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Practicing at the following locations:

Southcoast Physicians Group Internal Medicine

1030 President Ave Suite 1001 Truesdale Building
Fall River, MA 02720

P: 508-973-9650

Get Directions 41.71413709999999 -71.13876849999997

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.7
4.7
4.8
5

Patient Comments (62)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Everything was okay.

  • I felt an immediate rapport with the provider. Her manner and explanations made me feel completely comfortable with the experience.

  • NP was informed, personable, professional, patient, easy to talk with. It was a great visit/appt

  • They were excellent.

  • Melanie nurse prac was very helpful and got me what I needed feeling better already.

  • Always professional

  • I didn't appreciate being told my appointment was going to be at 3:15 and not be called until 4:45. Just because i'm home doesn't mean I have all day to be waiting for a phone call. I work and have a home to take care of. I feel that was very unprofessional.

  • Hi. The ... I appreciate TeleHealth. It's an excellent service. The support staff was great. I had an appointment and the ... the care provider was supposed to call me back at that appointed time and then (INAUDIBLE) to my work day, so I took some time off from work. And it was an hour and 15 minutes later than the appointment was made for. It was very inconvenient for me. I am grateful to have had the appointment, but it was awful to have to wait an hour and 15 minutes. So that's my feedback. Thank you so much.

  • I saw the nurse practitioner. She carefully listened to me and was glad that I monitored myself to give her the most informed information that she needed. She ordered the correct diagnostics and treated me with respect during the entirety of the visit

  • RNP very friendly, engaged and listened to my concerns. Eager to follow through concerning my health concerns.

  • I had a sick visit with a different provider, a nurse practioner, Melanie who was very nice and thorough.

  • Very attentive, listened to my problems and tried to find solutions. When none could be found in office, she offered a nerve test to find out what exactly could be causing my issue. She seemed to really care about me and finding a solution to my problem

  • Their personality, their ... their attitude, they ... they were superb. I can't ... I have no words to explain better than this. They've always done a good job, and I am very proud, and I recommend it to anybody, to be honest, and I thank you for the service you guys provided for me, and for all my family. Thank you.

  • I know that the office was busy but they were able to get me in to see Melanie to address my health concerns. They were all working so hard but were still friendly and professional. I appreciate their hard work and dedication!!

  • Yeah, I was very satisfied with Melanie. She was not only very knowledgeable and helpful but she asked all the right questions and did follow up with me. Had all the charts, all my charts, all my information right in front of her. And I was really happy when she had made the call. Overall, total satisfaction is 100%.

  • Melanie the nurse practitioner was excellent. I got an appointment the next day. And I, highly recommend her, thank you.

  • The provider was extremely responsive. Very open to listening to everything that was said and following up on any concerns. It was a very positive experience. Thank you.

  • Answer the phone sooner on first call to Dr. office. Did very well after I spoke with someone.

  • Wonderful experience. Highly recommend this office!

  • Melanie always tells us everything we need to know and she tries to help us at all times. So as for the nurse practitioner Melanie, yes I do like her and I would recommend her at all times. Thank you.

  • This office is outstanding. They are always willing to take the time with me and ease any anxiousness I may have. They are the best and I highly recommend them.

  • Always had excellent service and the girls are all knowledgeable. Thank you.

  • Was able to get an appointment fast and the visit was a success

  • Everything went well.She knew my health issues. Asked all the right questions. I was very pleased how quickly things were done.

  • Hi, Melanie is an exquisite nurse practitioner. She knows a lot of her. Health issues. She makes things better and she deserves a raise and she's outstanding. She's helped me a lot and I've been sick and coming up with test and she doesn't stop. Till everything is accomplished. I'm very grateful that Southcoast has her. Working with Dr. [Name] thank you very much.

  • Good service and a very knowledgeable staff

  • Excellent physician assistance care excellent lab... Front desk a bit rude but providers were top shelf

  • She just listens to me, and she gets things done. She makes suggestions. She knows what I need. How I need it. Just I like meeting with her.

  • I called and got to see the NP on the same day. I was sent to have tests that she recommended.

  • Always listens and very professional

  • Yes that woman was very bias towards me because of that reason trying to tell me I have no no medical medicine help and I do Antioch Health Medicare she wasn't listening so I got to say she's no good with what I was saying you know good energy

  • I received a quick response to my portal message and was seen by Melanie the next day. She was thorough,kind and informative.

  • Took time out to explain everything I needed to know in a way I could understand. Excellent.

  • excellent

  • You did everything well in terms of the efficiency of time, booking other medical appointments for me among others.

  • Everything was perfect. I would change nothing

  • Pay your nurses more $$$$$$$$

  • I was well cared for at my visit. Explained situation and gave the medication that would work. Very caring , concerned and considerate.

  • For this visit I saw Melanie. She was wonderful. Very concerned and professional.

  • Didn't feel rushed,provider listened.

  • Great people and care .

  • Listened, politeness, friendly

  • I was provided the best care available. Xrays taken and a prescription sent to my pharmacy. Everyone was polite, professional and I left feeling my problems would be taken care of.

  • Melanieu00A0is a great provider!!!

  • Always the best

  • they always listen and great ppl

  • Awesome as usual. Never complain

  • Listened to my concerns and was very nice

  • My provider today was Melanie Daignault NP and she was excellent. Thorough, caring, competent, good listener and a very relaxing and professional manner. If only I could see her as my primary, I would be happy. I am looking for a new PCP - have had [Name] [Name] as my PCP for the last 30 years or so, but no longer feel comfortable with her. She does not appear to be interested and was unable to answer my question of how long she had prescribed a certain medication for me. I did tell Melanie that I would not be returning to Dr.[Name].

  • I saw a NP not my Primary Care so it was hard to answer some of these questions.

  • NP Melanie Daignault was very pleasant, knowledgeable, and thorough doing my annual exam.

  • Staff is always helpful.

  • Melanie is as exemplary as Dr. Merport is. Excellent care & concern as usual.

  • First time seeing this provider. Melanie was a good listener and I felt she addressed all of my concerns.

  • The visit was great Melanie is a great nurse practitioner I always know when I see her I will be taken care of.

  • Very pleased with southcoast. Love the my chart, I wish all the doctors participated. These docs and nurses have been very helpful no complaints.

  • Today's visit went very well. The provider was very thorough and made me feel comfortable with the prognosis and treatment.

  • Keep doing what you are doing. Even though a pandemic I feel this office has been helpful courteous and professional during a difficult and stressful challenging time. I truly appreciate that.

  • Melanie was very good she listened to me. And she explained everything to me and how to take care of myself. She is the Best!

  • What I expected everything perfect

  • South coast Health always listened to my concerns

  • Nurse practitioner Melanie was very attentive my needs and very thorough with her exam

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.