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Locations

Practicing at the following locations:

  1. Southcoast Physicians Group Ears, Nose & Throat (ENT)

    299 Faunce Corner Rd
    North Dartmouth, MA 02747

    P: 508-995-0700

    Get Directions 41.6600388 -70.98966899999999
  2. Southcoast Physicians Group Ears, Nose & Throat (ENT)

    191 Bedford St
    Fall River, MA 02720

    P: 508-995-0700

    Get Directions 41.7010292 -71.15195069999999

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.9
4.9
4.9
5

Patient Comments (78)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • I've been seeing Melissa for many years now and I'm very happy with the care I always get. She listens carefully to all my concerns and gives me her recommendations to help me with my problems. I couldn't have a better provider in my opinion.

  • Very organized,on time and listens!

  • From checking in at the desk, throughout the appt, to checking out , the entire team is Always professional, friendly and helpful.Thank you.Love this office. Melissa is a sweetheart too!

  • All when well as always.

  • No improvements needed.

  • My visit was on time. The staff was very amiable and I got great service and insight to my issue. Thank you very much.

  • The office was very efficient and friendly, and experienced

  • The staff at the desk were extremely polite and friendly. Melissa is always awesome! I have been seeing her for years and she's knowledgeable and kind and just great overall. She is one of my favorite people to see!

  • I have received the best care from. SOUTHCOAST ENT!!All Staff has been great!!

  • My appointment was on schedule and the staff was very courteous and professional.

  • Just being able to schedule an appt. much sooner, esp. when suffering from health condition (vertigo). An example is that it is December and the soonest scheduling appts are in March!

  • Very dependable and reliable service.

  • Everyone I interacted with, from the front desk, to the medical assistant, to the provider, was helpful and knowledgeable.

  • No improvement necessary. All was well

  • My provider was knowledgable, caring, and passionate about her field. I was also impressed with her ability to come up with an accurate diagnosis in an expeditious fashion.

  • Very friendly staff. Seen fast. Very nice office

  • Melissa was awesome! She made [Name] feel comfortable, explained exactly what she was doing, listened to our concerns.

  • Timely appointment and fixed issue and was very good did not feel rushed. She was excellent

  • Very professional, knowledgeable, courteous

  • Melissa was really well informed with my reason to be at her office today. She explained everything she was going to do and also explained things as she was treating me. I felt she was very skilled in ENT medicine. She is a very nice and caring provider. Even though I wasn't happy with WHY I had to see Melissa I was very happy to have been scheduled to see her

  • Melissa was wonderful. I feel like she really listened to me and took me seriously. She was pleasant as was the MA that roomed me

  • I always receive exceptional care from the staff here. :)

  • Very caring, compassionate, communicative and professional. My wife and I were completely impressed. I would give an 11 if we could.

  • Long wait between seeing providers. Was seeing 3 different providers at same time long backup

  • I am very pleased at this time with the care and concern that I receive from Southcoast professionals. I feel lucky and blessed to have a great team of doctors and practitioners, at Southcoast, providing me with appropriate healthcare services.Thank you Southcoast for putting the CARE back into medicine.

  • My interaction with the staff and the provider was excellent and positive. My questions were answered in a way I could understand. My experience was very positive.

  • Continues to be a great office. Saw Melissa today and it was fantastic. On time, thorough, solid bedside manner… 10 out of 10. Front office staff is the best!

  • Listened to what I needed to explain actually had interest in helping me

  • Prompt, courteous and competent

  • It was great as usual

  • It was a very comfortable, relaxing experience.

  • Melissa is always so knowledgeable and helpful and LISTENS. It seems I have been going to ENT quite often and she is always there to help. SHE'S GREAT.

  • Very professional. Explained everything. Great experience.

  • Provider was a listener and an explainer. Had a lovely caring personality.

  • Melissa was well informed and up to date.

  • I was so thankful that you worked around the fact that I was on my busy ... busy lunch time and you kept everything running smoothly and even agreed to respond to the results of the audiology report by doing it online. So, thank you very much for that for being accommodating.

  • Melissa was so courteous to my anxiety. I have problems getting into doctors offices because of my anxiety she made me feel at home, gave me the answers I needed and set me up with referrals. One of the smoothest interactions I have had with south coast, and the friendliest.

  • All went well. Thank you

  • Always great

  • I was very impressed with Melissa C. She was very easy to talk with and listened attentively to my concern. She was gentle while treating me.

  • All was great

  • This was my first visit and doctor was very knowledgeable and thorough in explaining everything to me. I was not rushed, doctor took her time during my visit.

  • our appointment was previously cancelled X 2. we had to reschedule. They did not give us the PA we had asked for and rescheduled when they had an opening.

  • they are great and care!

  • I think my answers say it all. They were great.

  • Everything was well explained.

  • The Doctor explained in a way ,I could understand. She came up with several solutions to my problem. I'm very satisfied with my visit.

  • Melissa was very attentive and explained things clearly. She was professional and friendly. Support staff was helpful and courteous.

  • Very well run office - staff and medical personnel. Friendly, knowledgeable and caring.

  • Did not have to wait long and they took the time to listen to me and to explain things to me.

  • Explanations were easy to understand

  • Everyone I spoke with was very courteous. It was a great visit.

  • I am very happy with the attention I get from Melissa Carrette but I was not very happy with her assistant. I found her to be very cold and lacking in any bedside manner. She seemed like someone who did not like their job.

  • Everything was very well done, on time and with care and courtesy. Thank you.

  • Everything was very professional and very efficient and the care I received was very impressive. Thank you.

  • First visit. All staff we dealt with was very courteous, friendly, and knowledgeable.Very good experience.

  • I am always treated okay. I have never had a bad experience.

  • Melissa Carrette is a wonderful and caring PA.

  • My experience was very good.

  • Melissa is always attentive and sensitive to my medical issues. I never feel rushed and always walk out of my appointment satisfied that my concerns were heard.

  • I was able to see someone to take care of an ear issue the day after I called.

  • Everything was done well..very professional, explained everything, compassionate, courteousAnd personality plus. Having seen Dr. CARRETTE FOR THE FIRST TIME I WAS SO COMFORTABLE. HighlyRecommend her to anyone and the facility and staff.

  • I was impressed by their level of knowledge. They were very kind and professional. Their dedication to improving my health stood out. They were very clear and took their time to explain the future work plan. They showed that they care deeply about my well-being. Excellent service, as always! Thank you.

  • Melissa was so nice and compassionate when I was seen. She was sensitive about the fact I was uncomfortable about the procedure I needed. Always had a smile on my her face and always kept me comfortable

  • at check-in I was ignored by the receptionist for several minutes while she typed on her computer. Other than that, I was taken into the exam room quickly and Melissa came in soon after. She was very thorough and answered all my questions. Excellent care. Thank you

  • Everything went well and I will always keep her in mind.

  • Melissa listened to my concerns and didn't brush me off as other providers had.

  • Everything was perfect. It was an excellent job.

  • She was very caring

  • clinic was short staffed, took a long time to get appointment. provider explained the cause and said it should be better next time. :)

  • Staff was very kind and thorough when answering questions and explaining things. Everything moved along quickly and efficiently.

  • No improvements needed. They did everything right!

  • Everyone is the best. Everyone is the best.

  • Everyone was courteous and professional. It was a short visit ending with a summary and booking my next annual appointment.

  • Melissa is a wonderful ,professional person who is very attentive to the needs of the patient.

  • Melissa carrette is so great omg as soon as she walked in it was like she filled the room with good energy I couldn't stop smiling she treated me so nice explained everything great and she was just great I love her u guys need more people like her I really felt so comfortable around her

  • It was perfect. The office staff, the M.A. , and the PA Melissa Caduette make me proud of Southcoast. I'm very grateful.

  • Extremely polite and professional staff. Melissa Carrette did a great job explaining everything that led up to my visit, everything that she'd be doing during my visit and future steps to help fix my swallowing issues. She's an excellent communicator and answered all my questions. A true healthcare professional.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.