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Urgent Care

John Carroll, MD

Co-Chief Urology

4.8 out of 5 (660 Ratings)



About John Carroll

Dr. Carroll is co-Chief of Urology for Southcoast Hospitals.

He earned his Medical Degree from Tufts University School of Medicine in Boston. He completed an internship and residencies in Surgery and Urology at New England Medical Center in Boston, where he served as chief resident in Urology.

He has special interest and expertise in urologic oncology, urolithiasis and pediatric urology and women’s incontinence. He has extensive experience in laparoscopic urology procedures.

He is an assistant clinical professor in the Department of Urology at Tufts University School of Medicine where he has received an “Excellence in Teaching” award.

He is a diplomat of the American Board of Urology and a member of the American Urological Association.


John practices at the following locations:

Southcoast Physicians Group Urology

1601 South Main Street
Fall River, MA 02720

P: 508-678-0004

Get Directions 41.7220017 -71.1451386

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff

Patient Comments (140)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Very good

  • I was brought in on time the doctor was punctual and the visit went smoothly and quickly

  • Can't think of anything. Apointment was right on time. Visit went very smoothly.

  • Continue with the same professional and service system.

  • Great Doctor. Explained everything and listened to my questions and answered them. Office staff friendly and professional. Would recommend to anyone needing a Urologist.

  • Excellent doctor. Very knowledgeable and excellent at explaining conditions and providing good ways to improve my health.

  • Totally corrected my problems with minimal discomfort or issue.

  • Start to finish everything was fine

  • Outstanding professional office

  • Dr Carroll is extremely caring and competent Succinctly he is credit to his profession

  • Wait time for my appointment was about 20 minutes. There wasn't anyone else in the waiting area other than me which was comforting during these difficult times.

  • I was seen timely and Dr. Carroll was informative and helpful explaining options I may have. Biopsy results when completed will clarify treatment options.

  • Excellent office staff caring and personable.

  • Covid precautions were good they let me feel comfortable. Check in and out was quick friendly and efficient. Facility was clean and personnel helpful

  • Was seen in timely fashion as needed.

  • Informative, knowledgeable, respectful, kind, courteous...don't change a thing.

  • Most professional and friendly doctor's office I go to

  • Positives: Took me that same day Took me in quicklyAll staff especially the "checking out" staff Was very courteous and friendly and helpful Ordered testing I felt was necessaryAppointment setup for testing procedure was done at time of visit Appointment set up was handled very nicely getting me an appointment quickly and close to present Negatives:inundated with large amount of patients for covid and small office space set up was concerning Spacing between individuals was not always adhered to as a patient kept moving closer and closer in line toward me and I had little real estate to move away while said patient was talking to another staff member I couldn't find the hand sanitizer going outOffices were slightly dirty on floor Over all: it's a very small medical building and it is difficult to keep people within 6 feet however there wasn't enough direction to those who weren't adhering to the rules and spots outlined to stand the line duration was longer than expected but non the less I was checked in quickly and had same day visit Therefore overall I'm satisfied however I would like check out lobby staff to enforce politely to others to adhere to distancing since there already is limited space and covid is a major life threatening concern, especially with my on going health issues, which is why I avoided just going to the hospital in the first place.

  • Yes, everyone in the office was very professional, very polite, courteous. When I saw Dr. Carroll, the man is excellent. I'm very very satisfied and the questions that he asked me and and his concerns for me. I'm very very pleased.

  • Doctor was, seemed like he was in a hurry to go from patient to patient. And I had (INAUDIBLE) (INAUDIBLE) 10 o'clock appointment that lasted 2 hours. So I thought that was kind of excessive. Otherwise Dr. Carroll was an excellent doctor and he provided excellent care.

  • Physician was excellent.

  • Dr Carroll is always up to date on my health. He's the most knowledgeable, always listens to my issues, directs me in good health practices and is a very nice Doctor and Southcoast should be happy they have him.

  • This is a great office I will recommend anyone to go there

  • Excellent Physician always address my concerns direct and extremely informative.

  • Dr Carroll is an asset to your organization.

  • Screen patients inside it is to cold to stand in line outside there is plenty of room at this office

  • Always attentive to my concerns. Very informative of my conditions.

  • I don't see any improvment needed.By doctors or staff.Keep up the excellent service.thank you.

  • I've been with Dr. Carroll since 2005, two bouts bladder cancer. I would not see another doctor for this. He is the best.

  • Everyone is so very happy to help out

  • Dr Carroll was very thorough in explaining my health and what happened and what procedure was performed to me and what will be happening next.

  • Dr. Carroll was fantastic. He did the procedure very quickly and patiently and painlessly, and he's the best doctor I've ever had.

  • You did very well.

  • Dr Carroll has always been very good,he's understanding, explains things well, always takes time to answer questions and concerns, has an excellent rean.port with patients. Office is frivery comfortable and clean.Staff is friendly, courteous, and always accommadating

  • Dr. Carroll is the best!

  • Dr. Carroll is amazing, he is caring , extremely knowledgeable and I feel privileged to have him as my urologist. The staff at the office are wonderful, very quick to take care of my concerns, polite and caring


  • Have a translator when one is requested as he was told wife could not go in to translate because of Covid but they said someone will translate for him and no one translated

  • They made my once a year dreaded procedure(saying relax doesn't cut it!)bearable,pandemic et al!Getting a good result helped as much as the fact my questions were answered and I was so well treated.

  • Dr. Carroll's personal call after a recent trip to the Emergency Room made me feel like there was some concern on his part for my recent situation with kidney stones.

  • Doctor was excellent

  • Always a friendly staff. Dr. Carroll is a great provider.

  • Dr. John Carroll in my experience and all the time that I, he's attended me is been platinum. He's a he's above all and it's a standard that you all should follow. He's excellent. He has a great personality, great knowledge. He's very concerned, very caring and I couldn't say the most about him. And I hope the others follow him and his standing. This is why I go to [Name] urology or South Coast, whatever you call it now. Thank you.

  • Everything was done very well. The only thing I would suggest is with this covid issue it was raining that day was it's going to be getting cold and people had to wait outside so that they could be, you know, enter the entrance way to be, you know, temperature tested et cetera. I would suggest that gets rethought a little bit as the temperature changes and so that people aren't standing out in you know inclement weather waiting to get in. Other than that, I mean it's an outstanding, it's an outstanding practice and Dr.Carroll is an outstanding doctor and he deserve that 5 rating he gets that's about it. Thank you.

  • Pleasant and professional from the front desk to nurses and the doctor.

  • Dr Caroll and his staff were fantastic. I left informed and educated on my health status.

  • changed my appointment for me, thank you

  • Very responsible and knowledgeable

  • I was greeted by name when I arrived and I liked the way arrivals were being screened for COVID. Also how the waiting area was set up for social distancing.

  • I would have liked fewer fellow patients in the waiting room, those middow row chairs are back to back so even if you skip a chair there is no way that you can be six feet for another person. they did ask questions and check temperature before letting each person into waiting room. On plus side I very much like Dr. Carroll and his up to date on info in his field.

  • all went well

  • Dr. Carroll is very understanding and knowledgeable.

  • Hi, Dr. Carroll is awesome. He cares about people he has questions. He's just upbeat and positive. He's just a great guy. He's a good doctor. I think you guys got a gem there with him.

  • Love Dr Carroll. Very kind and personable. Well informed and logically explains possible care paths.

  • I waited on the exam table for about 15 to 20 minutes with the sheet with the hole on it, exposed waiting for my appointment to begin. The door was closed, but it was awkward.

  • Very good and concern for the patient excellent

  • Very satisfied I have no suggestions

  • Dr Carroll's office was having a hectic day but he still took the time to address my medical and social situations in a thorough and caring manner.

  • Friendly and Professional Staff with Dr's that care about your well being and healthcare Goals.

  • The office staff is always very pleasant and friendly. We sometimes share a few laughs. Dr. Carroll is always very pleasant and takes his time answering my questions which I greatly appreciate.

  • Dr Carroll is an awesome doctor.

  • Explained procedures clearly.

  • Needs no improvement. It is perfect.

  • Always friendly and courteous when arriving. Doctor is great. Have been going to him and this team for many years. Very pleased. Care is very professional and caring.

  • Dr Carroll was informative and friendly and very knowledge. Front desk staff was very nice. The medical assistant that completed initial check in and assisted the doctor was extremely nice.

  • For me, no improvement needed. Very satisfied with my visits here with Dr. Carroll!

  • I was very pleased with this facility's COVID-19 social distancing and safe practices throughout this entire visit!

  • Best of the best provider.

  • Hi, I thought I was treated very very well. Everybody was knowledgeable and professional and courteous. Thank you.

  • No improvements needed,Prompt courteous,friendly service,From all,Thank You

  • Try Not To Keep People Outside Standing on The Streets Waiting to get Into the Office For There Appointment.

  • A patient needs to feel comfortable with his/her physician. Dr. Carroll is expert in his field, listens to his patients, explains clearly, and inspires confidence. I would recommend him, indeed have done so, in a heartbeat.

  • Prompt genuine concern

  • Everything was fine.

  • I would not change a thing...Dr. Carroll and his staff were outstanding!

  • Front desk people need to be a little more receptive and be more welcoming. I have never been at this office where these folks smiled and made you the patient welcomed and less anxious. Once you are escourted to the exam room and meet with your Dr its very are greeted by your dr who is always kind, interested in your you, and cares.

  • Everyone always makes me feel so comfortable. Dr. Carroll is always so pleasant and he really listens. As soon as I walk into this office, I know I'm in good hands.

  • Very prompt with my appointment

  • First time in this office.. Dr Carroll was wonderful..He listened to my issues and offered sound advice, I would highly recommend Dr Carroll.

  • I was able to get an appointment very quickly. The staff were all very kind, polite and easy to understand. The doctor is great. I have been treated by him before. He is thoughtful and explains everything thoroughly, and in a way that is easy to understand.

  • Doctor always listen and offers an explanation when asked. I find everyone working here friendly and helpful.

  • Professional and considerate!

  • I felt that everyone was doing their best to observe Covid protocols while still providing the best care possible!

  • I think with the covid-19, and the social distancing, and response with the front desk. I thought they did everything excellent, and they did superb with, you know, making sure that everybody was comfortable, and treated well.

  • I don’t expect my provider to know all my details. I do however expect that my provider take the time to listen to my concerns or possible related information. Dr. Carroll does listen and shares his thoughts and best practices for my health. This becomes a solid health relationship. Thank you.

  • You were very organized and all went well

  • Great care in creating COVID initiatives in office. Staff friendly, courteous and professional.

  • Understanding and communicating is a big thumbs up!!! Great staff!

  • Keeping the appointment time rather than booking and having to wait for an unusual time to be seen.

  • My experience was completely satisfactory. Thank you.

  • Dr Carroll is great.

  • My appointment went perfectly..Dr. Carroll is brilliant and his staff members are always professional.

  • Always attentive

  • The best provider I have ever had.

  • Staff was very efficient, doctor listened and did not act rushed...was genuinely concerned that I got the care and attention I needed.

  • up front when asked question.always gave an answer and was always helful

  • Covid screening precautions were handled extremely well

  • Dr. Carroll listened to my concerns and took great care to solve my medical issues on the spot. Very satisfied.

  • Dr. Carroll is an excellent urologist and I could set a him a family friend. You can use continues to take very good care of me and for that. I'm very grateful.

  • Everything was done professionally

  • The appointment was on time and care with masks and distance were strictly adhered to.

  • Professional Covid-19 screening by nursing staff in the front lobby.

  • this was a telephone visit----it was 40 minutes late

  • Very professional and informative visit. Dr Carroll was great

  • Extremely courteous and professional staff including steps they were taking and steps to be taken in the Everything clearly and carefully explained Very impressed with everything and everyone there

  • Provide more specific information about medical condition and also do in house labs on visit

  • They were very professional.

  • It was nearly an hour from my appointment time until I saw Dr. Carroll. Better scheduling is needed.

  • Very professional and we have a mask you feel comfortable I’ve been going there for years and never had a problem

  • Dr.Carroll explains my health issues to me and answers all questions I ask him. I would highly recommend him.

  • It was easy to set up a telemedicine call with Dr. Carroll. The staff was pleasant and courteous.Talking to Dr. Carroll was a pleasant experience. He took the time to discuss all options available to my husband for his enlarged prostrate. Explained them clearly. He was easy to talk to and get the information we needed. We will definitely follow up with Dr. Carroll when we return to the States.

  • Took the time to listen and explain concerns validated worries

  • Dr Carroll is aways attentive and through!

  • Everyone was courteous and cheerful. Everyone took their time to thoroughly answer my questions.

  • John Carroll was very professional, concerned and prompt. Great Doctor!

  • I am a former patient snd liked him then. Moved back to area and choose to go back to his practice.

  • Always excellent service and communications at that office.

  • Everyone was nice and made my visit a pleasant experience,thank you

  • Dr. Carroll is a very good doctor and he did very well.

  • Dr Carroll and staff are just awesome, very professional.

  • It would have been helpful if while I was speaking with the provider that they're not typing on the keyboard. I found that trying to make a connection and feel confident. My voice was being heard was somewhat. Limited because of the typing on the keyboard rather than the contact with the patient.

  • Just very pleased. Dr. Carroll & staff are great

  • Very caring and attentive. Went above and beyond to feel comfortable and safe.

  • Dr.Carol,the nurses & the whole staff could not possibly be any kinder or professional. They are the best and there is no where else I would ever go if it's not them they are great.

  • The office staff fit me in for an appointment same day for an urgent visit. I was able to avoid the ER. LPN was kind and efficient. PA [Name] was courteous and professional. Dr. Carroll squeezed me in for a Last minute procedure. He was kind, extremely knowledgeable and efficient with his time. The entire visit was complete in just over an hour! Wow! Great team! Thank You!

  • Dr. Carroll is the best! Staff was friendly and efficient.

  • Great care and people.

  • Doctor and Nurse were great.

  • He listen to me and was empathetic

  • [Name] was so helpful making sure my insurance was all set, she always kept me informed, she is a great person. Dr. Carroll is as wonderful as always, especially during this trying time.

  • Doctor Carroll is the best!!!

  • Thank you Dr Carroll (sp?!) for being right on top if this for my mom! Im glad to report 100% of a change in 3 days! No briefs! No commode! Bathroom every 2 hours!!! Liquid intake mostly in AM/early afternoon! This tele-health call really re-motivated my mom!!! Thank you!!!

  • Dr Carroll is a treasure

  • Dr.Carrol answered all my questions! Left information on a treatment that was very informative.

  • Everyone was great. Pleasant, informative, friendly.

  • Dr Carroll is the best, both his knowledge, and his bed side manner. I would recommend Dr Carroll to everyone

  • Dr. John C. Carroll is the best.

  • Dr. Carroll was very thorough and pleased with the recommendations that he provided me last year. I’m extremely pleased with his recommendations as well. He continues to be very caring.

  • It was a phone appointment because of everything going on but i was so happy they didn't cancel it & was still able to call. It was a different provider then i normally see but he read my file & knew exactly what was going on it was very helpful.

  • Dr Carroll is a very bright, knowledgeable physician with an outstanding bedside manner.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.