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Locations

Practicing at the following locations:

Southcoast Physicians Group Ears, Nose & Throat (ENT)

299 Faunce Corner Rd
North Dartmouth, MA 02747

P: 508-995-0700

Get Directions 41.6600388 -70.98966899999999

Southcoast Physicians Group Ears, Nose & Throat (ENT)

191 Bedford St
Fall River, MA 02720

P: 508-995-0700

Get Directions 41.7010292 -71.15195069999999

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.9
4.9
4.9
5

Patient Comments (54)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Timely response to call, timely response for appt. Friendly, efficient staff. I saw the doctor at my scheduled time and she was performed my test gently and explained it in detail. No complaints at all about my experience.

  • The staff and the provider were excellent!!

  • Everything was well done. Staff was curious and professional

  • Pleasant and understanding.

  • Dr explain a lot to me

  • Thoughtful, caring and professional provider.

  • Everyone was considerate thoughtful and listened to what I had to say

  • Yes, hello. I just appreciated the professionalism, the fact that the provider called me back when the office said that the provider would call me back and that the information was what I needed. It was summarized correctly. It was told to me the way it should be told to me and I appreciated that.

  • Melissa is always a pleasure to visit with and she does her job very well.

  • Thank you

  • This provider was compassionate, thoughtful and kind. She was able to explain some of my options and was empathetic to what I was feeling. I highly recommend this provider.

  • ENT was knowledgeable and informed, verycaring, gentle and most importantly caring andconcerned!!!

  • Melissa read the info that she need for this visit on my chart before seeing me and was very informed on what she thought was causing me my issues. She gave me a print-out of the foods I should avoid to see if this would help my situation.

  • Melissa was so thorough and easy to talk to.

  • Melissa was very professional and very helpful

  • Dr Charrette was on time, remembered important aspects of my health profile and answered all questions. More than this she listened and treated me warmly. This I find is such a rare quality. My concerns counted. Her staff was equally professional and yet warm. Lucky to have this provider.

  • Mellisa is a wonderful person, very easy to talk to and able to understand what my issues a were. I would highly recommend her .

  • Melissa was great. She even remembered information given during an absence.

  • Friendly, professional, and knowledgeable staff.

  • Excellent all around!, Great job!!!

  • The health care provider quickly resolved a problem that had been bothering the patient for years.Thank you!

  • Kept my mind at ease. Explained everything clearly. Very personable people

  • The provider was very helpful. The medical assistant that took my intake was very rude and snobby. I was telling her thank you and got nothing back. Did not like her body language and attitude

  • I was seen on time and staff were very nice.

  • No problems everything went great

  • Everything was great

  • Melissa was the utmost professional. You could not ask nor find anyone more knowledgeable thean Melissa. She is a superstar!!!

  • This office is always amazing. Every provider is knowledgeable and kind. Thanks for all you do.

  • Great place and provider.

  • I asked a question about the effect, if any, that nasal flushing might have on the reliability of at-home covid tests. I received a clear concise answer, unhurried, and an explanation of the reasoning behind the answer.

  • Melissa is very knowledgeable and a very kind person. She always makes sure that I am comfortable before doing any procedures.

  • Dr. Melissa Carrette was very warm and easy to talk to. She explained everything thoroughly. I felt that I was in good hands.

  • Everyone was professional and pleasant

  • Melissa is awesome!

  • Very thorough

  • Melissa is awesome PA

  • I have been very pleased with Melissa C each time she has seen me. My husband also sees Melissa. We could not be more satisfied with her care & attention to our individual needs. You have a knowledge, professional In your employ. She is an Excellent representative of your health care system. Appreciate her talents.

  • I had a very uncomfortable procedure but was reassured throughout the entire process.I have never appreciated that when being led to an exam room, the medical assistant walks way ahead of me. This happens very consistently. Maybe there is a reason for walking way ahead.

  • This was a wonderful experience! The provider was prompt, knowledgeable, friendly, and professional.I highly recommend Melissa C. to anyone who has an ENT issue.

  • I was called by the technician well before my scheduled appt. time. She was courteous and professtional. Melissa was professional, knowledgeable and listened to my concerns about other symptoms.

  • Melissa was very good and very thorough and answered all my questions.

  • You did everything well as far as I am concerned.

  • I have never had a bad experience in this office

  • Everyone was aware of my visit and everything was done to insure I was properly taken care of.

  • Most questions did not pertain to my visit today. It was my first appointment. Everyone was very nice and efficient, from the scheduler who made sure I had the right directions to the Clinician who took care of my issue and made follow up recommendations. No improvement needed.

  • I am always seen in a timely manner.

  • I have seen and spoken with Melissa on many occasions, and have always had a great experience. She is kind and professional and very knowledgeable.

  • Well done

  • it was great, no improvement necessary

  • My first time with a telehealth visit, which went very well with the staff being very courteous and professional informing me about my ultrasound results and answering any questions presented to them. I would advise this facility and it's professionals to family and friends.

  • Very professional

  • Everything was great! Thanks!

  • My experience has always been great at ENT

  • Excellent. Perfect. Kind, courteous, informed

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.