Say Thank You in a Meaningful Way
The Southcoast Health Grateful Patient is designed as a platform for grateful patients like yourself, to provide recognition to a Southcoast employee, regardless of department or role, who had a positive impact on you while receiving care. Donations made by Grateful Patients in honor of our staff will recognize our employees as a Southcoast Star. Positive feedback in honor of staff that is received through patient surveys will be featured in the Gratitude Report. All Southcoast Health employees are eligible to be honored, including our Southcoast Health Visiting Nurse Association.
Southcoast Stars
Your gift in honor of a staff member helps provide encouragement to our doctors, nurses, and caregivers as they proudly wear their Southcoast Stars pin – while your generosity allows us to continue to expand our capabilities and provide More than medicine. Be on the lookout for the Star pins, and nominate your Southcoast Star today!
Grateful Patient Stories
In 2018 Maureen O’Donnell’s life was upended by a diagnosis of and treatment for a struvite stone in her left kidney. It was time to have her kidney removed — both a relief and a source of great anxiety. With the exceptional care she received from her care team at Southcoast Health, their kindness and warmth, Maureen has made a full recovery and she reached out to us with thanks to the team who helped her through her healing journey. To read more about Maureen’s story, click here.
Pictured from L to R: Christine Rapoza, RN, Elisabeth Ferreira, RN, Maureen O’Donnell, Sandy Caceres, RN, Dennis Larock, MD
Gratitude Report
After each visit with us, you will receive a Patient Satisfaction Survey from NRC Health. The survey allows you to provide us any and all feedback, comments, stories and the opportunity to recognize your care team that embodies what it means to be More than medicine. The Gratitude Report will list employees names who were mentioned in patient surveys and will be shared across the system!
Below are recent survey mentions that exemplify our service behaviors here at Southcoast Health.
Tammi who brought my meals to me was a sweetheart and was very helpful and always had a smile on her face. She was the bright spot in my day.
– Tammi – CMH Nutritional Services
I was concerned about the results of a mammogram. I explained my fears and why I felt I needed clarification Megan is kind and patient. She listened to my reasons for concern, and explained the results of mammograms Megan reassured me after an exam that my problem was not uncommon. She arranged for another mammogram and an ultrasound.
– Megan – DST Cardiology
The nurses were phenomenal, especially Stephanie M, Jill, and Brittany. Steph, Jill and Brittany were very comforting, compassionate and advocated for my needs. I felt at ease with being in their care. They were very responsive whenever I needed anything. Despite being in serious condition, I didn’t feel anxious or overwhelmed by my care. They listened and were right on top of everything. They communicated with me frequently about my labs and treatment plan and put me at ease every step of the way.
– Stephanie M., Jill, Brittany – CMH Atwood 2
The care givers I was seen by, Michael and Dani, both immediately apologized for the wait, thanked me for my patience, and then proceeded with a professional and thorough review of my symptoms, taking of my vitals, swabbing for test samples, and subsequent examination, all the while being considerate, caring, and respectful. Heather at the reception desk was very helpful in scheduling my appointment and checking me in, in a pleasant and efficient manner.
– Michael, Dani, Heather – MAA Urgent Care Center
Doctor B. and nurses Mary and Anna have been amazing. Anna held my hand during the procedure which helped me a lot and Mary was so kind helping me recover and get to my car. I’m very grateful for this staff during a very difficult time for me.
– Mary, Anna – DFB Breast Surgery
We invite you to honor our physicians, nurses or caregivers who may have helped you or a family member through a difficult hospital stay, visit or treatment through our Southcoast Stars pin program or the Gratitude Report.
For more information on making a donation in honor of a special caregiver at Southcoast Health, please contact Ethan Kehoe at 508-973-5917 or kehoee@southcoast.org.
Other ways to recognize your care team – Nominate a Nurse for the DAISY Award.