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Locations

Practicing at the following locations:

Southcoast Physicians Group Ears, Nose & Throat (ENT)

299 Faunce Corner Rd
North Dartmouth, MA 02747

P: 508-995-0700

Get Directions 41.6600388 -70.98966899999999

Southcoast Physicians Group Ears, Nose & Throat (ENT)

191 Bedford St
Fall River, MA 02720

P: 508-995-0700

Get Directions 41.7010292 -71.15195069999999

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.9
5

Patient Comments (33)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Dr. Melissa Carrette was very warm and easy to talk to. She explained everything thoroughly. I felt that I was in good hands.

  • Everyone was professional and pleasant

  • Melissa is awesome!

  • Very thorough

  • Melissa is awesome PA

  • I have been very pleased with Melissa C each time she has seen me. My husband also sees Melissa. We could not be more satisfied with her care & attention to our individual needs. You have a knowledge, professional In your employ. She is an Excellent representative of your health care system. Appreciate her talents.

  • I had a very uncomfortable procedure but was reassured throughout the entire process.I have never appreciated that when being led to an exam room, the medical assistant walks way ahead of me. This happens very consistently. Maybe there is a reason for walking way ahead.

  • This was a wonderful experience! The provider was prompt, knowledgeable, friendly, and professional.I highly recommend Melissa C. to anyone who has an ENT issue.

  • I was called by the technician well before my scheduled appt. time. She was courteous and professtional. Melissa was professional, knowledgeable and listened to my concerns about other symptoms.

  • Melissa was very good and very thorough and answered all my questions.

  • You did everything well as far as I am concerned.

  • I have never had a bad experience in this office

  • Everyone was aware of my visit and everything was done to insure I was properly taken care of.

  • Most questions did not pertain to my visit today. It was my first appointment. Everyone was very nice and efficient, from the scheduler who made sure I had the right directions to the Clinician who took care of my issue and made follow up recommendations. No improvement needed.

  • I am always seen in a timely manner.

  • I have seen and spoken with Melissa on many occasions, and have always had a great experience. She is kind and professional and very knowledgeable.

  • Well done

  • it was great, no improvement necessary

  • My first time with a telehealth visit, which went very well with the staff being very courteous and professional informing me about my ultrasound results and answering any questions presented to them. I would advise this facility and it's professionals to family and friends.

  • Very professional

  • Everything was great! Thanks!

  • My experience has always been great at ENT

  • Excellent. Perfect. Kind, courteous, informed

  • They did a wonderful job .Keep up the grate work .Thank You [Name] [Name]

  • Very pleasant staff and Doctor was fantastic! Thanks

  • Scored 8 on recommendation to others only because I traveled an hour to get to your office, it's not practical for my neighbors to travel to you. Being located on [Name] [Name] would make it easier. Thank you for this opportunity to give feedback.

  • Melissa Carretteu00A0 is an outstanding member of my care team. Thank you

  • I'm still alive. Need I ask for more? Seriously the whole experience was very good. Thank you

  • Melissa is a very caring and excellent professional.

  • Good visit. Friendly, informative. Glad I made time to go to get answers.

  • Pleasant experience

  • The provider was very attentive, patient and knowledgeable. Check in should be lot easier and the Check in staff should be more friendly and attentive.

  • They clean the wax out of my ears every year. Do a good job, I'm happy.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.