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Urgent Care

Katherine Benevides, NP

4.8 out of 5 (323 Ratings)

Specialties:

Family Medicine / Primary Care

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Please Read regarding COVID-19

The Department of Public Health requires patients, visitors, and employees to wear face masks within the healthcare setting. Please wear a mask to your upcoming appointment. We will contact you by text or phone prior to your appointment to ask you about any COVID-19 symptoms you may be experiencing. Please complete our screening questions prior to your appointment.

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About Katherine Benevides

Katherine speaks Arabic and French

Locations

Practicing at the following locations:

Southcoast Physicians Group Family Medicine

479 Swansea Mall Drive
Swansea, MA 02777

P: 508-973-1570

Get Directions 41.7613575 -71.22010539999997

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
5

Patient Comments (63)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Always friendly and knowledgeable about my medical history. Katherine Benevedes give you all the time you need to discuss issues I might have.The only problem is the answering service. They never talk to the dr or let them know you need to speak to them. They are not good at all. It was better when the front office answered the calls and got you everything you needed. I give answering service a 0

  • The provider was very through, and I was very pleased with my visit. Wait time was a bit longer than I had anticipated it would be.

  • The nurse did call me back shortly and set up apt with Katherine Benevides to do a telehealth.

  • See very fast and had all test and dx was found on the same day.

  • Thorough assessmentExplained everything so we understood

  • Very good.

  • Prompt same day video call visit. Covid and shingles related so promptness was important . Thank you

  • I typically have a very good experience at the Swansea Family health Center.

  • This visit, the attending provider listened to my concerns about my cardiac issues, scheduled me for the necessary follow-ups and provided me comfort in my distress over the loss of my sister.

  • Kathy always listens and makes me feel heard. She never acts like she is rushed. Today she had a student following her and she balanced well explaining things to me and to the student both together and separately. Using layman's terms for me and more medically specific terms to the student. I felt very respected by both of them.

  • Kathy Benevides is amazing

  • Listened very well to me and acted on a change of BP meds as I asked. I felt hopeful.

  • The woman that seen me, Katherine was very, very good. But the call center that the calls go to is absolutely terrible. You wait, it took me over 2 hours to get a to get an appointment because it's going to a call center and not the doctor's office bad idea.

  • I'm asked to arrive 15 minutes early but always seen 20 minutes late. Seems my time is not too important to Southcoast.

  • Everyone at [Name] Family Practice is wonderful. Considering I called for back pain the squeezed me in. They are awesome

  • Most thorough physical I have had at the facility.

  • Hi, this is provider, Cathy Benevides, is always very knowledgeable of any concerns that I have. She's very professional, and polite, and courteous, including the entire staff, from the minute you walk in the door until you leave. Thank you.

  • Katherine Benevides was very thorough and caring regarding the problem I'm having. She made a plan to address it with a follow up as well.

  • I haven't been able to get an appointment with my primary doctor in a very long time, the wait for even a physical is almost a year long. Sometimes I feel they are so overwhelmed with patients there. But, when I do go in everyone is very nice and the doctor/nurse practitioner do listen well and I feel heard about my concerns.

  • Kathy Benevides took a lot of time, is very thorough, answered all my questions, listened very carefully, and gave me ideas about how to improve my health. She was terrific. I was able to get my flu shot and get my knee X-ray done, the lab work done in a timely way. So that was just great. Thank you.

  • When it's not broke don't fix it

  • Kathy is great she always asks how my son is and she remembers my past history so I don't have to explain everything over again. She is very thorough also

  • Kathy Benevides is the Best . She was very attentive while I talked about allmy concerns and questions concerning my health .

  • Kathy is such a great doctor. She is patient and empathetic. She is knowledgeable and always has a treatment plan. She is the best!

  • Visit is always extremely rushed

  • i really think that if you make an appointment you should not have to wait 1 hour to get in. Sometimes things happen but i feel you are over booking your appointments, so it is not fair for the drs. and the patients

  • I left feeling upset that an agenda was being pushed on me. Calming bedside manner as always though.

  • The calling system for this office is ridiculous. I have waited almost an hour one time to get through. You never get through on less than 20 minutes. This needs to be corrected.

  • They always seem to find an opening for your immediate problem.

  • No improvement neededI have been using this facility 45 years. Never had a problem with getting an appointment with my care giver NP Kathy Benevides. Always kind, considerate, and really LISTENS to me .

  • Ben going there for years I miss some of the older nurses they where more friendly the one I had today was just ok no personally she did her job well but I like to be friends and comfortable because we are all nervous going to a doctor Kathy comes in and I feel like I can talk to her and asking questions isn't a problem

  • Kathy is most caring and kind!.

  • All is swell

  • This provider always make me feel like what i am saying matters and she listens

  • I have been a patient of Kathy Benevides for years. She is patient and caring and takes the time to listen to your concerns.My mom and daughter also see her.

  • Kathy Benevides is always professional. She remembers my family history and my husband and daughters names. Kathy always listens attentively to my questions and concerns. She genuinely cares.

  • I've been with family practice over 30 years all are great never had a issue

  • Everything was done professionally and everyone was very helpful.

  • I've been seeing Kathy Benavides probably for about 30 years I really love her as a doctor empathetic knowledgeable it goes above and beyond to make sure that she helped you with what your issue may be

  • Everyone was wonderful. Treated me like a person and not just a number. My provider did an excellent job talking to me about my health and answered my concerns.

  • The medical assistant [Name] was training a new girl, she was very patient and complimentary towards her. You don't see this often enough. Compliments to [Name]

  • Great is great

  • no problems noted other than issues with phone messages left in the past. Provider seemed to understand the concern I voiced.

  • Wait time was too long.

  • Yes, I would like to let you know that there I'm hearing impaired as well. As I'm sure, there are many people out there that are hearing impaired. I depend on seeing a person's face and mouth and lips in order to fully understand what they say. I really feel you should consider purchasing masks that are open for your hearing impaired patients. Unfortunately, we are pushed aside and have a very difficult time understanding everything our provider's data was. Speaking loudly through the masks does not help. So that is one thing that I have found over and over again in very, in all the medical facilities. I was [Name] [Name] [Name] and all staff who work with me had face *

  • Best doctors - Kathy B- you are the best love you!

  • Always knowledgeable and empathetic

  • If the health care provider is running late, let the patient know…other offices have a board with Dr. names with cards next to each saying who is on time and who is running behind…takes the stress out of waiting right away.

  • Kathy NP took the time to explain questions I had from visits with specialist I didn't fully understand. She cares about her patients.

  • The NP That U saw was amazing and kind. She listened and really cared about my treatment! I am very impressed with her and will make more appointments with Benevides!!!!

  • Would have liked to made an appointment the day I called (the previous day) but the nurse didn't call back for hours and then there were no more appointments available that day.

  • Very personable, thorough and professional. Listened well and answered all questions.

  • Always goes well at southcoast

  • I am very happy with the care I receive at this practice.

  • Everything is always fine at this facility ..

  • Promptness and friendly staff

  • The staff at Swansea is amazing from screening to check out! [Name] at check in was awesome MA who roomed me is amazing. [Name] rocks! She is comfortable to tell anything to her. she is so compassionate and explained everything!

  • Kathy Benevides is my go-to person because she is so knowledgeable and explains everything I need to know. She encourages questions and concerns and most of all...she really listens. The office staff is very friendly and efficient.

  • I have been going to Kathy Benevides for years now! I am 100% pleased! She listens to me, never rushes me and makes me feel like she genuinely cares about me and my well-being!

  • perfect

  • An excellent visit with a clinician that is a skilled professional and a great listener.

  • Kathy Beneveides is friendly, professional, well informed about me and my healthcare. I am very happy with the care I have received from her and would recommend her to anyone.

  • 33 minutes late for appointment

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.