Southcoast Health partners with Loyal on Transparency and A.I.-driven chatbot solution

NEW BEDFORD, Mass. — Southcoast Health announced today that it will partner with Loyal on both their physician review transparency solution, Empower, as well as their latest AI-driven chatbot solution, Guide.

“We chose Loyal because they are a true strategic development partner,“ said Keith A. Hovan, President and Chief Executive Officer at Southcoast Health. “They understand the challenges we face as a health system in the age of healthcare consumerism. Loyal has developed smart, easy to implement solutions that will provide our patients with convenient access to information and interactive technology, enhancing experiences for our patients online and promoting educated consumer choices about their health.”

This partnership will mark Loyal’s first new client since rebranding to Loyal from Transparently at the end of October.

“We are thrilled about our partnership with Southcoast Health,” Chief Executive Officer, Chad Mallory commented. “They lead their market in digital innovation for patients and it will be exciting to see how our solutions will take that experience to the next level.”

Loyal’s Empower solution helps health systems maximize the use of their patient experience data for physician star ratings on their website. Publishing this data not only empowers consumers with the information they need to make the best healthcare decisions, but also has the added benefits of optimizing the system’s website for online search and improvement of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. Loyal’s new solution, Guide, utilizes powerful A.I.-driven algorithms through online chat to help patients along every step of their online journey, from choosing a doctor, finding the nearest location, or even applying for a job.