Southcoast

Resources Search
Close Search
Urgent Care

Locations

Practicing at the following locations:

Southcoast Physicians Group Internal Medicine

1030 President Ave Suite 1001 Truesdale Building
Fall River, MA 02720

P: 508-973-9650

Get Directions 41.71413709999999 -71.13876849999997

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
5

Patient Comments (70)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Listen to everything i had to say about the way I felt and did not rush the appointment. I was grateful for time the nurse took with me made me feel like she really cared about my issue. She was so patient and understanding of my problem. Thank you so much [Name]

  • Southcoast Health seems to be a very Well-oiled Machine!

  • This was the first time I met Melanie, as I am a relatively new patient in this office. She was extremely easy to talk to & was very thorough in my exam. She listened to my ailments with utmost professionalism. I most point out that I felt so comfortable with her like she had met with me multiple times before. As a new patient in this office, I've been more than impressed & satisfied with everyone here. Thank you

  • She is the best

  • This was my first encounter with Melanie and as a provider myself, I found her to be very thorough and reasonable with my treatment plan. She listened to my concerns, did not brush me off nor tell me to continue doing what I had been doing, unsuccessfully, which was something I was worried would happen. I am very particular about my providers and would not hesitate in the least bit to see her again.

  • The follow up was very impressive. The questions asked were on target and comfortable.

  • The nurse practioner as well as the person who did the initial work were both very thoughtful and kind. The NP was great at explaining things and answering my questions. I would definitely recommend them again.

  • My questions were answered thoroughly.

  • Very happy I had someone to speak to about my situation.

  • Everyone was fine

  • she was awesome

  • The dr listened to my questions and answered them about my heath and well being !!!

  • I was able to discuss all my important health issues and received helpful feedback She was very attentive to my needs and very thorough Also an excellent bedside manner from Melanie Daignault. Look forward to having her for my appointment again in the future.

  • On time quick visit all taken care of

  • Everything went very well, very good understanding of the situation from my present health, and provided a good path forward and solving some problems that I've been having. It was a very good visit. Excellent visit.

  • Melanie is an excellent nurse practitioner. She looks into everything and has all the right answers all the time. She deserves a raise. She deserves to get acknowledge for all the work she does and everything how she explains. It's very, very highly rated. Thank you very much. [Name] [Name]

  • Melanie was very clear on what to do. She was right on the mark with telling me to stop my atorvastatin while taking the covid pills.

  • Melanie was wonderful. She took the time to listen to my concerns and talked to me about what would be best for my situation. I never felt rushed. The support staff was also very kind and helpful.

  • She listens, she helps you the best way she knows how. She tries to make sure you get better. And that's what it's all about. Is getting better. And people listening and taking care of you and that's what she does. And I appreciate her very much. Thank you. Bye-Bye.

  • She really listened to me... then made plan....

  • Nurse practitioner was very compassionate and explain to me everything I needed to know about the medication. She listened to me as I explain to her about the sinus infection and my anxiety. She was very professional.

  • She's great

  • I called the office earlier yesterday morning because I was sick and I needed help with a chronic condition. I was very thankful that they were able to fit me in for a same day, telehealth appointment and provider was very understanding, listened to my needs very well and was able to come up with a treatment plan that worked for me well. I was very respected and understood in this process. She asked questions and we made sure that the treatment was going to be the best possible. So I'm very thankful for that. I was also grateful that I was able to get a telehealth appointment and not have to worry about traveling to a location when I was sick. So I'm very appreciative.

  • Melanie was very caring and listening to our concerns. She was very interested in what was happening.

  • Melanie listens to what you have to say. She makes an excellent NP and feel very comfortable talking with her.

  • The day of my visit the nurse that took me to the room and Melanie made me feel comfortable, spoke to me in a nice manner, explained to me what they were doing, and made me feel that they understand me.

  • I want to thank this provider for listening to me today and actually helping me!! I felt I was heard and she assisted me in my care. THANK YOU SO MUCH!!

  • This provider and all her staff is the best I have ever gone to

  • Got me seen when I was sick. This is not my usual provider

  • I have covid right now and it was nice to have a provider to answer my questions and concerns and ease my worries. Thank you

  • Caring knowledgeable service.

  • Nothing to improve. Melanie always does an outstanding job taking care of me as does Dr. [Name] who is my physician.

  • They made my appointment on short notice. Check in/out processing was fast. Clinic staff was professional and respectful. The Np was very thorough and professional.

  • Everyone at Truesdale has always been cordial, and for the most part been a good listener.

  • All was done very well and in a time frame that was not long.

  • Melanie was very professional and focused on my health care and medical history in a caring and informative manner! I truly thank her for her medical service and her ongoing service to others!

  • Very helpful and experienced.

  • Office staff are always courteous and helpful.

  • I've been seeing Melanie Daignault for the past 10 years, she did all my D.O.T. physical and I saw her the other day for just a blood pressure check, and she's an amazing nurse practitioner she's outstanding.

  • Great

  • Just wanted to say that Melanie is excellent. She treated me with courtesy and whatever she did to me, she told me what she was going to do, explained it. My experience with her was excellent. I could not ask for a better caregiver. My own doctor isu00A0u00A0[Name], and she could not take me. She was all booked up. So, I went to Melanie and I was just as happy with Melanie but I love [Name]. She is beautiful too. But Melanie is just as good and I'm just as happy with Melanie when I cannot see,u00A0u00A0[Name].u00A0

  • I was very happy with the eay I was treatedThe staff is very friendly. Melanie is great she listens and answered all my questions

  • I spoke with Melanie Daignault this afternoon and as always she listened, cares wholeheartedly and makes me feel better just by keeping it "real". She is wonderful!

  • The visit was very good. The staff were very respectful and knowledgeable. It was on time and very satisfactory.

  • Thank you

  • I have always felt that I am treated like a person and not a number... Thank you

  • Attentive, thorough, expeditious, respectful.

  • Understood what I was saying and explained to me what was going on and the medicine I needed to take to feel better.

  • Melanie was fantastic. She's covered all of my history. Check with me on all my medication and prescribed prescriptions for my illness. I would recommend her any time. She was great. There's any key.

  • Listened to my concerns and made sure I got the right treatment to rule out certain diagnoses.

  • Melanie is always a pleasure to deal with. If I could have her as my primary care, I would.

  • Everyone was extremely caring and very concerned about my issues. I was having a bad day and I felt so much better afterwards. Thank you All ?

  • It was a very good experience. No changes needed

  • Always thankful for their prompt attention

  • Timely appointment and validated by provider.

  • Excellent service due to my PCP leaving Southcoast and I have not yet met with my new PCP continuing care for me is the best.

  • The nurse practitioner I saw was polite and efficient. I did bring up a lingering medical issue that wasn't the reason for my appointment, she sort of brushed it off. That left me feeling a bit unsatisfied but did not make the whole experience negative. The nurse who initially took me to have my vitals done was rude and offered no good bedside manner. Made an exaggerated comment about the length of my acrylic fake nails and had an overall negative attitude towards me. I understand people having bad days, however for the most part I was pleasant, but her negative attitude did not let up so then I got w bad attitude. Also, in the original notes that were made prior to my visit were not a full list of symptoms I explained when making the appointment, I listed them to her and she also had a poor reaction to me listing them and typing them.

  • They understood my problem. Asked many pertinent questions and provided a solution.

  • The call came on time the nurse new what was needed to help with my condition.

  • everything was really great!!!! always have a good experience at this office.

  • Nothing I was seen In a timely manner was treat with respect test we're ordered. Very happy with my provider & the staff

  • Melanie was very professional from start to finish, And was very easy to talk to.

  • Melanie was fantastic she knew exactly what I needed she took care of it all as far as trying to get an appointment. I was not happy.

  • Super nice, courteous, and caring.

  • people nice and helpful..

  • Melanie was professional, easy to talk to. Provided me with a plan and and medication to treat, very good experience

  • I'm overall very happy!

  • Melanie was excellent. She informed me of all of my different options and answered all of my questions in a very clear and concise manner. I do highly recommend her in the future. Thank you.

  • I wish I could thing of anything… been pretty perfect for me

  • The woman who scheduled my same day sick appointment was extremely nice and helpful! She also was able to schedule my physical as well.

View More Comments

Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.