Frequently called numbers at Southcoast
Southcoast is committed to providing you and your family with the very best medical care and customer service. We take this pledge very seriously and want to hear from you when you have an exceptional encounter — and when fall short of our goal.
Southcoast Hotline
-
Southcoast welcomes all concerns and compliments regarding the service you received while a patient.
Please call toll-free: 1-877-264-7244
Compliance privacy hotline: 508-961-5040
Send us an e-mail: Feedback form
Southcoast Wellness Line
-
Southcoast offers a variety of health education programs, wellness programs and support groups. To receive a free listing of our programs by mail:
Please call toll-free: 1-800-497-1727
Billing Questions
-
If you have a question about your bill, you can reach us during normal business hours.
Please call toll-free: 1-800-298-9342
Or call us at 508-679-7125
Request Your Medical Records
-
You can obtain copies of your medical records from Southcoast. Simply download the form, complete it and mail or fax to Southcoast.
Filing Concerns About Your Care at Southcoast
-
If you wish to file a concern about your care at a Southcoast hospital, please call or write:
Southcoast Health System
Patient Relations Department
101 Page Street
New Bedford, MA 02740
Southcoast Hotline (toll-free): 1-877-264-7244
Send us an e-mail: Feedback form
Board of Registration in Medicine
560 Harrison Avenue, Suite G-4
Boston, MA 02118
Phone: 617-654-9800
www.massmedboard.org
Department of Public Health
Division of Health Care Quality
Complaint Unit
10 West Street, 5th floor
Boston, MA 02111
617-753-8000
www.mass.gov/dph/dhcq/hcqskel.htm
The Joint Commission
[formerly known as The Joint Commission on Accreditation of Healthcare Organizations]
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
E-mail: complaint@jointcommission.org
www.jointcommission.org
Southcoast Interpreter Services
-
Trained interpreters are available at no cost to the patient or family.
Download a copy of Southcoast's Patient Handbook(Adobe Acrobat PDF file, 6.8 MB)
Broadband connection suggested.
