Southcoast

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Locations

Practicing at the following locations:

Charlton Memorial Hospital

363 Highland Avenue
Fall River, MA 02720

P: 508-679-3131

Get Directions 41.7098056 -71.1458738

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
5

Patient Comments (10)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Jessica is knowledgeable and professional and has a warm side that makes it easy to talk to her.She was always present at my appointments with Dr. [Name] She is the one who always responds immediately to my messages .

  • Professional, courteous, efficient staff.

  • She is a gem. Thanks again for her counsel

  • Prompt, informative thorough

  • I saw Jessica Kerensky today for a 6 months check up after my implants or device was put in last June,I'm very pleased felt like she answered all my questions and took care of all my needs and using a lot of peace of mind and try to step forward with good health, I'm very happy with her care and the care of Dr. [Name] and all this staff thank you so much.

  • Answered my questions in the matter that I could understand. Did not rush me and seemed very caring. Could not ask for a better person.

  • procedures were explained so I knew what to expect

  • Provider was on time. Staff was courteous and very pleasant.

  • Jessica was very proficient in answering all my questions..and being sure that I understood.

  • Jessica Kerensky was very cordial, professional and informative. I was very, very pleased to be a patient of hers. Jessica followed up after contacting (INAUDIBLE) about a particular prescription of my within the hour. I repeat within the hour. I received a phone call from Jessica,Jessica telling me to start the prescription can't be more please.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.