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Southcoast Health Employee News

You are Compassionate!

“Since being treated by Southcoast Health providers, specializing in Cardiology, Pulmonary, Urology, Primary Care, and now Weight Management, I have been treated with kindness and professionalism… I feel I am getting the best care possible.” – Patient FH3 Weight loss


Get Boosted at a Southcoast Clinic

Keep yourself and your loved ones healthy this winter! Southcoast offers employee-only walk-in COVID-19 vaccine clinics at each of our three hospitals and the Southcoast Business Center in Fairhaven.

A booster shot helps protect against severe illness, hospitalization, and death. Keep your colleagues, loved ones, and yourself healthy and safe by getting boosted.

No appointment is needed, and the bivalent booster vaccines are now available.  The Employee Walk-in Clinic Schedule is available here. Please fill out the COVID-19 vaccine consent form before arriving at the clinics.


Meet Michaela Carrier, PA-C at Southcoast Health!

Specializing in Thoracic Surgery, Michaela earned her Bachelor of Science degree in Medical Laboratory Science from the University of Massachusetts Dartmouth. She then furthered her medical expertise earning a Masters of Physician Assistant Studies at Boston University Medical School.

Michaela chose Thoracic Surgery because of the combination of surgical and medical knowledge that is utilized in the specialty.

Click here to learn more.  


An aorta repair helps return a Swansea man to his active life

Robert Johnson was operating a forklift while volunteering in January 2022 when he felt pain in his chest and back, and had difficulty breathing.

Thinking he was having a heart attack, the Swansea resident asked his operations manager to call 911 and soon found himself in the intensive care unit (ICU). He was diagnosed with a dissection near the aortic arch, a potentially life-threatening condition that involves a tear in the inner layer of the aorta that allows blood to pour between the artery’s inner and middle layers, creating a bulge and weakening the aortic wall.

He was released after five days in the ICU, but images taken later at Charlton Memorial Hospital revealed renewed bleeding, as well as blood clots in his lungs and left leg, and he spent another three days in the hospital.

His Southcoast Health cardiologist, Dr. Mark Desnoyers, recommended surgery, and his wife, Janette, a retired registered nurse with 35 years of experience, agreed.

Robert was referred to Dr. Richard Pin, a vascular surgeon at Southcoast Health’s Heart and Vascular Center.

Dr. Pin reviewed the images and discovered a blockage in the artery going to Johnson’s left arm. He performed an operation at St. Luke’s Hospital to open the blockage in April of 2022. Two weeks later, Dr. Pin repaired the aortic dissection by implanting a stent. Then in July, Robert underwent additional surgery to repair two hernias.

“I can’t say enough good about the staff at St. Luke’s, Charlton Memorial, and Dr. Pin,” Robert said. “He’s above and beyond. He explained everything and put my wife and me at ease. Now I’m back to normal.”

Continue Reading


February is Heart Month!

Join Southcoast Health as we recognize National Heart Awareness Month throughout February!

Click here and follow us all month long for heart-healthy recipes, education, resources, support, life-changing patient stories and so much More!


Join us for Wear Red Day Friday, February 3

The first Friday in February is National Wear Red Day and Go Red For Women Day.

On this day, people across the country wear the color red in order to raise and spread awareness in hopes to help eradicate heart disease and stroke in millions of women and men all over the nation.

Please join us in wearing red and send us your photos to include in Southcoast Weekly and on Facebook, Instagram and Twitter. Photos can be sent to events@southcoast.org and please confirm that everyone in the photo has signed the PeopleSoft Media Release form.


Please join us for Coffee with the CEO

We are starting a new series called Coffee with the CEO, which will offer another opportunity to discuss issues important to you in addition to our Reconnect Town Hall. 

Coffee with the CEO will feature small-group sessions, during which Dr. Kruger, along with a fellow member of our system’s leadership, will sit down with staff who have reserved a spot to share ideas, ask questions, and express concerns.

In order to provide an engaging experience, there is a limited number of first come, first served “seats” in each session. Each date has two sessions available. If you’re interested in attending, please work with your manager to ensure it works with your schedule.

Please click here to sign up.

Upcoming dates for Coffee with the CEO:

  • February 16, 7:30-9am, SCBC Cafeteria Conference Room
  • March 24, 2:30-4pm, SLH Knowles Auditorium
  • April 20, 7:30-9am, CMH Jackson Conference Room

Please reach out to events@southcoast.org with any questions.


Southcoast Health Celebrates Black History Month with a Focus on Health Equity

Throughout February, Southcoast Health will seek to increase awareness of the challenges caused by healthcare disparities in our community particularly for black and brown community members.

Please join us on February 28, as the Southcoast Health Black Lives Matter Coalition, in conjunction with the Southcoast Health Diversity, Equity and Inclusion Council, will sponsor a very special health equity themed event.

A panel of five speakers will explore local health disparities data, efforts from health equity warriors to achieve true improvements in health disparities, as well as the accelerated efforts that Southcoast Health is taking to address health disparities in our community.

Please click here for more information.


Congratulations to this month’s Service Excellence Award winners: Bourne/St. Luke’s Hospital Outpatient Infusion Center!

This team was recognized for the Highest Change in the Net Promoter Score from the Previous Quarter.

“We work really hard to provide for our patients and families and we are grateful for the acknowledgment (and the cookies!),” said Keri Murphy, BSN, RN, PCCN, Nurse Manager.


Tobey Hospital Health Information Department Relocation

The Health Information Department, also known as Medical Records, will be moving to a new location at Tobey Hospital effective Friday, February 3, 2023.   

The new office will be on the first floor and will not have a patient window to serve patients arriving to request copies of their medical records.  Please note all patients can use the online portal on southcoast.org to request their health information.

The portal can be found at www.southcoast.org/for-patients-visitors/for-patients/request-medical-records/ or by searching medical records on the website for more access options. Patients can also view their current health information in MyChart and the Health Information Manager’s contact information will be posted on a sign throughout this transition. 


Now Open: Taking Care of You Powered by Limeade 2023

As part of Southcoast Health’s Taking Care of You employee wellbeing program, we are excited to announce the start of a new year of our online wellbeing platform, Limeade!

Limeade combines useful tools, educational content, and social support, all to help you feel and be your best. All employees and their spouses are eligible to join this convenient and interactive approach to wellbeing.

Please visit the Southcoast Central Page linked here for more information, including additional wellbeing resources, registration guidance, 2023 levels, incentives and more.


 Salve Regina Virtual Information Session

Salve Regina University is hosting a virtual information session on Friday, February 10 at 12 pm to discuss how graduate and professional studies can help you advance your career in healthcare.

Please view the flyer to register.


What do you do outside of work that makes the South Coast the best place to live, work and play?

The strength of Southcoast Health, and our community comes from our people.

We’d love to hear about how you, or a coworker embodies being More than medicine in your lives outside of Southcoast Health. Tell us more about your volunteer efforts, passion projects and involvement in your local community, or nominate a colleague!

Click here to share your story

Your story could inspire others to give back!


The Southcoast Health Employee Answer Line (SEAL)

The Southcoast Employee Answer Line (SEAL) is available for employees with questions on benefits, payroll, leave of absence, and other general employment-related matters.

It is available Monday to Friday from 7am – 5pm, at 508-973-2600, or you can submit a SEAL Case via the “Submit a Request” portal on Southcoast Central. If leaving a message after hours, your inquiry will be addressed on the next business day.

Click here to submit a SEAL case.


The Gratitude Report

At Southcoast Health, every patient receives a Patient Satisfaction Survey that asks them to tell us what we did well, or how we might have improved their experience.

Please take a moment to review all of the staff members recognized in recent patient surveys and congratulate your coworkers on the amazing work they provide day in and day out!

Because of your commitment to service excellence, our Service Excellence & Patient Experience Department is often flooded with positive feedback, comments and stories recognizing our staff for the outstanding service provided to our patients, families and community. Thank you for all that you do!

Click here to view the report.


Volunteers needed for the New Bedford Half Marathon on Sunday, March 19

It is that time of Year Again! The Friendly Sons of St. Patrick are once again sponsoring the New Bedford Half Marathon on Sunday, March 19th, 2023.

If you are interested in volunteering at the First Aid Station or at the Finish Line for this worthy and FUN event please send an email to Lori Frazer at frazerl@southcoast.org. The deadline for sign up is March 6th to ensure your race T-Shirt.

In your email please provide:

  • Your role at Southcoast ( RN/ ED Tech/ CNA / MA/ Paramedic/ HUC, or other Medical Profession)
  • Your name and the names of any one in your group including students and your/ their T-shirt size
  • Community Service letters are provided to Students and will be handed out the morning of the race

A message will be sent out two weeks prior to the race regarding specific race details and directions to the First Aid Station. The race is never canceled due to inclement weather. Any additional questions will be answered by Lori Frazer via email at frazerl@southcoast.org.


Southcoast Health Employee Tuition Savings at Johnson & Wales University

Southcoast Health employees are eligible for a 20% tuition discount towards JWU online and Providence graduate degree programs. 

Select from 100+ undergraduate and graduate degrees in public health, hospitality, culinary management, business, and human resources with 100% online coursework to fit your schedule.

Please click here or see the flyer for additional information.


Know Your Retirement Outlook®

Your Retirement Outlook® is a Transamerica tool that measures the gap between your retirement goal and how much income your current strategy is likely to produce when you retire. To estimate your retirement income, the tool considers your age, your retirement account balance, how much you’re contributing (and how you’re investing), and your anticipated Social Security income. You can also include retirement savings, income, and expenses you may have outside the plan to get the full picture.

To view (and improve) your outlook, visit transamerica.com/portal/southcoast and log in to your account.

Important: The projections or other information generated by the engine (which produces Your Retirement Outlook®) regarding the likelihood of various investment outcomes are hypothetical, do not reflect actual investment results, and are not guarantees of future results. Results derived from the tool may vary with each use and over time. Please visit your plan website for more information regarding the criteria and methodology used, the engine’s limitations and key assumptions, and other important information.

Securities offered through Transamerica Investors Securities Corporation (TISC), member FINRA, 440 Mamaroneck Avenue, Harrison, NY 10528. Transamerica is not affiliated with your employer.


Media Release Form on PeopleSoft

Southcoast employees can now sign a one-time universal media release on PeopleSoft.

The new agreement allows Southcoast Health to use photos, videos or audio clips, submitted to, or taken by the Marketing Communications Department.

All Southcoast Employees are encouraged to acknowledge the agreement with consent or non-consent even if they have filled out a paper form in the past.

To access the form, read the agreement and acknowledge, please refer to the Tip Sheet and look for the icon below in PeopleSoft employee self-service.

Click here to read the announcement.


Employee Discounts are back!

As part of Southcoast’s Taking Care of You initiative, we are excited to announce the return of the Employee Discounts program. Now, Southcoast employees can once again enjoy a wide variety of discounts and savings with local, regional, and national retailers. Save on the products and services you want and need – shop, dine, travel, and more – all for less!

Visit the Employee Discount Page to get started and let the savings begin!

Featured Discount:

Providence Performing Arts Center 

Save 10% on tickets for Annie!

January 31 – February 5

Simply follow the directions below to purchase tickets and redeem your discount:

  • Visit https://www.ppacri.org/
  • Click on ‘Events and Tickets’
  • Search for the show you want to purchase tickets
  • Click ‘Buy tickets’
  • On the left side of the ticket purchase page, you’ll see a line above the show’s dates that says “If you have a Promo or Presale Code, CLICK HERE”
  • Click and enter code: SOUTHCOAST

For group ticket sales (10 or more) at a potentially bigger discounted rate, contact Paul Hiatt at 401-574-3162 or PHiatt@ppacri.org, or visit https://www.ppacri.org/group-tickets.

*Discount does not include seats for Golden Circle or Loge

Please contact Barbara Schmidt at SchmidtB@southcoast.org or x31250, or Heidi Hacking at HackingH@southcoast.org or x35463 with any questions.


Congratulations to Southcoast’s 2022 President’s Award Honorees!

These outstanding individuals and team were nominated by their peers for exemplifying what it means to be More than medicine, and demonstrating Southcoast Health’s values and commitment to our mission.

Congratulations to the 2022 President’s Award for Excellence recipients:

  • Jennifer Cardoza, Pharmacy Technician
  • Brian Levesque, Materials Manager
  • Thomas Hughes, Imaging Services Clinical Educator
  • Katelyn Torres RN, Clinical Resource Nurse, Cardiovascular Stepdown
  • Tracy Charette-DaPiedade, Practice Administrator
  • Jillian Lewis, Physical Therapist
  • Amy Trautman, Clinical Team Lead
  • Denise Lorette RN, Nurse Manager, Baldwin Makepeace Emergency Center
  • Doreen Medeiros, Lab Client Service Specialist
  • Lisa Cyr RN, Wound Ostomy Certified Nurse
  • Pamela Mitchell RN, Psychiatry Consult Liaison Coordinator
  • Daniel Sousa MD, Pulmonologist
  • Team: Charlton Memorial Heart & Vascular Stepdown
    • Andreia Alves, Luke Cabral, Courtney Camara, Hannah Canasta, Jennifer Daener, Erica Dallen, Rebecca Flores, Nicholas Gentili, Nikolas George, Michele Gonzalez, Jordan Greenberg, Mary Innocenti, Rosita Kabaran Zad Ghadim, Mary Kuy, Maria Laureanno, Monica Lenart, Fabio Machado, Eleni Magoulas, Holly Marcello, Taylor Martins, Madeline Mcgee-Cochran, Catherine Mukasa, Joao Oliveira, Amanda Pacheco, Jessica Patrick, Amanda Purnell, Stephanie Resendes, Elizabeth Riccio, Melissa Sama, Ali Sigman, Katelyn Torres, Wendy Troia, Dawn Wahl

To learn more about our 2022 honorees, please visit Southcoast Health 2022 President’s Award Honorees

Or, you can take a walk around Charlton Memorial, St. Luke’s, Tobey, and 200 Mill Road in Fairhaven!

Congratulations to all!


Southcoast Health Employee Tuition Savings at Chamberlain University

A message from Chamberlain University

Southcoast Health Employees: The new year is a time to be together. At Chamberlain University, we welcome you to join our diverse community of healthcare professionals. Be part of our movement to improve healthcare and achieve more for our communities. Together, we can make a greater difference.

Special Tuition Savings:

You can receive significant tuition savings (up to 15%) through the Southcoast Health and Chamberlain University partnership.                                                                    

Programs Include:

  • RN to BSN Option
  • RN to MSN Option
  • MSN Non-Clinical and Clinical Tracks
  • Doctor of Nursing Practice
  • Master of Public Health
  • Master of Social Work
  • Certificate Programs

Learn More and Get Started Now


Congratulations to the 10 sites recognized by NCQA as Patient Centered Medical Homes!

The National Committee for Quality Assurance (NCQA) standards emphasize the use of systematic, patient-centered, coordinated care that supports access, communication, and patient involvement.

Congratulations to the sites below that have been recognized by NCQA as Patient Centered Medical Homes for another year!

  • Dartmouth 500 Faunce Corner Rd.
  • Borden Internal Medicine
  • Fall River Family Medicine
  • Fall River Internal Medicine
  • Tiverton Family Medicine
  • Portsmouth Family Medicine
  • Middletown Family Medicine – 672 Aquidneck Ave.
  • Middletown Family Medicine – 714 Aquidneck Ave.
  • Fairhaven Internal Medicine – 200 Mill Rd. 2nd floor
  • Rosebrook Internal Medicine

To learn more about this achievement please visit Health Care Accreditation, Health Plan Accreditation Organization – NCQA – NCQA.


Epic Optimization Newsletter, December 2022

The Epic Monthly Newsletter for November is now available.

Click here to download the newsletter.

Please save the newsletter to your desktop to access links.


LGBTQIA+ Welcoming and Knowledgeable

Launched this summer, the LGBTQIA+ Welcoming and Knowledgeable  program helps improve the care of current Southcoast Health LGBTQIA+ patients and to welcome new LGBTQIA+ patients in our community to Southcoast Health.

New brochures will be available for office use soon and new fields such as Preferred Name, Pronouns, “X” to Legal Sex Choices, Sexual Orientation, Gender Identity, Sex Assigned at Birth have been added to our electronic medical record, Epic.

Knowing a patient’s sexual orientation and gender identity (SOGI) helps clinicians identify individual health needs, address disparities, and deliver appropriate care. It also helps patients feel welcomed, recognized, understood, and supported.

Click here to learn more.


Donate Your New Baby Items – Support New Beginnings!

We are always in need of:

The New Beginnings Program provides
support to opiate exposed newborns and
their mothers with the goal of improving
long-term outcomes. More than 87 moms
were referred to the program during FY20.
In response to the national epidemic of
opioid abuse and addiction and its impact
on the health of our most vulnerable
lives, Southcoast Health has operated the
New Beginnings Program since 2016 to
improve outcomes for substance exposed
newborns (SEN) and their caregivers.

  • Outfits and sleepers 0-3 and 3-6 month
    sizes (seasonal appropriate)
  • Packages of newborn diapers
  • Baby wipes (non-scented)
  • Baby blankets
  • Baby bath towels and washcloths
  • Bibs and baby bandanas
  • Soft newborn baby toys
  • Hats, coats, warm sweaters

Donations of new items will be accepted in large bins located at the Charlton
Memorial and St. Luke’s hospital lobbies.

Printable flyer here.


Parking Updates at Southcoast Health Hospitals

Please see the maps below with changes to the parking areas surrounding Southcoast Health Hospitals.

Charlton Memorial Parking

St. Luke’s Parking

Tobey Parking

It is important to park in the correct location to ensure our patients, visitors and vendors have convenient and accessible parking when arriving at the hospital.

Employees are required to park in the designated employee parking areas. Thank you for your assistance and cooperation.


Does Your Department Need Short-Term Light Duty Assistance?

Employee Health places employees gradually returning to work with restrictions in short-term light duty assignments until they are able to resume full duty in their regular department. The assignment can be for a few weeks or a few months. Light duty hours are billed to the employee’s home department. 

If you are able to provide light duty work to an employee in your department on a short-term basis, please complete the RTW manager’s request form on the Employee Health intranet page and provide us as much detail as possible.  Click here for RTW form. (Please note: Do not use this form to request light duty for an employee who works in your department.) 

Once you submit this form, Employee Health will be notified directly. The information will be added to a database for Employee Health to refer to when needing to place an employee. 

For questions, please email Teri Kinder, Employee Health Manager, at kindert@southcoast.org.


Employee Referral Program

Southcoast Health’s Employee Referral Program gives you a cash reward whenever we hire someone you refer! Learn the details on how you can earn a cash reward. Click here.


Have an idea for Southcoast Weekly and/or our social media accounts?

Feel free to send us your ideas, pictures with release forms and stories!

NOTE- All photos used for Southcoast Health published materials require a signed release form.

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Check us out and stay part of the conversation!