Southcoast

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Locations

Practicing at the following locations:

Southcoast Physicians Group Gastroenterology

1030 President Ave. Suite 110
Fall River, MA 02720

P: 508-973-1690

Get Directions 41.714125 -71.13964899999996

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
5

Patient Comments (8)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Great service.

  • Provider was on time, listened to me and ordered appropriate diagnostic tests.

  • Shannon is the best PA I have ever had the opportunity to meet, work with & care for my medical needs.

  • Everything was fine

  • Great experience with the NP! She listened, and explained everything well! The receptionist who checked me out was very unfriendly, impatient, and not helpful!

  • Less waiting time in exam room

  • Friendly, helpful phone interaction was informative and comforting.

  • The office staff and the provider are all very good and understanding. A prescription was called in for me. The pharmacy sent it back to the office due to insurance needs to approve the prescription. I didn't realize this was happening and found out when I called the pharmacy. Then I followed up with the office staff who are very nice and professional but it is day 2 and I still don't have my prescription filled. This is the first time this has happened to me. It is probably common practice but I wasn't aware it would take this long. This is Not a complaint and I don't know if this process can be improved.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.