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Urgent Care

John Carroll, MD

Co-Chief Urology

4.8 out of 5 (577 Ratings)

Specialties:

Urology

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The Department of Public Health requires patients, visitors, and employees to wear face masks within the healthcare setting. Please wear a mask to your upcoming appointment. We will contact you by text or phone prior to your appointment to ask you about any COVID-19 symptoms you may be experiencing. Please complete our screening questions prior to your appointment.

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About John Carroll

Dr. Carroll is co-Chief of Urology for Southcoast Hospitals.

He earned his Medical Degree from Tufts University School of Medicine in Boston. He completed an internship and residencies in Surgery and Urology at New England Medical Center in Boston, where he served as chief resident in Urology.

He has special interest and expertise in urologic oncology, urolithiasis and pediatric urology and women’s incontinence. He has extensive experience in laparoscopic urology procedures.

He is an assistant clinical professor in the Department of Urology at Tufts University School of Medicine where he has received an “Excellence in Teaching” award.

He is a diplomat of the American Board of Urology and a member of the American Urological Association.

Locations

Practicing at the following locations:

Southcoast Physicians Group Urology

1601 South Main Street
Fall River, MA 02720

P: 508-678-0004

Get Directions 41.7220017 -71.1451386

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.9
5

Patient Comments (103)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Very pleased

  • Get rid of the girls in the receptionist they were very rude not understanding had a problem OneMain credit card totally embarrassed me

  • John Carroll is a fine doctor and compassionate person!

  • I felt at ease and informed of what my issue was as well as what can be done to correct it. The staff at this facility was very pleasant and informative.

  • Receptionist was friendly. Nurse was professional and courteous. Dr. Carroll is awesome

  • Dr. Carroll is the best! Wonderful bedside manners. He made you feel very comfortable and was a wealth of information regarding every question I adked him.

  • Unusually long wait times.

  • professional, timely, understanding throughout the office.

  • The aid put me in room took my history and vitals and never did she come back to check on me

  • Everyone was very polite and friendly

  • Dr.Carroll is excellent. Very easy to talk to and has an excellent personality. He always takes the time to explain the issue and why he suggests possible treatment and procedures.

  • All staff. Were courteous. The provider was attentive and knowledgeable. I felt staff were interested in my health and well being.

  • My experience could not have been better.

  • Dr. Carroll was great to work with, great doctor.

  • Dr.Carroll is amazing always very attentive to what issues I'm having and has great treatment plans for any issues that accure.

  • Doctor seems overbooked.In all likelihood, not by his choosing.Doctor explained, listened, was never condescending. Came well recommended and lived up to the recommendation.To Mgt: Hire additional providers; don't require ridiculous overbooking. The doctor shouldn't have to race from room to room. Your expectations cause future issues.

  • My only suggestion...! Everybody is usually very nice! However, I was told this past appointment that I had contracted a staph infection -- but was never told while I was taking the medication to treat it. :oI thought it was just a UTI!

  • Very organized..

  • Very kind and professional staff.

  • Good experience. Dr Carroll was friendly, polite and answered all my question

  • Very Knowledge.

  • Great visit and Dr

  • Very friendly helpful and timely

  • Always caring and understanding, Dr Carroll is the best!

  • Service is excellent always

  • Excellent treatment from the beginning.

  • Very courteous staff

  • Always a positive experience. Dr. Carroll always listens and makes me feel comfortable along with the entire staff.

  • The wait was about an hour in the exam room. Fortunately I had my cell phone so I could clean out my email backlog.

  • Dr. Carrol was very helpful and explained the visit in means I could understand.

  • Always a great visit with Dr. Carroll and his team!

  • This was a very fast and appropriate first visit. Everybody was well informed and took appropriate steps to move the process along.

  • Provided appropriate medical care based on the presenting symptoms and lab results

  • Very courteous and efficient staff

  • Dr Carrollu00A0is a fabulous Dr

  • We had conversations about my health

  • I was most impressed by the short wait time, not only to be called into a room, but for the doctor to come in. Everyone was professional, friendly and efficient. The practice runs like a well-oiled machine. I even saw Dr. [Name] take a wheelchair patient out by himself!

  • Exam rooms need a thorough cleaning. Love Dr Carroll.

  • Dr.Carroll is by far and away the best!!!!

  • I have known for many years Doctor John Carroll he is knowledgeable and listens and together we have planned the course. of action. I rate him one of the very best.

  • Dr Carroll was wonderful , explained results of tests and how to take care of myself moving forward .

  • Great news about my health and the staff was excellent thank you all

  • Very pleased with this doctor and the office.

  • While getting an appointment outside of my annual visit is not easy, the annual one is automatically booked.

  • Continue doing what you are doing

  • Treated me with respect!

  • everything went along well...doctor is excellent, always affable, professional and competent

  • Everyone was terrific and very professional

  • Excellent care. Excellent service. Courtesy. And the best physician possible. Excellent staff.

  • Just continue to provide the same level of care!!Thank you!!

  • Everyone was professional and courteous.

  • appointment was on time

  • This provider was absolutely wonderful. I was treated with respect. He answered all questions. He answered in a manner, where can understand everything. It's very important to elderly people. I would recommend this provider and facility to anyone.

  • Dr. Carroll is always nice and great-phone operators are many times very rude

  • I was satisfied with my experience at this doctor's office

  • Everything was with professional and and also with a great staff.

  • He explained the kidney stone removal procedure to me in a way I could understand

  • Friendly and professional staff

  • They were knowledgeable, pleasant, and I would recommend very highly.

  • Dr. Carroll has been my urologist for a number of years, has performed lithotrypses (sp.?) on me and inserted a stent at one point. He is well aware of my condition, my age, and the needs for follow-up procedures. His demeanor with patients should serve as a model for those entering the profession. He is caring, understanding, and extremely knowledgeable. Not only would I recommend him to my family and acquaintances, but I have.

  • I am extremely happy to be a patient of dr Carroll'sThank you for the excellent healthcare you provide!!Entire staff helpful and kind!!

  • The only question ... complaint that I have is the office is definitely laid out wrong. You have to walk all the way down the hall to get a urine sample. Then all the way back to the hall to give it to somebody. They ... I couldn't do it the first time. I had to do it again the second time. I walk with a cane. I'm not able to walk a mile and a half. And then, on the ... after we had seen the doctor, we had to walk all the way back down, past the bathroom, down the hall, down another hall, to check out. I think that they should ... there should be a different way of laying the ... the office out. I think whoever designed it was ... designed it very poorly, and that's my complaint. Thank you.

  • Everything

  • These nothing XP, doctor, Dr. Carroll's a perfect gentleman. He's down to earth. He's easy to get along with. He's just a phenomenal doctor, really appreciate him thank you.

  • Hi, talking slow would have been helpful so I could understand the terms he was talking about. Thank you.

  • Great

  • Hi, I'm just saying that the survey it's a little bit long, so I don't think I would do them again, but everything was fine, and it was a first visit anyway, so thank you very much. Looking forward to having you treat me again, though. Bye. Bye.

  • A great doctor.

  • The lady in the office that measured the urine was very nice and made me feel very comfortable.

  • Dr Carroll is one of the most caring and compassionate doctors that I have ever met. He truly cares about his patients. I was admitted for emergency surgery having never been to [Name] [Name] Hospital before.I was assigned Dr. Carroll as my doctor. Everyone at the hospital from the Emergency Room staff to the nurses on the floor were kind and explained everything. The surgical nurses and doctors from anesthesia were great. I have no complaints in fact I have decided to transfer my care to Southcoast. I've never met a nicer or kinder group of people. Thank you so much!

  • Dr. Carroll explained test in an easy to understand language. On there other hand, office should do a better job of scheduling.

  • Kept up the best service both management , staff and doctors..

  • Everyone makes you feel like you're their only patient One feels very comfortable and is able to discuss any health issues

  • All care was good. Thank you

  • Staff was great and Dr. Carroll was excellent as always. No improvements needed.

  • Appreciated the short wait time!

  • Dr. Carol listen to everything I had to say and gave me feedback I really appreciate it

  • all is fine...no issues!!!!!!

  • This was my first visit with Dr. Carroll. He immediately made me feel at ease. He was very knowledgeable about the treatments that I have tried and offered several other treatments I could consider. I would not hesitate to see him again!

  • The girls at the front desk were not very professional.

  • Dr. John Carroll always seems to be in a hurry which makes the patient nervous or unable to communicate effectively with him. However he is a good doctor, just always in a hurry to get to the next patient.In previous visits, and noted in those surveys taken, I've noticed unsanitary conditions in the examining room. Things have improved in this regard and the examining room I was in was very clean.

  • Very happy with my level of care.

  • The Dr was great my problem was my apt was at 2pm then i was put in a rm and I had to wait 1 HR to be seen and not once did the tech come in to see if I was fine I am a diabetic and I just had a cardiac cath done in the last mo very poor

  • The wait in the waiting room waiting for the doctor was too long. I waited approximately one half hour.

  • No improvement necessary

  • Doctor Carroll and his staff have always acted in a very profession manner and discuss any issues and as important listen to any questions /or concerns I have.

  • Everything

  • Talked me through the exam and we're very professional

  • Dr. Carroll is a fine physician who is clear and concise in his communication.

  • Dr. Carroll is quick, knowledgeable and explains everything. Very satisfied!

  • I have an unseen condition which is like claustrophobia... The Doctor and staff always try and accommodate me by putting me up front in the office waiting rooms near an exit etc..... and usually leave the door open so I am not anxious. This helps me immensely! The doc is also understanding of my disorder....

  • This was my first appointment with ANY Urologist. Dr. Carroll spoke with me in a caring and professional manner in a form that was comprehensive for me to process. His staff: Check-in, Check-out and [Name] Med.Assistant were all professional and kind.

  • Everything

  • Great service overall. Great doctor and receptionist

  • Dr Carroll is what every medical professional should be!

  • Check in service was fast and polite. Wait was long, over an hour past appointment time. This has happened before. Doc was polite and well informed, apologized for the wait. Representative checking me out was kind of rude and impersonal. There was a picture up outside the window with all the staff wearing "7 dwarfs" shirts with nicknames. Not surprising she was "Grumpy". Nice way to treat your clients especially after they waited over an hour to be seen.

  • As usual I waited more than 45 minutes to see the doctor.

  • Med listened and explained issues and possiblilty that meds could help and side effects. MA WAS very pleasant introduced herself.

  • Treated well and fairly promptly in a very busy office

  • Waiting time could have been shorter

  • Dr. Carroll was very caring and concerned about my health. He listened to my concerns, was very knowledgeable about my condition, explained things in a way that I could understand, and suggested medication that might help. I was very impressed with him taking time to spend with me and to explain things.

  • Excellent care in all regards

  • Greeted by receptionist and welcomed when I stated it was my first time here. Staff was pleasant and helpful with directions.Procedure was respectful and efficient.Grateful for the care and information of Dr. Carroll.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.