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Practicing at the following locations:

Southcoast Physicians Group Family Medicine

500 Faunce Corner Road Ste 160
North Dartmouth, MA 02747

P: 508-973-1230

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Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience

Patient Comments (24)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Crystal is very thorough. She did great. I got what I needed for my (INAUDIBLE) situation, but there was several prescriptions, she was going to call in and she did not call in all of them. And I've gotten a phone call about it.

  • I was able to be seen the same day I called which I really appreciate. I felt confident in Crystal's care.

  • Everything ok

  • Timely appointments are important. If I am sick today, I want to get an appointment today

  • Went over my medical record and she gave me a diagnosis and how to go forward.

  • It was fine. You took care of what I needed

  • Provider was very knowledgeable, of my medical history. And covered all aspects of it. But the medical assistant forgot me in the room. I was waiting for a Tdap vaccine for 15 minutes in the room after I was done with my visit and I have to go out and ask someone to find out if they were coming with the Tdap vaccine. So that was the only problem. Same thing happened to my husband about a month ago when he was getting his first shingles, vaccine. They left them in the room for 20 minutes after his visit was over.

  • From the check in, check out, medical asst, [Name], to Crystal.. everything was great. Efficient, kind, friendly, and knowledgeable. Love this office

  • Everyone is always very kind, understanding and very professional to me. Makes me feel very well taken care of, they go above and beyond.

  • The office personnel were very courteous and knowledgeable with the problem I currently have. They returned my calls promptly and were very helpful. Thank you!

  • Crystal O'Connell was excellent. I was very pleased with how she explained everything and took her time to listen to me. Very good NP

  • I've been coming to this office for more years than I can count. I've never had an issue (except for one CNA who argued with me about my mother's insurance and asked if my birthday was the same). But over all I've never had an issue. From the office staff to the NPs I've always had a pleasant experience. That's why I still come to this office even after I moved to Taunton.

  • Took me in right away . And dr was very thorough.

  • Crystal listened carefully and responded to all my questions. She is a very good nurse!

  • The office was quick to get me in provider also was quick to get tests done for me and called me back the same day to give me an update on my results. She was great

  • Chrystal at Sally Alexanders office made an exceptional appointment to Quickly evaluate a sudden health concern--- treated timely appropriately and sent to charlton for CT- doctor in Er u00A0[Name]u00A0u00A0diagnosed and treated me professionally and with care and concern. Very grateful for his care and compassion. My Nurse in the Er --- I am sorry i forgot her name . She got me in my bed for treatment and provided care quickly and with compassion --- she started my IV medicated me and helped relieve my discomfort ---- I remember her saying she was from down south and a nurse at Charlton for a year....... I am an Er Nurse for 35 years and her skill and ease of communication immediatly placed me at ease......Again I wish i had gotten her name because kudos are definitely warranted -. Please extend my heartfelt thank you to Chrystal at Sally Alexanders office---. Dr [Name]u00A0atu00A0 Er and my nurse who brought me to a bed and started and Iv and provided expert care with kindness and compassion --- ( if this helps , she medicated me with toradol, Benadryl, zofranand compazine -- she was a doll!!! ) thank you for your excellent care!

  • I went to urgent care before calling my Dr. I got lousy care from np. I did get a chest exray that came out clean. On the way home from UC. I called my Dr. Office who had a NP. call me back at home. She listened to my symptoms and prescribed medication for me and I am now after a few days on meds getting better. I should of called my Dr. office in the first place which is what I will do from now on.

  • as always polite in tune to my needs and concerns.

  • Timely manner, friendly, got appointment as quick as possible, provider was very informative and caring.u00A0

  • On time.

  • Everything was fine

  • I was seeing in a timely manner my provider was caring and listened, very friendly and knowledgeable, caregiver. I felt very comfortable.

  • Great customer service, the medical staff property check me to know the root cause of my visit. Thanks

  • It was a Routine wellness visit

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.