Locations
Practicing at the following locations:
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Southcoast Physicians Group Ears, Nose & Throat (ENT)
299 Faunce Corner Road 2nd Floor
North Dartmouth, MA 02747P: 508-995-0700
Get Directions 41.6600388 -70.98966899999999 -
Southcoast Physicians Group Ears, Nose & Throat (ENT)
191 Bedford Street 2nd Floor
Fall River, MA 02720P: 508-995-0700
Get Directions 41.7010292 -71.15195069999999
Insurances Accepted
Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.
Provider Ratings
Patient Comments (87)
At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.
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Melissa is a true professional.
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The courtesy, the promptness, the time to listen and understand everything that is happening. Making sure all my questions where answered and letting me know all available things I can do to improve my situation. Dr Carrette is fabulous !
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No long wait time. Both in the waiting room and in the exam room I was only waiting a few minutes. Provider is very friendly and willing to engage in conversation and questions about my health and treatment.
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Friendly, knowledgeable, efficient
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The check out customer service was extremely cold. No smile no empathy or emotion. Very uncomfortable. Check in was very kind and courteous.
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She was excellent cleaned my ears , talked about ear health and we set up a hearing test for later this year
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Totally Happy coming here
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Listened carefully and answered any questions.
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Melissa was great about assessing what I needed checked out and getting me tested for further evaluation. [Name] in the auditory testing area was phenomenal as well and really helped my anxiety. If I had known how easy the whole process would be I would've made an appointment years ago.
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I would recommend my family and friends to go to this office from the check in to check out every one pleasant..as for Melissa she listened to me on what was going on with me she explained the reason whybi was feeling the way I felt she explained what she was going to do with the scope.
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Everything is fine just keep doing what you're doing.
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Full disclosure and obtained informed consent before initiating procedures
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Went over all meds and any issues. Very thorough.
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The staff are very courteous and friendly, providing service with a smile.
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This was my second visit and I had a comfortable experience. The people I have worked with have been nothing but wonderful.
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Friend, courteous and knowledgeable
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No need to improve anything. She was quite good at explaining and listening. I was impressed with her.
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Melissa Carrette is a kind, knowledgeable person. She is one of my favorite health care providers that I see.
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I think that the office does very well with making sure that you get reminders for your appointment, checking you in and getting you into your room extremely quickly, and making sure to get it provided to you as fast as possible. I've been there on a day when it's been, you know, busy and chaotic, and even then it's still exceptional providing. I think that they do a very good job, they explain well, and I think that it is definitely somewhere that I would recommend to family and friends. Thank you guys for everything that you've done for my son and for me.
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Everything was done to my satisfaction
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Always a good experience and never a long wait.
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Everyone there was professional and very nice.
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The visit was good.
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Please stop with all the texts and comments gone call appointment reminders. It's over the top.
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My experience was timely, professional and most satisfactory. Keep up the good work.
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Both the medical assistant and my provider are excellent professionals. They share a genuine concern for the patient and are kind and curtious.
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Office staff and practitioners were all great
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Everything was timely, everyone was courteous and extremely helpful.
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When an appointment is made, it gets changed by provider even up to the day before
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I appreciate the attentiveness, initiative and straightforward approach my PA provider presents in response to my ENT needs and concerns. My recent experience at the South Coast ENT clinic in Dartmouth was very positive overall and I'll look forward to my follow-up visit next year.
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Told me what I needed to do when trying rectify my problem.
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Job was done
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Nothing needed improvement. Melissa is excellent.
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Staff were very polite and helpful. Very knowledgeable about my medical history and about reasons for my referral. They provided clear options for treatment and answered all my questions.
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I had a concern about wax that might be effecting my hearing. Melissa examined my ears and removed the wax. She was able to assure me that my ears were wax free. We discussed my next step in treatment. I am very happy with the staff and clinicians I have been treated by in this office.
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Melissa is awesome. A real pro and a super nice person
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Melissa is a true professional, very caring and informed. She obviously cares about her patients greatly. Please allow her the time she needs to continue to treat each patient as she does now. It's so refreshing to find so many people, including your audiologists, who try to make their patients feel so valued.
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Melissa is always thorough when explain results of hearing tests. Identifies any changes in results year to year. Gives you the options you may have. Makes the patient feel at ease!
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I had a very good experience as usual. Thank you.
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melissa carrette is excellent, knows many things about my ENT care, and offers the best knowledge and solutions for my hearing.it was great to have her give advice on my hearing and sinus situations.a wonderful medical specialist!
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Ms. Carrete was attentive, focused, thorough. I felt that not only was she knowledgeable as well as that she had all the time in the world for my consultation. Well done!
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Fast, pleasant and informative
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Friendly and professional staff and providers!
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I was in and out very quickly.
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Every thing was fine
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Everyone from check in to check out was smooth and helpful, no complaints whatsoever
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My son and I received very good care. I have no complaints. Congratulations to the professionals. I'm very grateful for the service, the love, and the attention in every aspect, in general. Thank you so much.
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Melissa and [Name] are professional and knowledgeable clinicians.It was my first experience with a hearing test. The results were explained thoroughly and a recommendation made for future thought.
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Always professional and up to date.
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Melissa reviewed my ultrasound, explained results , answered my questions, and made recommendations for follow-up. She was knowledgeable and pleasant.
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All was great! Courteous staff, I was seen in a timely manner, my provider has excellent bedside manner and is knowledgeable, and efficient.
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I haven't had a bad experience with this provider, yet or, with any of the staff. Which I appreciate very much.
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I called up asking for an appointment because I had a blocked ear due to earwax and they were awesome. They got me in two days later into an appointment and the doctor or the nurse practitioner, I don't remember which one it was, removed the earwax beautifully out of my ears and restored my hearing and I am so happy and I left that office thrilled. I can hear so good right now. I'm very happy. Always at this office. Excellent, excellent care and my hearing is excellent. I'm so happy. Thank you very much, South Coast. Bye.
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She did teaching and explained things in a way that I could understand.
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excellent provider coordination among professionals
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This was the first time at this facility and that is why i mentioned not getting an appt when wanted. Being a new patient, it took some time to get an appointment. That would be the only negative thing i would say. The staff and personel at this facility were very professional, very pleasant and i was made to feel very comfortable for my first visit. Dr Carrette was super pleasant and friendly. Answered all of my questions and concerns. Took the time to go over things and I did not feel rushed. Was oversll very pleased and look forward to having her with any issues that come up in the future !!
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Everybody in the office was extremely professional, extremely friendly, and enjoyable to be around. So I don't think you could have done anything better. The advice that I got, the report back on my audiology test, the future plans were all excellently observed and explained. I'm very pleased.
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Melissa, PA, is very professional, knowledgeable, and thorough.
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I always get great service with Melissa Carrette and her staff.
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Staff was very nice and professional, bad thing was took me months to get an appointment….months!!!!
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I was seen on time, treated with respect and listened to at my appointment. Friendly, caring and professional!
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Everything was just fine they did everything perfectly
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I was seen on time, staff was personable and professional. Melissa is awesome, wouldn't want to see anyone else.
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Melissa and staff were friendly and thoroughly explained all procedures - very satisfied with the care I received
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Everyone was very pleasant. All my questions were answered. Would recommend my friends and family to go there
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She was nice, but she contradicted what both a CAT scan and a MRI said. I don't know what to believe.
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I was seen right on time. They were very polite and personable
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Melissa is very professional, easy to talk to and very understanding. She is fantastic!
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Melissa is the best! She is kind, respectful and easy to talk to about my medical issues. She always cares.
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Melissa was wonderful- polite, kind, professional, efficient.
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Everything went extremely well!
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The staff were very friendly and efficient. I was roomed and seen by the provider very quickly. There is nothing that I would recommend to change at this time.
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They did everything very well and I really liked the treatment of the doctor who listened carefully to what I had to say.
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I found that they were very knowledgeable. They explained everything to me and they made the appointments for me to follow up. And I think that they did a good job. Oh, there.
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very good at their jobs
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I went for the first time, and they treated me well.
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The young lady who did my initial interview & checked my BP etc was an absolute Breath of Spring. Welcomed me with a big smile. She has a very upbeat personality & made me feel very comfortable. Melissa is very warm, knowledgeable, efficient & made me feel very confident in her advice
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I have good experience I this office and the doctor is really nice .
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Everything I came there for and more.
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Excellent Team. Caring
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Friendly, knowledgeable, staff. Clean facility.
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Melissa was extremely helpful and listened to all of my concerns. I have been struggling for 3 years with a diagnosis and my only regret was not coming to her sooner! She was thorough and actually listened to my concerns. I literally left with tears in my eyes after many years of trying to figure out what was wrong and always getting no answers. I also appreciated her proactive approach and she made me feel comfortable knowing that if I need to be seen again, she is there and to just reach out via message on my chart. I would HIGHLY recommend her and this office.
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Thank you
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I had 3 appointments in one day. It was my request. Was seen for my first appointment 15+ minutes late making the other appointments late. All providers were fine. The provider most familiar to me was Heather reason for my yearly visits. Very helpful with questions.
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Thorough and professional
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Melissa was considerate, courteous and knowledgeable. A truly pleasant experience.
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Always pleasant knowledgeable and a delight to visit this nurse practitioner.
Southcoast Health physician profiles now feature star ratings. Below, you’ll find frequently asked questions about our process for calculating the ratings.
Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.
Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.
How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and Willingness to Recommend Provider’s Office. The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.