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Practicing at the following locations:

Southcoast Physicians Group Cardiology

1030 President Avenue Truesdale Building Suite 3001
Fall River, MA 02720

P: 508-973-9700

Get Directions 41.71413709999999 -71.13876849999997

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.9
4.8
4.9
5

Patient Comments (54)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Listened np consulted Dr both had united plan

  • NP Merrill is very, very good! Very easy to work with. Answers all questions.

  • Staff very helpful and courteous and helpful and understanding

  • Everything was done extremely well . I do have one request , please don't telephone me anymore , it's always at the wrong time . Online survey is perfect for me and I enjoy doing it .

  • It was a very good visit. I can offer no suggestions to improve the services provided. It was a treat to see Kristin Merrill again.

  • Pleasant staff, at the check-in and out. [Name] guided me to my room and made me comfortable and at ease. NP was pleasant and attentive.

  • Smooth as always

  • They always listen & address my concerns about my health. They answer all my questions & never dismisses my questions.

  • Very friendly

  • I believe the staff there is a very kind compassionate staff. Very speaks well about your condition and it does research it before you get into the office. If I had a new gal, a new nurse practitioner, which I had not seen before. So she did look at my case very well before she saw me, which I was impressed with that doesn't always go on in Facilities sometimes in in some other types of offices that has not gone on. But this this particular nurse practitioner looked into my into my records prior to visiting me and I was very impressed by her knowledge of that. I also would like to say that your staff is very courteous and very compassionate towards others to come through the door that are they have complex cases like myself.

  • Kristen was amazing. She listened and allowed me to ask even the stupidest of questions. I understood everything she said and felt so much better about myself when I left. She filled out paperwork for me and provided me with a work note. I really enjoyed talking with her. She was extremely caring and through.

  • Everyone was amazing, pleasant, and informative.

  • When I walked in I was nervous and scared . Provider was honest but calmed my fears and answered all my questions

  • I am very happy

  • No complaints. It was how a medical visit should be. The provider was courteous and knowledgeable, and made me feel at ease. I didn't have to wait more than a few minutes after checking in to be seen.

  • Kristen was very caring and professional. Awesome provider!

  • Kristen was amazing she eased my problem, and she did not go home until she heard back from my primary care. It's just comforting to know that you have someone there that cares so much about her patients.

  • This provider is the best provider I have in the Southcoast system. I hope they never leave.

  • I was able to spend quality time with both my cardiologist and the NP who have known me for several years. That is very comforting.

  • Always seen promptly and on time. Staff very pleasant.

  • I am Satisfied with my care everything rolled up with all my doctors mom

  • Kristen was greatMade me feel comfortable

  • I don't see any need improvement people are always kind and considerate answered my questions when they needed to be answered my appointments are on time and physician that I seen make sure I feel comfortable and all my questions also answered thank you have a Happy New year

  • Kristen was an exceptional Medical Health provider. She is always Pleasant and professional and very concerned and caring and she explains things very clearly.

  • I WAS SEEN PROMPTLY AND ALL MY QUESTIONS WERE ANSWERED IN A MANNER WHICH I UNDERSTOOD.

  • Hi, Kristen Merrill is very professional, very knowledgeable pleasant and accommodating and understanding. Thank you.

  • Staff is always polite and courteous very pleased with the Staff could not recommend anything that would improve the way the staff conduct them self's just simply awesome place keep up the good work

  • I love everybody and Dr. (INAUDIBLE) office, especially Kristen Merrill. She was so kind and just so gentle with me. I've just recently lost my daughter to cancer, and she was so, made me feel so good and she took care of me and help me with my, my high blood pressure. There is nothing and the girls the staff, they're just wonderful. I just love the place. Thank you.

  • Everyone was fine no problem at all

  • Kristen Merrill actually saved my life by scheduling an echo cardiogram. It seems that I had an aneurysm ready to burst and if I had not gone to the hospital immediately, I would be dead. So I am very grateful and thankful for Kristin. Thank you.

  • Staff: [Name], Kristen-NP, [Name] at checkout, friendly, professional, easy to talk with and caring. Kristenu00A0very b thorough with followup and suggestions.

  • Everything was absolutely perfect

  • My visit was wonderful.

  • No complaints, everything was as it should be and I know I received the best possible care.

  • I was so impressed with Kristens professionalism and knowledge regarding my health issues. She was very caring and took her time explaining things to me. I left there feeling very grateful. Also impressed with the office staff. While I was waiting to be called in for my visit there was someone checking in who was being difficult and the person checking him in never lost her patience with him.

  • Everything was done well.

  • Well, you guys did well with everything. I'm very happy what the doctors there and I appreciate the feedback. Thank you.

  • Attentive to my concernsExplained care going forward.

  • This provider listens very well and explains things in plain English.

  • Kristen was, especially, knowledgeable, professional competent and friendly. She knew what she was doing with me. She asked me about a couple of things, and we talked about the answers. She satisfied me completely. And I was very, very happy with her professional services yesterday.

  • Very happy with everyone in the office

  • I'm always impressed with this doctor's office, Kristen and Dr. Merrill and Dr. Cohen, always. Paint will be explained everything to me with no problems, and I have total faith in both of them. Thank you.

  • keep up the great work.

  • My experience was very well. Thank you very much. Goodbye.

  • Everyone was fantastic.

  • I felt that I was very well taken care ofu00A0

  • Shorter wait time , if my appointment is 2pm I don't want to wait till 2:45 to be seen

  • Love everyone in the office! Always helpful

  • 10 speakes for its self

  • Kristen was great, engaging, helpful and really listened to me.

  • Made to feel comfortable.

  • Perfect. No need for improvement.

  • This cardiology department is not only professional but compassionate and they make you feel comfortable and important. I was very happy it was there that I went. That unit is worth its weight in gold.

  • Kristen Merrill is extra ordinary.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.