device immediately! Safety devices are designed to be activated with one hand. Never use a second hand to manipulate the safety device. If it fails to immediately activate, dispose of it at once in the sharps disposal box.
  • Immediately dispose of sharps at the point of use directly into a sharps container. Do not place contaminated sharps down on a surface to retrieve later.
  • Do not travel with sharps or hand them to another person for any reason. Use a “safe” or “neutral zone” in procedural settings.
  • Do not use any sharps with which you are unfamiliar. Know how to safely and appropriately activate the safety engineered device before use.
  • Utilize proper personal protective equipment (PPE) to prevent any contact with blood or body fluids.
  • Anticipate patient needs! Obtain help to position or help manage patients, as indicated, to prevent jarring or sudden movement that can cause injury.
  • Monitor sharps containers and notify EVS to exchange them when nearing the two-thirds (2/3) full line.

Get Boosted at a Southcoast Clinic

May 2022

Beginning this month, Southcoast is again holding employee-only walk-in COVID-19 vaccine clinics at each of our three hospitals and the Southcoast Business Center in Fairhaven.

A booster shot helps protect against severe illness, hospitalization, and death. Keep your colleagues, loved ones, and yourself healthy and safe by getting boosted.

No appointment needed. Click here for schedule.


Southcoast’s Dr. Daniel Sousa Honored as 2022 Community Clinician of the Year by Mass. Medical Society

May 2022

The Massachusetts Medical Society (MMS) announced Southcoast Health pulmonologist and critical care physician Daniel Sousa, MD, has been selected as the Bristol South District Medical Society’s 2022 Community Clinician of the Year. This award recognizes his professionalism and contributions as a physician.

Dr. Sousa has been on the frontlines of the pandemic during the past few years. In 2020, he was profiled in the Fall River Herald News about his work caring for patients with COVID-19.

Read the full story here.


Health Policy Commission Certifies Southcoast ACOs Under Learning, Equity, and Patient-Centeredness (LEAP) Standards

May 2022

Southcoast’s accountable care organizations (ACOs) – Southcoast Accountable Care Organization (SACO) and Southcoast Community Alliance (Medicaid ACO) – received ACO Certification under the Health Policy Commission’s (HPC) new certification standards known as ACO LEAP 2022-2023. The standards reflect HPC’s focus on learning, equity, and patient-centeredness.

“The new certification standards required us to show that we’ve integrated health equity and behavioral health into our care management systems,” said Jay Lawrence, MD, Southcoast Health Senior Vice President, Chief Transformation and Innovation Officer and Physician-in-Chief for Primary Care. “Both are integral to meeting the care needs of patients with MassHealth insurance. Southcoast Health will always be committed to ensuring that every single patient, regardless of socioeconomic status, has access to high-quality health care and that we attend to both the behavioral and physical health needs of patients.”

Read the full story here.


Patient Experience Challenge and Enter a Drawing to Win a PrizeWinners Announced Below

April 2022

During this Year’s Patient Experience Week, join the Patient Experience Challenge by modeling our Southcoast Service Behaviors.

The Patient Experience Challenge is your chance to win a special prize! It’s simple to participate. Perform each activity below and then let us know that you completed the challenge by 4pm each day using this simple Patient Experience Challenge form.

At the end of each business day, winners will be chosen randomly and will be announced below on Southcoast Daily. (Remember to bookmark, i.e., add to favorites, the Southcoast Daily page.)

  • Monday, April 25: Say Hello to 10 people.
    WINNERS: Pamela Mitchell, Donna Roy, Barry Pratt
  • Tuesday, April 26: Keep your cell phone in your pocket.
    WINNERS: Nicole Albano, Rosemarie Normandin, Jeannette Sorace-Burton
  • Wednesday, April 27: Learn 5 new things about a patient, co-worker, supervisor, etc.
    WINNERS: Jeannette Sorace-Burton, Elise Norman, Mark Arruda
  • Thursday, April 28: Ask a family member or patient, “What can I do to help make this a great experience for you?”
    WINNERS: Nicole Albano, Jillian DeMedeiros, Kristen Smith
  • Friday, April 29: Escort a patient, visitor, or employee to their destination.
    WINNERS: Katherine Mentzer, Mark Arruda, Ivette Getchell

When it Comes to Patient Experience, Medical Social Workers Deliver

May 2022

Southcoast Health Medical Social Worker Rebecca Villineau discusses the role of social work at Southcoast and her work in the St. Luke’s Emergency Department.

Read about Rebecca here.


Care and Experience Are Hand in Glove

May 2022

Meet Priscilla Burt, Circulating Nurse and Neurosurgical Services Coordinator.

Within the walls of a St. Luke’s Hospital operating room (OR), you can find focused surgeons, attentive anesthesia providers, bustling RNs, skilled technologists, and Priscilla Burt, Circulating Nurse and Neurosurgical Services Coordinator at Southcoast Health.

Read about Rebecca and work at Southcoast here.


At-Home COVID-19 Antigen Tests in Stock at Southcoast Retail Pharmacies

April 2022

Southcoast Retail Pharmacies at St. Luke’s, Charlton Memorial, and Fairhaven have at-home COVID-19 antigen tests in stock.
Southcoast Health Plan members and dependents are eligible to receive eight tests each per month through our prescription benefit, at no
out-of-pocket cost.

Employees, patients and guests can also receive tests through their non-Southcoast Heath Plan prescription benefit, but copays may vary. No prescription is needed, and it can be paid with an FSA card.

Anyone can purchase the tests over the counter as well, for $13.30 each.

If you or your dependents would like to receive up to 8 tests, please let your nearest Southcoast Pharmacy staff know. We will need to go through the adjudication process, so please ensure we have your information and insurance card on file and give us some time to submit the claim.

In other Retail Pharmacy news, we are happy to announce that the St. Luke’s Retail Pharmacy will be open on Saturdays from 9am to 2pm, beginning May 7.


New England Donor Services Flag Raised for National Donate Life Month

April 2022

In partnership with New England Donor Services, Southcoast raised up the Donate Life flag at all three hospitals to recognize Donate Life Month, celebrate the thousands of people who are living as registered organ donors, and honor the numerous donors who made the life-saving decision to donate. A flag-raising ceremony was held at St. Luke’s on April 21.

An organ donation can help save up to 8 lives. Statistics show that 90% of Americans say they support donation, but only about 60% have registered to be an organ donor. You can register to be an organ and tissue donor through the National Donate Life Registry (www.registerme.org) or at the DMV when you renew your license.


Training on Computer

Learning About Implicit Bias at Southcoast Health

April 2022

At Southcoast Health, we take seriously our commitment to provide welcoming and inclusive care environments in which all staff, patients and visitors are treated with respect and dignity. This promise requires intentional, ongoing and sometimes difficult work on the part of all Southcoast Health employees, starting with our leadership team. We recently implemented Implicit Bias training to help leaders across our system identify and address potential unconscious biases that could impact patient and colleague relationships.

By the end of April, all Southcoast Health leaders—from Team Leaders to our President and CEO—will participate in the 90-minute virtual training, run by YWCA of Southeastern Massachusetts and YWCARI.

Read more here.


Southcoast’s Community Wellness Program Transitions to Electric Vehicles

April 2022

Southcoast recently announced plans to transition its mobile wellness services to use fully electric vehicles. This change will support the Southcoast Community Wellness Program’s longstanding work to improve health access and equity across the South Coast region. The new environmentally friendly approach aligns with Southcoast’s pursuit of increased access for underserved individuals.

Read the full story here.


Reminder: Southcoast is Tobacco-Free

April 2022

Smoking is not allowed on or around Southcoast Health owned and leased property and grounds. This includes building entryways, campus walkways, parking garages and parking lots, in company-owned vehicles, and within personal vehicles while on Southcoast property.

Prohibiting smoking at Southcoast supports our mission and serves as a model of good health promotion in the community. It also helps us provide a safe working environment for employees by limiting a known fire hazard and litter on our properties

Be A Good Neighbor
Southcoast is grateful for the goodwill of all our neighbors residing near our many facilities. Please do not smoke or throw away cigarette ends and filters on or near the properties of our neighbors.

Need Help Quitting
Smoking is the single most important preventable cause of death and disability in the United States. Further, a substantial body of research shows that being exposed to environmental tobacco smoke pollution can seriously threaten the health of non-smokers as well.

If you would like support in giving up smoking, please visit Mass.gov for assistance in becoming nicotine free or call the Massachusetts Quitline at 1-800-QUIT-NOW.


COVID-19 Updates

April 2022

Visit the Employee COVID Hub for policies, procedures guidelines and information related to COVID-19.

COVID-19 Updates

Visit the Employee COVID Hub for policies, procedures guidelines and information related to COVID-19. See the April 15 COVID-19 Bulletin for an update on masking in non-patient areas and the April 8 COVID-19 Bulletin for updates on visitation and other information.

Click here to view the Employee COVID Hub.


Southcoast’s NEW Employee Answer Line

April 2022

Employees may now call 973-2600 (ext. 32600) or submit a Southcoast Employee Answer Line ServiceNow ticket for questions on benefits, payroll, leave of absence and other employment-related matters.

Learn more details here.


Protecting Patient Privacy through Advanced AI Technology

April 2022

Protecting patient privacy is critical to delivering high-quality care. Patients should not and do not need to worry that confidential information about test results, medications, procedures, and clinical notes will be seen by anyone other than those responsible for their medical care.

Southcoast policy does not allow employees to access their own medical records, nor the records of family members, friends, neighbors, co-workers, VIPs and others, without a work-related clinical purpose.

Southcoast uses advanced artificial intelligence (AI) technology with sophisticated data monitoring capability to detect inappropriate access to our EMR system and patient data. This technology safeguards health information and ensures that patients can trust us to keep their information confidential and private.

Learn more here.


2022 Annual Mandatory Trainings (AMTs) for All Employees: April 1 to May 31

April 2022

The period to complete the Annual Mandatory Trainings (AMTs) for 2022 is April 1 to May 31. The AMTs support our commitment to respectful and ethical behavior, quality patient care, confidentiality, compliance, safety and cultural awareness.

The annual training is required to be completed by ALL staff and providers (including new employees who were hired and attended New Hire Orientation before March 28).

More details here.


i2Verify: Employment Verification Made Simple and Secure

April 2022

Employment and wage verification made simple and secure.

Southcoast Health partners with i2Verify to automate the processing of wage and employment verification requests. Every year, many Southcoast employees encounter life events that require verification of their employment status, such as:

  • Home and auto purchase
  • School and personal loans
  • Credit card applications
  • Public loan forgiveness
  • Apartment rental
  • Pre-employment screening
  • Government assistance

i2Verify instantly and securely delivers employment information that requestors such as banks or government agencies rely on to grant credit and make other important decisions.

Click here to learn more about this benefit.


Employee Well-Being, a Southcoast Priority

April 2022

Southcoast Health is taking a new, refocused and refreshed approach to supporting employees with their well-being practices, including Taking Care of You powered by Limeade, a new well-being platform available to all staff, providers and spouses.

Read the story here.


Getting Support from the Marketing & Communications Team

April 2022

Do you need assistance from Marketing & Communications? Making a request is simple and straightforward.

All non-emergency requests should be submitted through ServiceNow, and not sent by email. Requests are reviewed in the order submitted and project completion time varies depending on the type of request. Once a request is submitted, a Marketing & Communications team member will reach out within 5 business days to discuss your project and the estimated completion date.

Easy-to-follow instructions, a tip sheet for submitting requests, and the link to a ServiceNow Marketing & Communications ServiceNow request are available on the intranet here.

When completing the request form, please remember to select “Marketing & Communication” in the Lead Committee field.


Ukraine Relief Fund

March 2022

Southcoast Cares has set up a fund through the SouthCoast Federal Credit Union for employees and providers who would like to support the relief efforts in Ukraine. Donated funds will be directed to the American Red Cross and the Salvation Army for the direct benefit of Ukrainian residents and refugees.

Employees who wish to donate may do so in person at any of the SouthCoast FCU branches. Donations can be made by check, cash or, for those with SouthCoast FCU accounts, through an account transfer or online Bill Pay options. Account transfers can be made online, through the SouthCoast FCU mobile app, or by phone with appropriate identifying information from a SouthCoast FCU member.

SouthCoast FCU locations and telephone numbers are listed below:

  • Main Branch: 271 Union St., New Bedford, MA 02740 508-997-4475 
  • Charlton Site: 363 Highland Ave., Fall River, MA 02720 508-997-4475, Ext. 301
  • Fairhaven Site: 200 Mill Road, Fairhaven, MA 02719 508-997-4475, Ext. 401
  • St. Luke’s Site: 101 Page St. New Bedford, MA 02740 508-997-4475, Ext. 201
  • Tobey Site: 43 High St., Wareham, MA 02571 508-997-4475, Ext. 501

For location hours, click here.

If you have questions, please contact Rachel Davis, Director Community Health & Wellness, by email at davisra@southcoast.org.

Thank you for your support!


Taking Care of You powered by Limeade

Sign up now and get inspired!

March 2022

Registration is open for Taking Care of You powered by Limeade. Available to ALL employees and their spouses, it combines useful tools, educational content, and social support to help you be your best.

Once you sign up, you’ll be able to participate in enjoyable, meaningful opportunities to refocus and renew your well-being behaviors. If you’re a Southcoast Health plan member, you’ll also be able to earn a significant discount on your health insurance premiums. 

Complete the Well-Being Assessment and receive a special Taking Care of You T-Shirt.

See details for signing up here.


Employee Referral Program

March 2022

Southcoast Health’s Employee Referral Program gives you a cash reward whenever we hire someone you refer! Learn the details on how you can earn a cash reward. Click here.


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