Southcoast

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Locations

Practicing at the following locations:

  1. Southcoast Physicians Group Cardiology

    1030 President Avenue Truesdale Building Suite 3001
    Fall River, MA 02720

    P: 508-973-9700

    Get Directions 41.71413709999999 -71.13876849999997

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.9
4.9
4.9
5

Patient Comments (59)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • I would like to say that everything was very, very good. I was very comfortable with her and she was welcome to my question. Thank you.

  • Everything was done just fine

  • The appointment went well I usually like to see the cardiologist but the nurse practitioner was really nice and well informed

  • Everything was fine

  • the PA was the best, felt very comfortable.

  • Good experience.

  • Job well done...pleased with services rec'd by provider

  • This provider was very attentive. She knew everything about my medical history including recent appointments with other providers and visits to the ER.

  • Kristen quickly diagnosed my husband's problem and the importance of quick care---she arranged for him to be seen in the ER and then admitted when possible to a telemetry unit.I truly appreciated her demeanor, her ability to explain things well, and her efficiency.

  • Don't change anything! Very satisfied, pleasant, knowledgeable and curteous.

  • I was treated in a very timely manner. The physician was very accommodating and pleasant. The office was very clean, seemed to cover all the questions that I had to ask and it was a very pleasant - if you can say a doctor's appointment was very pleasant and I think Kristen is quite a very great doctor.

  • Kristen was as always kind informed instead of as to what the real reasons are paying anxiety, she really was stressing and was going to write down everything that I needed to do. So I wouldn't forget it, she's just great.

  • Very satisfied with my health visit. The receptionist was courteous & polite. Ashley was compassionate about the loss of my spouse and very detailed and friendly performing her tasks......Kristen was complimenting on my health accomplishments and compassionate as well with regard to my loss. She checked blood result records and responded to all my questions.I recommend this practice with the highest regard.Thank You. Anne Marie Bank

  • everything was great

  • Keep doing what you're doing.

  • I have no complaints and no comments to improve anything

  • Everyone was very courteous & knowledgeable

  • Kristen Merrill was very knowledgeable and she explained everything to me what was going on with me and my help they all very good people in there and I enjoy going back to them

  • All aspects of visit were perfect

  • Always considerate for my well being explains everything needed for my health extremely pleasant I love Kristen she's amazing goes above and beyond

  • Everything was good. No changes necessary.

  • She was very helpful and I was very satisfied with my visit with her!

  • Everyone in that office is always very friendly to you, from time you walk in the door to the time, you leave the place. I've been always very satisfied, satisfied going there. Thank you.

  • All good

  • Keep up the good work!

  • Everything went perfectly

  • Wait time was about 2 minutes and the young lady I met with was very, very informed, very friendly, she even drew a picture of the heart for me to show me the different problems that I might have had with afib or heart murmur. I mean, she was extremely, extremely friendly and helpful and informative. I would highly recommend to her for anybody.

  • Understanding and knowledgeable.

  • I was seen in a timely fashion and the visit was great, love my Drs and the staff.

  • The entire staff is always very professional. pleasant and efficient. Kristen always greets with a smile and enthusiasm and her medical knowledge is top notch and truly cares about me as a patient.

  • A great experience!!! My visit was exceptional!!!!

  • Extremely pleased with everyone and with the way I am treated.

  • Kristin Merrill [Name]Dr Peter Mandelson, treatments that have significantly improved my health and medical condition. I couldn't be more grateful or more confident in her skills and competence.

  • Kristen was very thorough and specific with my medical issues and concerns about procedures to be scheduled. Exiting was pleasant.u00A0

  • Provider explained everything clearly and was very helpful

  • From the reception to medical assistant to Kristen today was one of the best experiences I've had in this office

  • Very thorough answered every question

  • My visit with Kristenu00A0was very pleasant. She took the time to listen to me and was very receptive.

  • Doctor, Nurse Practitioner, the rest of the staff were kind and listened to my concerns. Very compassionate and understanding. I wasn't rushed which is a rarity. Felt really good when I left knowing everything I needed to know and was going to be in good hands.

  • Nothing to Improve everything was excellent

  • Kind friendly professional

  • The young lady who saw me today was the best I am very happy with her

  • Overview of medical history

  • Listened np consulted Dr both had united plan

  • NP Merrill is very, very good! Very easy to work with. Answers all questions.

  • Staff very helpful and courteous and helpful and understanding

  • Everything was done extremely well . I do have one request , please don't telephone me anymore , it's always at the wrong time . Online survey is perfect for me and I enjoy doing it .

  • It was a very good visit. I can offer no suggestions to improve the services provided. It was a treat to see Kristin Merrill again.

  • Pleasant staff, at the check-in and out. [Name] guided me to my room and made me comfortable and at ease. NP was pleasant and attentive.

  • Smooth as always

  • They always listen & address my concerns about my health. They answer all my questions & never dismisses my questions.

  • Very friendly

  • I believe the staff there is a very kind compassionate staff. Very speaks well about your condition and it does research it before you get into the office. If I had a new gal, a new nurse practitioner, which I had not seen before. So she did look at my case very well before she saw me, which I was impressed with that doesn't always go on in Facilities sometimes in in some other types of offices that has not gone on. But this this particular nurse practitioner looked into my into my records prior to visiting me and I was very impressed by her knowledge of that. I also would like to say that your staff is very courteous and very compassionate towards others to come through the door that are they have complex cases like myself.

  • Kristen was amazing. She listened and allowed me to ask even the stupidest of questions. I understood everything she said and felt so much better about myself when I left. She filled out paperwork for me and provided me with a work note. I really enjoyed talking with her. She was extremely caring and through.

  • Everyone was amazing, pleasant, and informative.

  • When I walked in I was nervous and scared . Provider was honest but calmed my fears and answered all my questions

  • I am very happy

  • No complaints. It was how a medical visit should be. The provider was courteous and knowledgeable, and made me feel at ease. I didn't have to wait more than a few minutes after checking in to be seen.

  • Kristen was very caring and professional. Awesome provider!

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.