Southcoast

Resources Search
Close Search
Urgent Care

Locations

Practicing at the following locations:

  1. Southcoast Physicians Group Ears, Nose & Throat (ENT)

    299 Faunce Corner Rd
    North Dartmouth, MA 02747

    P: 508-995-0700

    Get Directions 41.6600388 -70.98966899999999
  2. Southcoast Physicians Group Ears, Nose & Throat (ENT)

    191 Bedford St
    Fall River, MA 02720

    P: 508-995-0700

    Get Directions 41.7010292 -71.15195069999999

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.9
5

Patient Comments (70)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Caisie was a wonderful provider. She was well aware of my medical history during this initial visit & did everything to ensure my comfort during my visit. Made practical, reasonable advice to help improve my health & well-being. Highly recommend.

  • Provider was very attentive and have me information that was easy to understand and she was helpful.

  • Caisie explained everything carefully, told me my options and made recommendations. Arranged for me to see an MD to perform the next step to assist my hearing. She and the staff treated me with utmost respect and assisted me with a helping hand when necessary.

  • All the staff was very knowledgeable and friendly.

  • Was very impressed with what they told me about my ailments

  • Would have liked to get a copy of hearing test results. Providers were friendly and clear.

  • It took a while to get an appointment. Otherwise, great

  • The entire staff was very courteous, professional, yet warm and friendly, especially Caisie the Audiology Tech and I hope, I'm saying that right and the check-out lady. They were all fabulous and the check-in woman was awesome, too. I didn't want to leave her out, but great office, great staff and always a pleasant experience there.

  • Loved the humor and attitude of the intake nurse, and always appreciate Caisie Cardarette's competence and knowledge.

  • All staff are friendly and respectful. First time to be in the office and highly recommended. MA makes you feel good. Keep up the good work. Thank you for the wonderful experience

  • Caisie has always addressed my ear, nose & throat issues very well , I am thankful she was able to get me started with cochlea hearing implant allowing me to hear again .

  • PA explained the findings in plain language. She seemed thorough in questioning and subsequent diagnostic procedures.

  • excellant

  • Overall experience for the visit was perfect. No wait time and visit was a follow up to assure I was healing well after a fall that fractured my nasal passage. Not displaced and have no after affects. Exams indicated no need for further follow up unless there is any future issue.

  • Great all around! I would recommend over and over again!

  • I was seen in a timely manner by a provider very informed about my condition (hearing issues). After a test she presented the results and mitigation options very clearly.

  • Everything was fine. Very satisfied.

  • She is fantastic. Caring kind knowledgeable

  • very profession they were compassionate and listen to me what I had to say. my care for my ears and hearing aids were exceptional.

  • The Dr and staff were extremely kind and understanding of my need definitely will be going back

  • Caisie always listens and answers all of my questions. She's thorough and professional

  • All of them are so good and I have never been disapointed with any of them.

  • Good information given to me and plan for next steps.

  • She was timely, thorough and listened carefully and followed up!

  • EVEREYONE WAS WORKIING ND HARD...GREAT STAFF.

  • My experience was great .

  • Friendly and professional care.

  • Very courteous and helpful.

  • Well coordinated between PA and Audiologist seamless appointments.

  • Everyone was friendly, caring, knowledgeable, accommodating, with little to no wait time in the lobby and exam room. One of my best experiences ever.

  • Kind, caring and respectful care. I enjoy knowing my provider and trust the care she provides

  • The receptionist was at lunch so the medical asst regs. Us I was there early and I was seen a little early. Very clean.

  • I was seen in a timely manner. Everyone was very respectful & warm. It took Caisie longer to clean my ears out than she anticipated, yet she stuck with it. Thank you.

  • Every staff member and technician was courteous and knowledgeable the entire visit. I'm very happy with the care and treatment I received.

  • Caisie was very knowledgeable and answered all of my questions to my satisfaction. A pleasant person with a caring attitude.

  • Everyone was most helpful and courteous!

  • Caisie is kind and takes the time to listen. [Name] was very helpful in getting us in earlier than the appointment time.

  • excellent communication and practicality relative to my age and health care as to what can and can not be applied to my health needs

  • I know this was my first time there but I felt everything was very professional and they were competent to do everything possible for each patient and i thank you and they did things very well and I thank you and blessings. May God shower you with blessings.

  • Caisie was excellent. I usually had another provider [Name] at the time, but I felt Caisie was just as good as [Name]. So excellent. She did an excellent job. Thank you.

  • They were all very professional.

  • I have had very positive experiences with my healthcare using the network services provided through Southcoast Medical Group. The Physician's Assistant I met with at The Southcoast Physician's Group in Dartmouth was professional, informative, and answered all my questions, offering prescriptive options to assist my medical concerns. Set up additional appointments on my behalf for adjacent problems, which were promptly scheduled and managed for me before leaving the office. Efficient and effective, I've experienced continued excellent healthcare and support with the Southcoast Medical Group.

  • Caisie is outstanding. I see a lot of providers and she may be my fav of the bunch. I can always get an appt quickly the staff is also friendly and helpful

  • Maybe have the provider review file prior to scheduled visit

  • I don't know what telehealth means. It's difficult to get an appointment. I had to cancel my last appointment and it took 6 months to get another. Otherwise, my visits go well.

  • The Provider Caisie was awesome. She met my sons needs.

  • My apointment was clean, quick and easy.

  • No complaints. I arrived early and was seen right away. Only wish all providers were this way

  • Everyone in the office was so friendly, welcoming and helpful from the moment I walked in. From the Receptionist,Assistant, Np and Audiologist. Definitely the friendliest southcoast facility I've been to. Receptionist [Name] And assistant [Name] were amazing and deserve some recognition for their service. My only complaint is how far the appts are booked out but with all specialists it seems to take a few months to get in.

  • I just like to say that everyone in this office, the receptionist, the audiologist PA , and the audiologist doctor were out, were very, very good outstanding and I I really appreciated all the attention to detail and the time they took with me, thank you.

  • I found that everybody at that office is very friendly and nice. The doctor that saw me was very nice, it's very hard to answer the survey because it was my first time there. So some of the quest - my answers may seem odd, they don't reflect the service that I got. She was very nice, but there was not anything that she could do for me because she, you know, she couldn't find a problem. So, but again I don't want my answers to reflect the care that I got. I would definitely recommend the facility if anyone needs it

  • Pleasant and efficient staff

  • Excellent care & service

  • I'm always happy with everyone in this group.

  • Great experience with wonderful people

  • Every one did a great job with all the attention I expected

  • Very smooth and on time appointments between providers. A great first appointment with this office.

  • Very good experience. Time was taken to get the wax out of my ears. Very careful with the procedure.

  • Staff is awesome and the PA is awesome too. I would highly recommend them.

  • The checkout line was a little wonky. The line was in the middle of the office and seemed in the way for a lot of the staff! [Name] is great!!!

  • All of the staff members were very respectful.

  • Caisie and the support team was very knowledgeable and very helpful and very friendly.Caisie made me feel very comfortable and put me at ease.

  • The doctor is Friday, just sometime when I get need to have a moment to make an appointment. It's very hard to make an appointment in case I need to see the heart doctor or an emergency. That's all

  • Answered all my questions in a professional manner, concerned about my overall health

  • Compared to my last experience with an ENT provider, this was a 100% reversal to the GOOD. I felt listened-to, understood and responded to. I could not be more pleased with the professionalism and human connection provided. From receptionist to the initial interviewer to the PA all were kind, courteous, understanding and professional.

  • I have had sinus pain every day for years, it is debilitating and had an impact on my quality of life. Within two days of seeing Cassie and taking the meds she prescribed I have had zero sinus pain. I pray it continues. Thank you, Cassie!!

  • Caisie always does a fine job.

  • totally satisfied with care.

  • Thorough exams, explanation of results. Accessible and warm staff despite busyness of office

View More Comments

Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.