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Urgent Care

John Carroll, MD

Co-Chief Urology

4.8 out of 5 (601 Ratings)

Specialties:

Urology

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Please Read regarding COVID-19

Please call the office before coming in for your appointment if you are experiencing any of the following symptoms or have been in close contact with a confirmed case of coronavirus (COVID-19) in the past 14 days: fever, chills, or body aches, cough or shortness of breath, fatigue, sore throat, headache, new loss of sense of taste or smell, gastrointestinal symptoms (e.g. nausea, vomiting, diarrhea,) rash or COVID toes (e.g., swollen, discolored toes.)
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About John Carroll

Dr. Carroll is co-Chief of Urology for Southcoast Hospitals.

He earned his Medical Degree from Tufts University School of Medicine in Boston. He completed an internship and residencies in Surgery and Urology at New England Medical Center in Boston, where he served as chief resident in Urology.

He has special interest and expertise in urologic oncology, urolithiasis and pediatric urology and women’s incontinence. He has extensive experience in laparoscopic urology procedures.

He is an assistant clinical professor in the Department of Urology at Tufts University School of Medicine where he has received an “Excellence in Teaching” award.

He is a diplomat of the American Board of Urology and a member of the American Urological Association.

Locations

John practices at the following locations:

Southcoast Physicians Group Urology

1601 South Main Street
Fall River, MA 02720

P: 508-678-0004

Get Directions 41.7220017 -71.1451386

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
4.8

Patient Comments (136)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Very Professional and Courteous.

  • you did very well

  • Checkout staff very helpful

  • Dr. Carroll is excellent. It was my 1st visit. I drove a long distance just to specifically see him.

  • Everything went well..on time.. everyone was Very professional..

  • Had my yearly appointment with doctor Carroll in urology as usual it was great the staff is very good and doctor caroll was great as usual

  • Yeah, he was running about an hour behind due to issues I guess during the course of the day or whatever. I mean I had to wait over an hour just to get to see him. So I'm told it was only three providers there. I guess there's usually more but we disappointing that I had to wait and then there were people walking in behind me that were going in before me. So it was a little frustrating.

  • Courteous staff, very professional and knowledgeable

  • Everything and everyone were very respectful and friendly

  • The staff was fabulous. They really worked hard to get me in even though it turned out. I was in the wrong location to see the doctor. I was supposed to see Dr. Carol to be a very happy situation for me, even though I didn't know him again. He listen carefully make sure to take care of all aspects of my concerns and where they needed to call for a follow up because I was having some symptoms. I didn't understand the stop was patient and responded to the couple of extra calls I needed to make so I have absolutely no complaints with the people there and the doctor really went above and beyond the only reason I didn't give a 10 to the*

  • The experience could have been better if we had seen the doctor right away. For example, our appointment was 1:10, and he didn't come into the examining room until 1:40. So that's the only criticism that I have, was it was a little long waiting in the in the examining room.

  • Consult only with Dr.Connell. He is very knowledgeable,he listens, takes time with his patients. Converses in layman terms. He is warm,compassionate. Just a very good Physician.

  • Got me in quickly. Previously encounter in an emergency scenario 9 months ago so addressing ongoing issues related to Urology. Very kind

  • Doctor Carroll is the best doctor I have ever had he is very very caring and comforting And me assuring

  • Nothing really, Dr. Carroll and his staff are awesome.

  • Medical care is very good. Billing is an entirely different matter. Probably the worst I have experienced.

  • Dr Carroll is always professional

  • good phone call

  • Took care of me very good, understand everything he told me and I would recommend that everyone to go (INAUDIBLE)

  • ALL WENT WELL

  • Every thing was done very respectable and with my interest at the forefront the fact is the best I ever got treated anywhere. YOU SHOULD BE PROUD. THANKS.

  • All of the staff are very easy to talk to.

  • Everything is fine.

  • Dr.Carol is amazing, it was my first visit and I was in awe at his care and bedside manner.

  • Dr Carroll is one of the utmost professional knowledgeable doctors in his class.Highly recommend him.

  • I'm so grateful to be under the care of Dr. Carroll and his wonderful staff. Very comfortable and caring environment.

  • I really like dr Carroll very informative!!! Wonderful

  • Dr. Caroll is the best!

  • Everyone was very respectful, intellectual, and professional.

  • Cured my prostate cancer

  • As always this office is well managed ,and everyone are always polite to it's patients .

  • Dr carroll was very rushed and reading my chart and talking out loud about my options. I left with questions and fears I didn't have a chance to process when I was with him. Just needed to slow down and let me process. I ended up with more questions than answers after leaving his office

  • My appointment could have been closer to the time my appointment... appointment for 10:40. I was seen at 11:15.

  • Everyone was professional and cordial, a pleasant experience

  • Very good

  • The wait time in the office is always very short. Dr. Carroll and the girls in the office are very caring. They listen to you, answer any questions you have and you never feel like it's a job with them. Thank you.

  • Dr. Carroll and his assistant were very caring and let me take notes as they explained how they were going to proceed with my care!

  • Looks great to me

  • Everything went very well

  • Everything was fine. Everyone was courteous and considerate.

  • Dr. Carrol was very professional as usual.

  • Dr Carroll was great ..He had explained everything that was going to take place and what my options would be based on testing outcomes

  • The doctor was very thorough and explained everything that's going on with me very well and what I need to do to improve I actually at this time could not say if there is need for improvement my experience at Dr Carol's office was very well

  • I was brought in on time the doctor was punctual and the visit went smoothly and quickly

  • Can't think of anything. Apointment was right on time. Visit went very smoothly.

  • Continue with the same professional and service system.

  • Great Doctor. Explained everything and listened to my questions and answered them. Office staff friendly and professional. Would recommend to anyone needing a Urologist.

  • Excellent doctor. Very knowledgeable and excellent at explaining conditions and providing good ways to improve my health.

  • Totally corrected my problems with minimal discomfort or issue.

  • Start to finish everything was fine

  • Outstanding professional office

  • Dr Carroll is extremely caring and competent Succinctly he is credit to his profession

  • Wait time for my appointment was about 20 minutes. There wasn't anyone else in the waiting area other than me which was comforting during these difficult times.

  • I was seen timely and Dr. Carroll was informative and helpful explaining options I may have. Biopsy results when completed will clarify treatment options.

  • Excellent office staff caring and personable.

  • Covid precautions were good they let me feel comfortable. Check in and out was quick friendly and efficient. Facility was clean and personnel helpful

  • Was seen in timely fashion as needed.

  • Informative, knowledgeable, respectful, kind, courteous...don't change a thing.

  • Most professional and friendly doctor's office I go to

  • Positives: Took me that same day Took me in quicklyAll staff especially the "checking out" staff Was very courteous and friendly and helpful Ordered testing I felt was necessaryAppointment setup for testing procedure was done at time of visit Appointment set up was handled very nicely getting me an appointment quickly and close to present Negatives:inundated with large amount of patients for covid and small office space set up was concerning Spacing between individuals was not always adhered to as a patient kept moving closer and closer in line toward me and I had little real estate to move away while said patient was talking to another staff member I couldn't find the hand sanitizer going outOffices were slightly dirty on floor Over all: it's a very small medical building and it is difficult to keep people within 6 feet however there wasn't enough direction to those who weren't adhering to the rules and spots outlined to stand the line duration was longer than expected but non the less I was checked in quickly and had same day visit Therefore overall I'm satisfied however I would like check out lobby staff to enforce politely to others to adhere to distancing since there already is limited space and covid is a major life threatening concern, especially with my on going health issues, which is why I avoided just going to the hospital in the first place.

  • Yes, everyone in the office was very professional, very polite, courteous. When I saw Dr. Carroll, the man is excellent. I'm very very satisfied and the questions that he asked me and and his concerns for me. I'm very very pleased.

  • Doctor was, seemed like he was in a hurry to go from patient to patient. And I had (INAUDIBLE) (INAUDIBLE) 10 o'clock appointment that lasted 2 hours. So I thought that was kind of excessive. Otherwise Dr. Carroll was an excellent doctor and he provided excellent care.

  • Physician was excellent.

  • Dr Carroll is always up to date on my health. He's the most knowledgeable, always listens to my issues, directs me in good health practices and is a very nice Doctor and Southcoast should be happy they have him.

  • This is a great office I will recommend anyone to go there

  • Excellent Physician always address my concerns direct and extremely informative.

  • Dr Carroll is an asset to your organization.

  • Screen patients inside it is to cold to stand in line outside there is plenty of room at this office

  • Always attentive to my concerns. Very informative of my conditions.

  • I don't see any improvment needed.By doctors or staff.Keep up the excellent service.thank you.

  • I've been with Dr. Carroll since 2005, two bouts bladder cancer. I would not see another doctor for this. He is the best.

  • Everyone is so very happy to help out

  • Dr Carroll was very thorough in explaining my health and what happened and what procedure was performed to me and what will be happening next.

  • Dr. Carroll was fantastic. He did the procedure very quickly and patiently and painlessly, and he's the best doctor I've ever had.

  • You did very well.

  • Dr Carroll has always been very good,he's understanding, explains things well, always takes time to answer questions and concerns, has an excellent rean.port with patients. Office is frivery comfortable and clean.Staff is friendly, courteous, and always accommadating

  • Dr. Carroll is the best!

  • Dr. Carroll is amazing, he is caring , extremely knowledgeable and I feel privileged to have him as my urologist. The staff at the office are wonderful, very quick to take care of my concerns, polite and caring

  • IT WAS A ALL GOOD.

  • Have a translator when one is requested as he was told wife could not go in to translate because of Covid but they said someone will translate for him and no one translated

  • They made my once a year dreaded procedure(saying relax doesn't cut it!)bearable,pandemic et al!Getting a good result helped as much as the fact my questions were answered and I was so well treated.

  • Dr. Carroll's personal call after a recent trip to the Emergency Room made me feel like there was some concern on his part for my recent situation with kidney stones.

  • Doctor was excellent

  • Always a friendly staff. Dr. Carroll is a great provider.

  • Dr. John Carroll in my experience and all the time that I, he's attended me is been platinum. He's a he's above all and it's a standard that you all should follow. He's excellent. He has a great personality, great knowledge. He's very concerned, very caring and I couldn't say the most about him. And I hope the others follow him and his standing. This is why I go to [Name] urology or South Coast, whatever you call it now. Thank you.

  • Everything was done very well. The only thing I would suggest is with this covid issue it was raining that day was it's going to be getting cold and people had to wait outside so that they could be, you know, enter the entrance way to be, you know, temperature tested et cetera. I would suggest that gets rethought a little bit as the temperature changes and so that people aren't standing out in you know inclement weather waiting to get in. Other than that, I mean it's an outstanding, it's an outstanding practice and Dr.Carroll is an outstanding doctor and he deserve that 5 rating he gets that's about it. Thank you.

  • Pleasant and professional from the front desk to nurses and the doctor.

  • Dr Caroll and his staff were fantastic. I left informed and educated on my health status.

  • changed my appointment for me, thank you

  • Very responsible and knowledgeable

  • I was greeted by name when I arrived and I liked the way arrivals were being screened for COVID. Also how the waiting area was set up for social distancing.

  • I would have liked fewer fellow patients in the waiting room, those middow row chairs are back to back so even if you skip a chair there is no way that you can be six feet for another person. they did ask questions and check temperature before letting each person into waiting room. On plus side I very much like Dr. Carroll and his up to date on info in his field.

  • all went well

  • Dr. Carroll is very understanding and knowledgeable.

  • Hi, Dr. Carroll is awesome. He cares about people he has questions. He's just upbeat and positive. He's just a great guy. He's a good doctor. I think you guys got a gem there with him.

  • Love Dr Carroll. Very kind and personable. Well informed and logically explains possible care paths.

  • I waited on the exam table for about 15 to 20 minutes with the sheet with the hole on it, exposed waiting for my appointment to begin. The door was closed, but it was awkward.

  • Very good and concern for the patient excellent

  • Very satisfied I have no suggestions

  • Dr Carroll's office was having a hectic day but he still took the time to address my medical and social situations in a thorough and caring manner.

  • Friendly and Professional Staff with Dr's that care about your well being and healthcare Goals.

  • The office staff is always very pleasant and friendly. We sometimes share a few laughs. Dr. Carroll is always very pleasant and takes his time answering my questions which I greatly appreciate.

  • Dr Carroll is an awesome doctor.

  • Explained procedures clearly.

  • Needs no improvement. It is perfect.

  • Always friendly and courteous when arriving. Doctor is great. Have been going to him and this team for many years. Very pleased. Care is very professional and caring.

  • Dr Carroll was informative and friendly and very knowledge. Front desk staff was very nice. The medical assistant that completed initial check in and assisted the doctor was extremely nice.

  • For me, no improvement needed. Very satisfied with my visits here with Dr. Carroll!

  • I was very pleased with this facility's COVID-19 social distancing and safe practices throughout this entire visit!

  • Best of the best provider.

  • Hi, I thought I was treated very very well. Everybody was knowledgeable and professional and courteous. Thank you.

  • No improvements needed,Prompt courteous,friendly service,From all,Thank You

  • Try Not To Keep People Outside Standing on The Streets Waiting to get Into the Office For There Appointment.

  • A patient needs to feel comfortable with his/her physician. Dr. Carroll is expert in his field, listens to his patients, explains clearly, and inspires confidence. I would recommend him, indeed have done so, in a heartbeat.

  • Prompt genuine concern

  • Everything was fine.

  • I would not change a thing...Dr. Carroll and his staff were outstanding!

  • Front desk people need to be a little more receptive and be more welcoming. I have never been at this office where these folks smiled and made you the patient welcomed and less anxious. Once you are escourted to the exam room and meet with your Dr its very different..you are greeted by your dr who is always kind, interested in your you, and cares.

  • Everyone always makes me feel so comfortable. Dr. Carroll is always so pleasant and he really listens. As soon as I walk into this office, I know I'm in good hands.

  • Very prompt with my appointment

  • First time in this office.. Dr Carroll was wonderful..He listened to my issues and offered sound advice, I would highly recommend Dr Carroll.

  • I was able to get an appointment very quickly. The staff were all very kind, polite and easy to understand. The doctor is great. I have been treated by him before. He is thoughtful and explains everything thoroughly, and in a way that is easy to understand.

  • Doctor always listen and offers an explanation when asked. I find everyone working here friendly and helpful.

  • Professional and considerate!

  • I felt that everyone was doing their best to observe Covid protocols while still providing the best care possible!

  • I think with the covid-19, and the social distancing, and response with the front desk. I thought they did everything excellent, and they did superb with, you know, making sure that everybody was comfortable, and treated well.

  • I don’t expect my provider to know all my details. I do however expect that my provider take the time to listen to my concerns or possible related information. Dr. Carroll does listen and shares his thoughts and best practices for my health. This becomes a solid health relationship. Thank you.

  • You were very organized and all went well

  • Great care in creating COVID initiatives in office. Staff friendly, courteous and professional.

  • Understanding and communicating is a big thumbs up!!! Great staff!

  • Keeping the appointment time rather than booking and having to wait for an unusual time to be seen.

  • My experience was completely satisfactory. Thank you.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.