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Katherine practices at the following locations:

Southcoast Physicians Group Family Medicine

479 Swansea Mall Drive
Swansea, MA 02777

P: 508-973-1570

Get Directions 41.7613575 -71.22010539999997

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
4.9

Patient Comments (86)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • We DID Not have an appointment!!!!

  • Attention paid to questions asked—never seemed to rush through things-Thorough

  • Katherine Benevides is an angel in your midst. Best physician I've had since childhood.

  • She was good but I waited a half hour in pain in the waiting room before being called into the room

  • Kathy Benevides was extremely caring, thorough and understanding.

  • In the 30 + years I've been with this practice I've been very satisfied. Thank you God bless stay safe and healthy

  • All was positive

  • I love the way Ms. Benevides treats me as a patient. Explains everything so I can understand. Everyone in the office is so efficient, well run office. Thank you all.

  • if you have a greeter at the door, then don't make us call the desk to sign in

  • This provider is incredibly attentive, caring, thorough, and knowledgeable.

  • Have been to Kathy for many years always enjoy our visit and feel she listens to my needs

  • For every visit (3) I've waited over an hour for my appointment

  • Kathy benevides is excellent provider she cares about her patients

  • Provider listened carefully to my concerns.

  • I requested an emergency appointment for something unforeseen that came up. They were excellent at getting me in almost immediately. And they were very thorough and recommended a specialist. And I couldn't have been happier with the visit. Would highly recommend Katherine Benevides to everyone else. Thank you. Bye.

  • Staff is very friendly

  • I appreciate my primary care providers

  • All was well thank you kathy is awesome

  • Whenever I visit any of their facility they all are exceptional and caring for what they provide. I appreciate this very much![Name] [Name][Redacted]

  • I felt the protocol to keeping patients safe due to Covid was excellent . The genuine concern for your Heath.

  • Kathy always takes the time to listen to me.

  • I love Kathy Benevides. She actually sits down and listens to what you have to say and comes up with a plan of action on any health issues that you are concerned about. She's a great provider.

  • I feel that my health care is in good hands. Kathy Benevides is a wonderful practitioner who takes the time to review my chart prior to my visit so she's always spot on with questions and insight. Adjunct staff unfailingly courteous and professional. A very well-run practice

  • Attentive staff. Visited the lab for my first blood draw and was extremely nervous (fear of needles) and the lady was AMAZING. Made me relaxed and comfortable and I was done within minutes

  • Had a 11 am appointment and got in the room to talk to the doctor in 10 minutes and wanted 35 minutes in the room and no one had the decency to came in to the room to tell me that the doctor was running behind.After 35 minutes i just left. i went to the front desk and asked if there was a doctor that knows anything about type 2 diabetes. all i got was a list of doctors . I ask witch one knows anything about diabetes and she said no.i would like to talk to some one in corporate office .thank you [Name] [Name]

  • Appointment done correctly with the covid going on everybody greats you properly wait time is minutes I have always had great respect for this office and always will I can talk to Openly and they really truley listen even without coverage I would find a way to stay there a 10 in my book.

  • Kathy always listens and cares how you feel

  • Great staff

  • During this call, the provider did help me with what I had. However, not seeing a provider was very difficult. I was very sick. After I left that call, I had to call to make my own covid appointment and my own chest x-ray appointment with very little help or feedback from them as how to do things. Just a number and the covid I had to go on my chart. I just feel at this time when I was as sick as I am, but this was very hard for me. Also, I feel that the phone call was very cold and impersonal. That I did not feel satisfied when I was done. Thank you.

  • Everything went well, I have a great NP who has cared for me for many years. The only complaint is getting through to talk to someone.

  • Very satisfied with all the staff that I dealt with .

  • Very accommodating to my needs and concerns for my health.

  • Kathy Benevides is AMAZING! I waited a bit to see her, but I didn't even mind. She never makes me feel rushed and truly listens to me. I hold her in the absolute highest regard. They broke the mold when they made her. It's rare that medical professionals have the bedside manner that she has - So kind, helpful, and knowledgeable. I enjoy my visits with her instead of dreading going to the office like I used to with other providers at other offices. Kathy is a true gem.

  • My appointment was at the very end of the day and all office staff had already left. This made it very difficult to call the next day and make another appointment with a different doctor in the same office for a procedure I needed to get done. Impossible to just call the office directly.

  • Seemed to really take time to listen to me

  • I've been a patient of Katherine Benevides for yours and will continue to be as long as possible.

  • This is your best provider!

  • The NP, Kathy Benevides listens better than any doctor I have ever seen. She is very thorough. The office staff is very polite and courteous.

  • In person examination is still superior.

  • I always feel comfortable and safe going to the facility

  • I have had this nurse practitioner and MD since I was 21. I am 59. I feel that they know me .

  • Caring people and we'll informed.

  • Kathy Benevides is caring, open, capable, pertinent and a wonderful practitioner. We are all blessed to have her caring for us.

  • I was not aware you had to call before entering building - a heads up would have been appreciated. Hard to see the signs on door. More than one person went up and tried door so it was not only me. Other places I have been tell you there procedure before hand

  • Everything went very well. Instructions were clear. I worry less about "on time" performance because some patients ahead of us may require more time. After all, there are times when I require more time. Great service as usual.

  • Kathy is the best!

  • Everything was done Well. I got my questions answered.. Great job during these tough times...

  • Considering they are dealing with the inconsistency from the state of MA, things went very well.

  • The staff is always courteous. We've been a family of participants for years.

  • I have been attending Swansea Family Practice for many years. There has never been a less than professional appointment, I would always recommend to anyone searching for medical help, this facility, withouthesitation. Especially during this time of Virus and medical uncertainty. Am very thankful! [Name]

  • Everything went well

  • It would have been nice to actually meet with the doctor instead of over the phone. There were quite a few things. I wanted to go over with her and wasn't able to. I don't like telehealth.

  • Kathy Benevides is the best, most caring and thorough provider I have ever encountered. Dr. [Name] is wonderful also.

  • All the providers there are excellent. However, it's really difficult to get an appointment when you need one that's been my biggest issue with South Health is that it's really hard to get an appointment specially for a physical. It's like months out and then when you do get an appointment, I've had many of them canceled on me and rescheduled for even a later time. So it's really hard to get through on the phone as well. I've been on hold a lot and its just really hard to an appointment. That's my biggest concern but the providers themselves our excellence.

  • Dr Benevides is excellent with her skills, her advice is always very helpful, always takes the time to listen what I have to say,, and accommodates my needs, and the staff is always been very helpful, and very nice, I highly recommend their services ??

  • Kathy is the best NP

  • Kathy has been my provider for as long as I can remember. She listens to even the smallest complaint or problem and answers in a compassionate, but informed manor.

  • This was probably my best experience here. The NP was highly knowledgeable and explained her work in ways I could understand which was enjoyable. I had been nervous to go to the office because of COVID but my illness made it impossible for me to not go and I was very pleased with all of their safety measures and total process. I am always grateful to be a member of this practice because when I am truly sick I am always able to see someone but this experience was above and beyond. Thank you.

  • Kathy always listens and is always concerned about her patients

  • I see Katherine Benevides. She is the best. She is always patient and answers all of my questions and asks about my overall health and well being. The staff are Always all friendly patient and helpful

  • Respond quickly and provided options for treatment and listened to my concerns respectfully

  • I am always pleased with the care I receive here. Kathy Benevides is the ipidemy of a family Healthcare provider.

  • No comment I have been a patient for over 40yrs. Always helpful! I see Kathy Benevides NP She always is so helpful, kind, caring and most of all ALWAYS listens to my needs.

  • My provider is very easy to talk to she listens

  • Katherine Benevides is extremely professional, knowledgeable, doesn't forget any conversation. Seems to remember all of the visits. Exceptionally. I would never go anywhere else. Thanks for doctor's time and the office ladies, that they're all just fantastic.

  • She checked up on my recent Dr.visits and vaccines I would need and lab for blood work

  • Always a great experience. The lab tech today was fantastic and really minimized my daughter's apprehension.

  • Kathy Benevides is an excellent provider. She is a great listener, taking her time to get to know you and discuss your health issues. FANTASTIC provider. I would highly recommend her.

  • Everyone I met was pleasant and kind. Kathy B. is the nicest, kindest and most knowledgeable NP & would recommend her to everyone I know.

  • Waiting outside for a phone call after arrival and calling in seems redundant...

  • Kathy always asks about what's going on-not just why you are there. She looks at your records and listens to you and then discusses the next steps with you to evaluate paths forward. She does not tell you what to do - she works with you to get to a strategy to get well.

  • I have seen Kathy Benevides a few times a year for many many years. She continues to be very knowledgeable very informed very attentive and listens to what's going on now and always has appropriate recommendations and follow up and I strongly recommend truck she is caring, compassionate and very very good to deal with.

  • Everyone was courteous and made me feel safe

  • I've always been happy when I go into that office. Katherine Benevides is absolutely wonderful. She's very thorough and I am totally satisfied with her help. Thank you.

  • Everyone at this facility is polite, professional, caring and responsive. They really get to know their patients and retain that information. All in all extremely good

  • Everything was done well dr was very caring and explained everything that I needed to know was very satisfied.

  • Always professional and informed!

  • KATHY BENEVIDES IS OUTSTANDING THE BEST EVER

  • I like how we could wait in our cars instead of waiting in the waiting room. It made me feel more comfortable. I thought the process was well done.

  • Kathy Benevides takes the time and care needed to make me feel totally confident in her abilities! She’s the greatest!

  • I have been seeing Kathy Benevides for years. She is thorough,caring and always asks about my family because most of them have seen her too.

  • Kathy Benevides definitely made me feel like she wasn't in a rush. She took time to explain everything to me and reassure me about the questions that I had, answered my questions in a way that I completely felt like I understood and I wasn't last feeling confused and she definitely helped ease my mind about a concern I had and made a referral very quickly. I already have my appointment and it's just the next day. So that's all just awesome. I love when doctors make me feel like they're not rushing me and they're like taking their time to explain things. So that's done excellent. On the flip side the only kind of negative thing, was that my appointment was scheduled for 10:15 and Kathy Benevides did not come into the room at 11:15. She did say she was sorry for the wait *

  • Kathy did a great job, I really like her. My issue with your organization is the lack of support staff that you have. No matter what office I call at South Coast, I'm on hold for at least 20 minutes. I attempted to make an appointment for lab work yesterday, and I was on hold for awhile finally went to voicemail and then it said the voicemail was full and I couldn't leave a message. I am going to go to Quest for my lab work. However, now I'm having a hard time getting back to Kathy to tell her to send me the order. I understand that these are trying times, but it's very frustrating for patients when they can't get through.

  • I had a covid 19 test today and she was very professional and super nice thank you

  • Kathy Benevides was wonderful. I was pleased with the Teale health encounter and satisfied with the plan of care.

  • Kathy always takes her time and explains every thing to me.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.