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Urgent Care


Practicing at the following locations:

  1. Southcoast Physicians Group Ears, Nose & Throat (ENT)

    299 Faunce Corner Rd
    North Dartmouth, MA 02747

    P: 508-995-0700

    Get Directions 41.6600388 -70.98966899999999
  2. Southcoast Physicians Group Ears, Nose & Throat (ENT)

    191 Bedford St
    Fall River, MA 02720

    P: 508-995-0700

    Get Directions 41.7010292 -71.15195069999999

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff

Patient Comments (54)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • 10 was the best.

  • I felt heard and that I was taken seriously. Other doctors misdiagnosed me, so it was great to be with real experts!

  • Everyone was very professional and friendly

  • Always feel well informed about what is going on. Would highly recommendAll.

  • Enjoyable visit provided by knowledgeable, kind, and friendly providers.

  • For me, the medical care was perfect.

  • On time. EfficientEveryone I spoke to had a great personality. Good job!

  • Melissa is pleasant, relatable and listens. She's friendly and explains things in a way that's easy to understand. Would highly recommend to anyone!

  • Melissa is awesome.

  • I felt that the doctor was very thorough helpful and took her time with me and explained things to me.

  • Professional and thorough

  • Great customer service experience!

  • great

  • This is one of the best doctors office that I have ever been to. Everybody is kind and courteous .

  • Everything was well done Thankyou

  • Attentiveness was exceptional from checkin to checkout. Exam and sharing of medical information and prognosis was clear and helpful.

  • Melissa was professional and thorough. She answered all my questions and gave me suggestions to help with my ears when flying.

  • Melissa demonstrated outstanding concern, outstanding care, and provided written directions for me to follow. More people like Melissa needed in health care. Extremely satisfied.

  • I was very satisfied

  • Dr. Carrette is always punctual, friendly, approachable. Dr. Carrette listens carefully and explains things in an understandable way. Dr. Carrette remembers concerns brought up in past sessions. Dr. Carrette is one of the best physicians that I've met.

  • Mellisa is very attentive, always listens and understands. I will and have recommended her .

  • Just do what you do. Melissa is great! She's been treating me for years and hopefully she'll continue way into the future.

  • Took me in right away, went thru my info and checked on my meds. Did my procedure and got my next app't all within 1/2 an hour.

  • Listen to me got a appointment when needed took me right away

  • Melissa and the entire staff are awesome

  • When I linally got to see Melissa everything went well . Waited a long time for the appointment.

  • Melissa is terrific. She is so thorough and wonderful with my son. I love her!

  • Melissa is kind, caring, sincere, knowledgeable and skilled.

  • Southcoast needs more specialists like Melissa. Professional and personable. Four Stars.

  • Very informative and concerning

  • Melissa really knows her stuff!

  • No complaints

  • Melissa was fabulous. Gave me rationale for being scoped/ or not..meds/ or not..great explanation of my situation and what I could expect from treatment. Highly recommend her to others.

  • Melissa always listens and gives good instructions for treatment of my ear problem. Is always careful when cleaning my ear. Talks to me about plan of action regarding cyst in my ear.

  • Provider was attentive and listened to my explanation of my symptoms.

  • Melissa is great. Answered all of my questions and made me feel very comfortable and at ease.

  • I was very pleased...first visit with Ears, Nose and Throat. I always appreciate timeliness.

  • Timely response to call, timely response for appt. Friendly, efficient staff. I saw the doctor at my scheduled time and she was performed my test gently and explained it in detail. No complaints at all about my experience.

  • The staff and the provider were excellent!!

  • Everything was well done. Staff was curious and professional

  • Pleasant and understanding.

  • Dr explain a lot to me

  • Thoughtful, caring and professional provider.

  • Everyone was considerate thoughtful and listened to what I had to say

  • Yes, hello. I just appreciated the professionalism, the fact that the provider called me back when the office said that the provider would call me back and that the information was what I needed. It was summarized correctly. It was told to me the way it should be told to me and I appreciated that.

  • Melissa is always a pleasure to visit with and she does her job very well.

  • Thank you

  • This provider was compassionate, thoughtful and kind. She was able to explain some of my options and was empathetic to what I was feeling. I highly recommend this provider.

  • ENT was knowledgeable and informed, verycaring, gentle and most importantly caring andconcerned!!!

  • Melissa read the info that she need for this visit on my chart before seeing me and was very informed on what she thought was causing me my issues. She gave me a print-out of the foods I should avoid to see if this would help my situation.

  • Melissa was so thorough and easy to talk to.

  • Melissa was very professional and very helpful

  • Dr Charrette was on time, remembered important aspects of my health profile and answered all questions. More than this she listened and treated me warmly. This I find is such a rare quality. My concerns counted. Her staff was equally professional and yet warm. Lucky to have this provider.

  • Mellisa is a wonderful person, very easy to talk to and able to understand what my issues a were. I would highly recommend her .

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.