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Southcoast Hospitals Group has earned The Joint Commission's Gold Seal of Approval.













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Frequently called numbers at Southcoast

Download our Patient Handbook

Patient Bill of Rights


Southcoast is committed to providing you and your family with the very best medical care and customer service. We take this pledge very seriously and want to hear from you when you have an exceptional encounter — and when fall short of our goal.



Southcoast Hotline

    Southcoast welcomes all concerns and compliments regarding the service you received while a patient.

    Please call toll-free: 1-877-264-7244

    Compliance privacy hotline: 508-961-5040

    Send us an e-mail: Feedback form


Southcoast Wellness Line


Billing Questions


Request Your Medical Records


Filing Concerns About Your Care at Southcoast

    If you have patient safety or quality of care concerns about services provided at Southcoast, please call or write:

    Southcoast Health System
    Patient Relations Department
    101 Page Street
    New Bedford, MA 02740
    Southcoast Hotline (toll-free): 1-877-264-7244
    Send us an e-mail: Feedback form

    Board of Registration in Medicine
    560 Harrison Avenue, Suite G-4
    Boston, MA 02118
    Phone: 617-654-9800
    www.massmedboard.org

    Department of Public Health
    Division of Health Care Quality
    Complaint Unit
    99 Chauncy Street
    Boston, MA 02111
    617-753-8000
    www.mass.gov/dph/dhcq/hcqskel.htm

    The Joint Commission
    [formerly known as The Joint Commission on Accreditation of Healthcare Organizations]
    Division of Accreditation Operations
    Office of Quality Monitoring
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181
    Fax: 630-792-5636
    E-mail: complaint@jointcommission.org
    www.jointcommission.org


Southcoast Interpreter Services

    Trained interpreters are available at no cost to the patient or family.


Southcoast Patient Handbook




Find a Physician: 800-497-1727







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