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Locations

Practicing at the following locations:

  1. Southcoast Physicians Group Internal Medicine

    1030 President Ave Suite 1001 Truesdale Building
    Fall River, MA 02720

    P: 508-973-9650

    Get Directions 41.71413709999999 -71.13876849999997

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
5

Patient Comments (72)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • I saw Melanie because the Drs didn't have any openings I felt very comfortable with Melanie She scheduled an ultra sound for my left leg the same day. She also called me early that evening with the results of the test and called in a prescription for me

  • My visit with Melanie was more than I expected. She listened to me and is personable. Gave me the tools to work with and got me in the right direction.

  • Great Job. Very understanding. Very professional.

  • Melanie is wonderful. She is professional and very thorough.

  • Melanie was extremely kind, attentive and thorough in her exam with me and explained things regarding my issues that we easy to understand. She took time at the end of the day to call to discuss xray results. 5 ? star service

  • Saw Melanie for a sick visit. I have nothing to reference her with appointment was fine. Did not like being asked very personal questions when checking in at the front desk find those questions to be unnecessary and should be done behind closed doors with medical assistant and provider.

  • Melanie listened to what I had to say and was very thorough with the exam and explanation

  • Melanie and the assistant listened to all my concerns and were helpful in getting all tests performed.

  • Every staff member I've encountered since becoming a patient at this office has been genuinely friendly and helpful whether it be in person or over the phone. You are never made to feel like a bother or rushed. That's just the customer service aspect of it. The doctors and no's I've seen have discussed diagnosis in layman's terms and are good at offering treatment options. Great staff, knowledgeable providers. Highly recommended!

  • The staff were efficient, professional and friendly.

  • The NP I saw was friendly and communicative. Answered all my questions and was very helpful!

  • Melanie the NP asked appropriate questions to my condition. I felt listened to and involved in my health decisions. Totally satisfied with care plan that she provided.

  • Melanie D. went right to my problem which was a painful left shoulder and some pain in my right shoulder at times.

  • I had reserved an urgent care visit. I called Southcoast in the morning. I was able to get an appointment immediately with a PA at my drs office. She was wonderful! I cancelled my urgent care and hopefully freed it up for someone to get care.

  • Melanie was very good and asked what I considered the right questions and listened to my explanations and I felt she was thorough and knowledgeable and had good communication skills

  • Melanie is outstanding. She was well informed and provided excellent patient-based services and advice.

  • Melanie is a great listener and understands what I am saying in a caring manner.

  • Was great

  • Melanie knew all the right questions to ask. Even though I could not think of everything today, she ask the right questions to fill in the blanks. I had never met her before but insider comfortable.. At the end of the visit, she summed everything up. Nothing to improve on.

  • Melanie was caring and knowledgeable. She easily assessed the problem and gave appropriate treatments. We couldn't have asked for a better visit!

  • She was very good. She took the time to listen to me about my sinus infection. She asked me questions about the symptoms I was experiencing and prescribed medication.she called in my prescription at the end of the televisit and within ten minutes my prescription was ready for pickup. She explain how to take the medicine with food or crackers so it would not upset my stomach. Thank you.

  • The staff is friendly, professional, and they got me in very quickly the same day, and Melanie, the nurse practitioner, was wonderful. It made the experience much better than what it could have been, and so I appreciate that. And thank you.

  • I am extremely happy with [Name] [Name] and Ms Daginault. They are both the best. They really take their time with their patients and listen. The whole care team is excellent. Best decision I made was to be a patient at this practice.

  • Melanie, is just unexplainable. She makes you feel safe, heard and being thoughtful to ones self, cares, listens to you and not make you feel less than. If it wasn't for her, I wouldn't stay and I've only had 1 tela health in the past but, today was impeccable upon leaving. That's says allot, as I go in every 3 months.Thank you Melanie NP, for all you do. Happy Holidays and God bless you and your's.Sincerely, [Name] [Name]

  • I never feel rushed to leave. I am always listened to, and my questions are always answered.

  • My experience was wonderful.

  • Thorough and totally easy to talk to to

  • All went very good.

  • Listened and asked lots of questions and provided me with excellent care.

  • They treat you well. They answer all my questions. The whole staff is excellent.

  • Provider listened to my concerns and questions and answered them as best she could. There's still still missing information that needs to be in my chart from previous providers and I am pleased with how the provider assisted me in trying to solve issues.

  • Everything and everyone was great. I'd recommend to all my family and friends.

  • I was called into the office within 5 minutes. My wellness visit lasted about 30 minutes. Any questions I had were answered. Office visits are always on time.

  • Melanie always goes above and beyond to provide excellent healthcare and I genuinely appreciate all that she does.

  • Active listening and integrating that information to formulate the best choice for the Rx, considering my allergy to certain pharmaceutical ingredients.

  • NP Melanie Daignault is excellent. She listens well, is thorough, personable, professional, knowledgeable and makes me feel well cared for and valued as a Southcoast Health patient. Thank you.

  • Giving me the right person to talk to about my situation and getting all the right answers this person that I talk to didvery well and excellent and professionally

  • Extremely helpful with filling my prescription, listened to my concerns and address all of them. I was able to have my checkup, blood work and x-ray done fast and efficiently! Office staff was very welcoming as well. I felt more at ease with my overall health after leaving

  • She was very professional, listened and gave me options. Well received

  • Melanie was amazing. She took her time explains. A lot of things to me was patient with me and answered. All of my questions I couldn't have asked for a better appointment.

  • I would like the check out to try and schedule appointments for my referrals that were ordered . At least attempt .

  • Melanie the PA took care of my problem right away, sent me for urine, bloodwork & an ultrasound. Called me right when results were sent to her. I appreciate her help & concern!

  • Melanie is so patient and makes you feel she really cares , she is also very thorough and addresses all my concerns every time I have a visit with her .

  • Provided a timely appt and provided care for my issues.

  • I had an appointment with Melanie and she listened very carefully, provided good insight, and gave me a solution. She's knowledgeable and friendly, and I appreciate her attention to my thoughts and everything that I had in my record.

  • Melanie is a very caring person. She listens and truly cares about what's happening to you! I appreciate that in her!!!

  • Thorough visit. Addresses all my concerns. Explained things so I could understand.

  • Always great being treated by Melanie when [Name]. [Name] is not available.

  • I was very pleased with everything about my appointment with Melanie D., N.P. I will say, however that the young lady who used the nose swab for the Covid test was unnecessarily rough.

  • Melanie made sure my concerns were alleviated, and that the reason I made the appointment was handled properly after having a bad experience with another department within Truesdale. She was empathetic, and I felt understood.

  • when I called to make an appointment, they had availability within an hour and a half on the same day I called

  • I was very happy with this provider. She took the time to listen to me carefully and to come up with options for my care. She was highly competent and patient.

  • Every time I've seen Melanie, she's been extremely informative, she's known exactly what's going on with me. She's listened intently in a way where I feel important. And like, I have her undivided attention, and that my care matters to her personally. I'm a nurse, I recommend everyone who is looking for someone, to go to her. She's absolutely phenomenal.

  • Melanie the nurse practitioner was very attentive in my problem

  • They always listen to my medical issues and sometimes emotional. They try to give me information about how and what to do.

  • Melanie , was very reassuring what was going on with my health.

  • They staff are all great

  • Promptly got me an appointment...was thorough with labs ordered.

  • Excellent service in all respects.

  • I thought Melanie was a very capable nurse practitioner and I appreciated her listening, and commenting, and having a solution, and her manner was very nice, and forthcoming, and welcoming.

  • The ability of the provider to listen to me and to respond with respect. Also the great effort made to read the X-rays so quickly and to get the results to me. I am very grateful

  • Was seen in a timely manner and all aspects of this followup visit from an emergency department visit were discussed as well as test results.

  • Melanie was very helpful, explaining my condition clearly and answered all of my questions clearly and quite friendly.

  • very happy with her! perfect

  • This was only my second visit, so most of the questions were not applicable. However, my visit with Melanie D. was delightful. She listened before deciding on a course of action, which was a prescription. Thank her. Hope to see her again !

  • All staff friendly and informative

  • I m very satisfied with the Dr's that I have they are amazing and compassion for all my problems I can't ask for anything more I like to say thank you to all of them

  • Very efficient and professional staff. Thank you.

  • Melanie was very professional and courteous.

  • My experience was great as usual. Quick and efficient. I was able to get blood work taken care as well and in the same building. Very convenient. My NP [Name] was very nice and listen to my concerns and needs.

  • The suggestion that I call back if the problem was not resolved, was very much appreciated.

  • Everyone was friendly, caring and respectful.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.