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Locations

Melissa practices at the following locations:

Southcoast Physicians Group Ears, Nose & Throat (ENT)

299 Faunce Corner Rd
North Dartmouth, MA 02747

P: 508-995-0700

Get Directions 41.6600388 -70.98966899999999

Southcoast Physicians Group Ears, Nose & Throat (ENT)

191 Bedford St
Fall River, MA 02720

P: 508-995-0700

Get Directions 41.7010292 -71.15195069999999

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
4.9

Patient Comments (49)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Very pleasant and helpful plus taken on time.

  • I am always very happy when I see Melissa at Southcoast ENT. She always know what my problem is and is ready to take care of it.

  • I guess you done everything pretty well. I can't think of anything once affected but everything else. Everything was pretty good. Very good. That's all I can think. I was outside. It's like that again. Okay. Thank you.

  • They're always more than kind in that office. I love them.

  • Dr. [Name] and PA Melissa are outstanding in every way and I highly recommend them. There's one person on staff who doesn't seem to be very patient-focused though and that diminishes the overall experience.

  • The Dr and office are always helpful and pleasant

  • I usually deal with Melissa Carrette and she is so wonderful, attentive and cares about me. She is certainly an asset and a pleasure to deal with

  • She spent very little time with me.

  • Everything was great!

  • Always on time, courteous and take to time to speak with me

  • Punctual

  • I was very impressed with their punctuality. I was seen at the time of my appointment. The staff were very friendly. The waiting and examination rooms were clean, with proper social distance protocols in place. All staff were wearing their masks properly as well.

  • You are always there for me

  • Very professional, thorough and informative.

  • Melissa is a pro! Such a nice person and does a fantastic job. I would not hesitate to recommend her and south coast to anyone[Name]

  • My appointment went well and she went over and above to make sure all was well with me.

  • Everything was great except I had to wait 6 months for an appointment by than my problem was gone but kept the appointment.

  • Everything went well. Thank you.

  • The NP was lovely. Very very nice

  • Everything is great.

  • I have no complaints

  • Excellent care

  • My appointment was wonderful. All of my questions were answered. I got Complete Care. I was actually very surprised at how much that she did for me and I left the office feeling very relieved and very well cared for. Just a wonderful experience and thank you.

  • Everything went well and appointed was next day.

  • Melissa was very good listener. She listened to all my concerns. She helped me tremendously. I think she is a wonderful doctor.

  • Excellent visit !

  • The staff is excellent & understanding.

  • Very professional and friendly

  • No improvement necessary; everything was great!

  • Good experience, followed precautions.

  • Melissa Carrette is an excellent provider. She is always interested in speaking with me about my health. I trust her totally and I am always interested in hearing about her sweet young family...I appreciate this opportunity to express my feelings about her. Thank you.[Name] [Name]

  • As usual my appointment was wonderful. Everyone is so professional.

  • I have been going to this provider for many years and she has solved many problems for me. She knows my history and explains what she she wants to do to solve the problem.

  • Knowledgeable & courteous staff, prompt appointment.

  • It takes far too long to get an appointment with this office every time. There is no reason to be booking out several months.

  • I find that I didn't listen they were very curious, and they allowed me to ask questions. Thank you.

  • I'got so pleased with Melissa as I always am. She's very professional very thorough . She's the only person I've ever had in my whole life that has done my ears and that I haven't had any pain at all and I I don't know if I just did it wrong, if I if I pressed something wrong before. I thought I was pressing a 1 so she would get a 10. So I just I would give Melissa all 10s, so I I hope I didn't do that wrong. I'm going to have to call tomorrow. I know the last thing was recommending 10, but I just you know, I I was a little confused. So anyway, thank you. Bye.

  • Everything was good.

  • Melissa Carrette PA is awesome and she is very knowledgeable and cares about her patient's well being. She is pleasant and kind.

  • Nothing, very professional, dependable and informative.

  • Everyone was respectful and professional

  • It was an excellent experience

  • Excellent, from front desk, to PA Melissa C, to appt desk when leaving. Absolutely perfect.PA Melissa is awesome!!!Bill

  • Melissa was awesome. She took the time to explain everything and was super nice.

  • I just don't understand why it takes 3 or 4 months to see my Dr when I need a surgery. I told the PA that even after my original surgery I still can't breathe, they gave me an appointment for 4 months. So that's 4 months that I can't breathe.

  • Very connected to the patient and knowledgeable about my health, excellent professionalism, and experienced in her field

  • everyone was very friendly and explained everything

  • I thought Melissa was excellent. Explained everything she was going to do, answered my questions. Took time, I didn’t feel rushed.

  • I always get excellent treatment here, that's why I go there. It's a 45 minute drive for me, but I just need to have the best care and they're it - thank you.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.