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Practicing at the following locations:

Southcoast Physicians Group Internal Medicine

1030 President Ave Suite 1001 Truesdale Building
Fall River, MA 02720

P: 508-973-9650

Get Directions 41.71413709999999 -71.13876849999997

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff

Patient Comments (58)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Great

  • Just wanted to say that Melanie is excellent. She treated me with courtesy and whatever she did to me, she told me what she was going to do, explained it. My experience with her was excellent. I could not ask for a better caregiver. My own doctor isu00A0u00A0[Name], and she could not take me. She was all booked up. So, I went to Melanie and I was just as happy with Melanie but I love [Name]. She is beautiful too. But Melanie is just as good and I'm just as happy with Melanie when I cannot see,u00A0u00A0[Name].u00A0

  • I was very happy with the eay I was treatedThe staff is very friendly. Melanie is great she listens and answered all my questions

  • I spoke with Melanie Daignault this afternoon and as always she listened, cares wholeheartedly and makes me feel better just by keeping it "real". She is wonderful!

  • The visit was very good. The staff were very respectful and knowledgeable. It was on time and very satisfactory.

  • Thank you

  • I have always felt that I am treated like a person and not a number... Thank you

  • Attentive, thorough, expeditious, respectful.

  • Understood what I was saying and explained to me what was going on and the medicine I needed to take to feel better.

  • Melanie was fantastic. She's covered all of my history. Check with me on all my medication and prescribed prescriptions for my illness. I would recommend her any time. She was great. There's any key.

  • Listened to my concerns and made sure I got the right treatment to rule out certain diagnoses.

  • Melanie is always a pleasure to deal with. If I could have her as my primary care, I would.

  • Everyone was extremely caring and very concerned about my issues. I was having a bad day and I felt so much better afterwards. Thank you All ?

  • It was a very good experience. No changes needed

  • Always thankful for their prompt attention

  • Timely appointment and validated by provider.

  • Excellent service due to my PCP leaving Southcoast and I have not yet met with my new PCP continuing care for me is the best.

  • The nurse practitioner I saw was polite and efficient. I did bring up a lingering medical issue that wasn't the reason for my appointment, she sort of brushed it off. That left me feeling a bit unsatisfied but did not make the whole experience negative. The nurse who initially took me to have my vitals done was rude and offered no good bedside manner. Made an exaggerated comment about the length of my acrylic fake nails and had an overall negative attitude towards me. I understand people having bad days, however for the most part I was pleasant, but her negative attitude did not let up so then I got w bad attitude. Also, in the original notes that were made prior to my visit were not a full list of symptoms I explained when making the appointment, I listed them to her and she also had a poor reaction to me listing them and typing them.

  • They understood my problem. Asked many pertinent questions and provided a solution.

  • The call came on time the nurse new what was needed to help with my condition.

  • everything was really great!!!! always have a good experience at this office.

  • Nothing I was seen In a timely manner was treat with respect test we're ordered. Very happy with my provider & the staff

  • Melanie was very professional from start to finish, And was very easy to talk to.

  • Melanie was fantastic she knew exactly what I needed she took care of it all as far as trying to get an appointment. I was not happy.

  • Super nice, courteous, and caring.

  • people nice and helpful..

  • Melanie was professional, easy to talk to. Provided me with a plan and and medication to treat, very good experience

  • I'm overall very happy!

  • Melanie was excellent. She informed me of all of my different options and answered all of my questions in a very clear and concise manner. I do highly recommend her in the future. Thank you.

  • I wish I could thing of anything… been pretty perfect for me

  • The woman who scheduled my same day sick appointment was extremely nice and helpful! She also was able to schedule my physical as well.

  • Fast, polite tentative empathetic just the overall best crew that I could ask for in a doctor and a doctor' Staff's much appreciated to everyone who works in that office.

  • Very friendly, warm and listened well.

  • I was informed by support staff that my telehealth appointment might be later than scheduled. This is thoughtful to say because calling to get an update would use valuable support team time. My appointment was on time.

  • I have all my Doctor's in southcoast because of the doctors you provide. I especially am very happy with Dr Joann Chang and staff. The receptionists also. I'm greeted with care and respect. That's very important.TY

  • Melanie always listens to my concerns and does everything she possibly can to help me

  • Everything was okay.

  • I felt an immediate rapport with the provider. Her manner and explanations made me feel completely comfortable with the experience.

  • NP was informed, personable, professional, patient, easy to talk with. It was a great visit/appt

  • They were excellent.

  • Melanie nurse prac was very helpful and got me what I needed feeling better already.

  • Always professional

  • I didn't appreciate being told my appointment was going to be at 3:15 and not be called until 4:45. Just because i'm home doesn't mean I have all day to be waiting for a phone call. I work and have a home to take care of. I feel that was very unprofessional.

  • Hi. The ... I appreciate TeleHealth. It's an excellent service. The support staff was great. I had an appointment and the ... the care provider was supposed to call me back at that appointed time and then (INAUDIBLE) to my work day, so I took some time off from work. And it was an hour and 15 minutes later than the appointment was made for. It was very inconvenient for me. I am grateful to have had the appointment, but it was awful to have to wait an hour and 15 minutes. So that's my feedback. Thank you so much.

  • I saw the nurse practitioner. She carefully listened to me and was glad that I monitored myself to give her the most informed information that she needed. She ordered the correct diagnostics and treated me with respect during the entirety of the visit

  • RNP very friendly, engaged and listened to my concerns. Eager to follow through concerning my health concerns.

  • I had a sick visit with a different provider, a nurse practioner, Melanie who was very nice and thorough.

  • Very attentive, listened to my problems and tried to find solutions. When none could be found in office, she offered a nerve test to find out what exactly could be causing my issue. She seemed to really care about me and finding a solution to my problem

  • Their personality, their ... their attitude, they ... they were superb. I can't ... I have no words to explain better than this. They've always done a good job, and I am very proud, and I recommend it to anybody, to be honest, and I thank you for the service you guys provided for me, and for all my family. Thank you.

  • I know that the office was busy but they were able to get me in to see Melanie to address my health concerns. They were all working so hard but were still friendly and professional. I appreciate their hard work and dedication!!

  • Yeah, I was very satisfied with Melanie. She was not only very knowledgeable and helpful but she asked all the right questions and did follow up with me. Had all the charts, all my charts, all my information right in front of her. And I was really happy when she had made the call. Overall, total satisfaction is 100%.

  • Melanie the nurse practitioner was excellent. I got an appointment the next day. And I, highly recommend her, thank you.

  • The provider was extremely responsive. Very open to listening to everything that was said and following up on any concerns. It was a very positive experience. Thank you.

  • Answer the phone sooner on first call to Dr. office. Did very well after I spoke with someone.

  • Wonderful experience. Highly recommend this office!

  • Melanie always tells us everything we need to know and she tries to help us at all times. So as for the nurse practitioner Melanie, yes I do like her and I would recommend her at all times. Thank you.

  • This office is outstanding. They are always willing to take the time with me and ease any anxiousness I may have. They are the best and I highly recommend them.

  • Always had excellent service and the girls are all knowledgeable. Thank you.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.