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Urgent Care

John Carroll, MD

Co-Chief Urology

4.8 out of 5 (564 Ratings)

Specialties:

Urology

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Please Read regarding COVID-19

Please call the office before coming in for your appointment if you are experiencing any of the following symptoms or have been in close contact with a confirmed case of coronavirus (COVID-19) in the past 14 days: fever, chills, or body aches, cough or shortness of breath, fatigue, sore throat, headache, new loss of sense of taste or smell, gastrointestinal symptoms (e.g. nausea, vomiting, diarrhea,) rash or COVID toes (e.g., swollen, discolored toes.)
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About John Carroll

Dr. Carroll is co-Chief of Urology for Southcoast Hospitals.

He earned his Medical Degree from Tufts University School of Medicine in Boston. He completed an internship and residencies in Surgery and Urology at New England Medical Center in Boston, where he served as chief resident in Urology.

He has special interest and expertise in urologic oncology, urolithiasis and pediatric urology and women’s incontinence. He has extensive experience in laparoscopic urology procedures.

He is an assistant clinical professor in the Department of Urology at Tufts University School of Medicine where he has received an “Excellence in Teaching” award.

He is a diplomat of the American Board of Urology and a member of the American Urological Association.

Locations

John practices at the following locations:

Southcoast Physicians Group Urology

1601 South Main Street
Fall River, MA 02720

P: 508-678-0004

Get Directions 41.7220017 -71.1451386

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.9
5

Patient Comments (128)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • This provider was absolutely wonderful. I was treated with respect. He answered all questions. He answered in a manner, where can understand everything. It's very important to elderly people. I would recommend this provider and facility to anyone.

  • Dr. Carroll is always nice and great-phone operators are many times very rude

  • I was satisfied with my experience at this doctor's office

  • Everything was with professional and and also with a great staff.

  • He explained the kidney stone removal procedure to me in a way I could understand

  • Friendly and professional staff

  • They were knowledgeable, pleasant, and I would recommend very highly.

  • Dr. Carroll has been my urologist for a number of years, has performed lithotrypses (sp.?) on me and inserted a stent at one point. He is well aware of my condition, my age, and the needs for follow-up procedures. His demeanor with patients should serve as a model for those entering the profession. He is caring, understanding, and extremely knowledgeable. Not only would I recommend him to my family and acquaintances, but I have.

  • I am extremely happy to be a patient of dr Carroll'sThank you for the excellent healthcare you provide!!Entire staff helpful and kind!!

  • The only question ... complaint that I have is the office is definitely laid out wrong. You have to walk all the way down the hall to get a urine sample. Then all the way back to the hall to give it to somebody. They ... I couldn't do it the first time. I had to do it again the second time. I walk with a cane. I'm not able to walk a mile and a half. And then, on the ... after we had seen the doctor, we had to walk all the way back down, past the bathroom, down the hall, down another hall, to check out. I think that they should ... there should be a different way of laying the ... the office out. I think whoever designed it was ... designed it very poorly, and that's my complaint. Thank you.

  • Everything

  • These nothing XP, doctor, Dr. Carroll's a perfect gentleman. He's down to earth. He's easy to get along with. He's just a phenomenal doctor, really appreciate him thank you.

  • Hi, talking slow would have been helpful so I could understand the terms he was talking about. Thank you.

  • Great

  • Hi, I'm just saying that the survey it's a little bit long, so I don't think I would do them again, but everything was fine, and it was a first visit anyway, so thank you very much. Looking forward to having you treat me again, though. Bye. Bye.

  • A great doctor.

  • The lady in the office that measured the urine was very nice and made me feel very comfortable.

  • Dr Carroll is one of the most caring and compassionate doctors that I have ever met. He truly cares about his patients. I was admitted for emergency surgery having never been to [Name] [Name] Hospital before.I was assigned Dr. Carroll as my doctor. Everyone at the hospital from the Emergency Room staff to the nurses on the floor were kind and explained everything. The surgical nurses and doctors from anesthesia were great. I have no complaints in fact I have decided to transfer my care to Southcoast. I've never met a nicer or kinder group of people. Thank you so much!

  • Dr. Carroll explained test in an easy to understand language. On there other hand, office should do a better job of scheduling.

  • Kept up the best service both management , staff and doctors..

  • Everyone makes you feel like you're their only patient One feels very comfortable and is able to discuss any health issues

  • All care was good. Thank you

  • Staff was great and Dr. Carroll was excellent as always. No improvements needed.

  • Appreciated the short wait time!

  • Dr. Carol listen to everything I had to say and gave me feedback I really appreciate it

  • all is fine...no issues!!!!!!

  • This was my first visit with Dr. Carroll. He immediately made me feel at ease. He was very knowledgeable about the treatments that I have tried and offered several other treatments I could consider. I would not hesitate to see him again!

  • The girls at the front desk were not very professional.

  • Dr. John Carroll always seems to be in a hurry which makes the patient nervous or unable to communicate effectively with him. However he is a good doctor, just always in a hurry to get to the next patient.In previous visits, and noted in those surveys taken, I've noticed unsanitary conditions in the examining room. Things have improved in this regard and the examining room I was in was very clean.

  • Very happy with my level of care.

  • The Dr was great my problem was my apt was at 2pm then i was put in a rm and I had to wait 1 HR to be seen and not once did the tech come in to see if I was fine I am a diabetic and I just had a cardiac cath done in the last mo very poor

  • The wait in the waiting room waiting for the doctor was too long. I waited approximately one half hour.

  • No improvement necessary

  • Doctor Carroll and his staff have always acted in a very profession manner and discuss any issues and as important listen to any questions /or concerns I have.

  • Everything

  • Talked me through the exam and we're very professional

  • Dr. Carroll is a fine physician who is clear and concise in his communication.

  • Dr. Carroll is quick, knowledgeable and explains everything. Very satisfied!

  • I have an unseen condition which is like claustrophobia... The Doctor and staff always try and accommodate me by putting me up front in the office waiting rooms near an exit etc..... and usually leave the door open so I am not anxious. This helps me immensely! The doc is also understanding of my disorder....

  • This was my first appointment with ANY Urologist. Dr. Carroll spoke with me in a caring and professional manner in a form that was comprehensive for me to process. His staff: Check-in, Check-out and [Name] Med.Assistant were all professional and kind.

  • Everything

  • Great service overall. Great doctor and receptionist

  • Dr Carroll is what every medical professional should be!

  • Check in service was fast and polite. Wait was long, over an hour past appointment time. This has happened before. Doc was polite and well informed, apologized for the wait. Representative checking me out was kind of rude and impersonal. There was a picture up outside the window with all the staff wearing "7 dwarfs" shirts with nicknames. Not surprising she was "Grumpy". Nice way to treat your clients especially after they waited over an hour to be seen.

  • As usual I waited more than 45 minutes to see the doctor.

  • Med listened and explained issues and possiblilty that meds could help and side effects. MA WAS very pleasant introduced herself.

  • Treated well and fairly promptly in a very busy office

  • Waiting time could have been shorter

  • Dr. Carroll was very caring and concerned about my health. He listened to my concerns, was very knowledgeable about my condition, explained things in a way that I could understand, and suggested medication that might help. I was very impressed with him taking time to spend with me and to explain things.

  • Excellent care in all regards

  • Greeted by receptionist and welcomed when I stated it was my first time here. Staff was pleasant and helpful with directions.Procedure was respectful and efficient.Grateful for the care and information of Dr. Carroll.

  • Dr Carroll is GREAT !!

  • Did not like having to wait outside for someone to open the door, I understand being cautious because of COVID and I to am in the medical field, no need for operating this way.

  • I've been a patient of Dr. Carroll's for years and he and his staff provide me with excellent care and service on a consistent basis.

  • It was my first time that I would move on I went into the office on on time and I was helped right away, cause usually we have to wait quite a while, so I was very happy with that.

  • I was listen to carefully and was treated with utmost care and respect. Incredibly caring staff.

  • Dr Carroll was excellent. He was very kind and spoke in terms that my 9 year old son could understand. He explained everything before he did it. The experience was great !! Dr Carroll is a wonderful doctor with great bedside manner.

  • Very Professional and Courteous.

  • you did very well

  • 1. I was told the co-pay was $45 which I questioned. They didn't have or ask for my current health insurance card. The current co-pay is $30.2. I would prefer that the flow of this practice be less rushed which might allow for better listening.3. Dr. Carroll was quite focused on my reason for being there. using the computer he was knowledgeable re: my medical history.

  • Checkout staff very helpful

  • Dr. Carroll is excellent. It was my 1st visit. I drove a long distance just to specifically see him.

  • Everything went well..on time.. everyone was Very professional..

  • Had my yearly appointment with doctor Carroll in urology as usual it was great the staff is very good and doctor caroll was great as usual

  • Yeah, he was running about an hour behind due to issues I guess during the course of the day or whatever. I mean I had to wait over an hour just to get to see him. So I'm told it was only three providers there. I guess there's usually more but we disappointing that I had to wait and then there were people walking in behind me that were going in before me. So it was a little frustrating.

  • Courteous staff, very professional and knowledgeable

  • Everything and everyone were very respectful and friendly

  • The staff was fabulous. They really worked hard to get me in even though it turned out. I was in the wrong location to see the doctor. I was supposed to see Dr. Carol to be a very happy situation for me, even though I didn't know him again. He listen carefully make sure to take care of all aspects of my concerns and where they needed to call for a follow up because I was having some symptoms. I didn't understand the stop was patient and responded to the couple of extra calls I needed to make so I have absolutely no complaints with the people there and the doctor really went above and beyond the only reason I didn't give a 10 to the*

  • The experience could have been better if we had seen the doctor right away. For example, our appointment was 1:10, and he didn't come into the examining room until 1:40. So that's the only criticism that I have, was it was a little long waiting in the in the examining room.

  • Consult only with Dr.Connell. He is very knowledgeable,he listens, takes time with his patients. Converses in layman terms. He is warm,compassionate. Just a very good Physician.

  • Got me in quickly. Previously encounter in an emergency scenario 9 months ago so addressing ongoing issues related to Urology. Very kind

  • Doctor Carroll is the best doctor I have ever had he is very very caring and comforting And me assuring

  • Nothing really, Dr. Carroll and his staff are awesome.

  • Medical care is very good. Billing is an entirely different matter. Probably the worst I have experienced.

  • Dr Carroll is always professional

  • good phone call

  • Took care of me very good, understand everything he told me and I would recommend that everyone to go (INAUDIBLE)

  • ALL WENT WELL

  • Every thing was done very respectable and with my interest at the forefront the fact is the best I ever got treated anywhere. YOU SHOULD BE PROUD. THANKS.

  • All of the staff are very easy to talk to.

  • Everything is fine.

  • Dr.Carol is amazing, it was my first visit and I was in awe at his care and bedside manner.

  • Dr Carroll is one of the utmost professional knowledgeable doctors in his class.Highly recommend him.

  • I'm so grateful to be under the care of Dr. Carroll and his wonderful staff. Very comfortable and caring environment.

  • I really like dr Carroll very informative!!! Wonderful

  • Dr. Caroll is the best!

  • Everyone was very respectful, intellectual, and professional.

  • Cured my prostate cancer

  • As always this office is well managed ,and everyone are always polite to it's patients .

  • Dr carroll was very rushed and reading my chart and talking out loud about my options. I left with questions and fears I didn't have a chance to process when I was with him. Just needed to slow down and let me process. I ended up with more questions than answers after leaving his office

  • My appointment could have been closer to the time my appointment... appointment for 10:40. I was seen at 11:15.

  • Everyone was professional and cordial, a pleasant experience

  • Very good

  • The wait time in the office is always very short. Dr. Carroll and the girls in the office are very caring. They listen to you, answer any questions you have and you never feel like it's a job with them. Thank you.

  • Dr. Carroll and his assistant were very caring and let me take notes as they explained how they were going to proceed with my care!

  • Looks great to me

  • Everything went very well

  • Everything was fine. Everyone was courteous and considerate.

  • Dr. Carrol was very professional as usual.

  • Dr Carroll was great ..He had explained everything that was going to take place and what my options would be based on testing outcomes

  • The doctor was very thorough and explained everything that's going on with me very well and what I need to do to improve I actually at this time could not say if there is need for improvement my experience at Dr Carol's office was very well

  • I was brought in on time the doctor was punctual and the visit went smoothly and quickly

  • Can't think of anything. Apointment was right on time. Visit went very smoothly.

  • Continue with the same professional and service system.

  • Great Doctor. Explained everything and listened to my questions and answered them. Office staff friendly and professional. Would recommend to anyone needing a Urologist.

  • Excellent doctor. Very knowledgeable and excellent at explaining conditions and providing good ways to improve my health.

  • Totally corrected my problems with minimal discomfort or issue.

  • Start to finish everything was fine

  • Outstanding professional office

  • Dr Carroll is extremely caring and competent Succinctly he is credit to his profession

  • Wait time for my appointment was about 20 minutes. There wasn't anyone else in the waiting area other than me which was comforting during these difficult times.

  • I was seen timely and Dr. Carroll was informative and helpful explaining options I may have. Biopsy results when completed will clarify treatment options.

  • Excellent office staff caring and personable.

  • Covid precautions were good they let me feel comfortable. Check in and out was quick friendly and efficient. Facility was clean and personnel helpful

  • Was seen in timely fashion as needed.

  • Informative, knowledgeable, respectful, kind, courteous...don't change a thing.

  • Most professional and friendly doctor's office I go to

  • Positives: Took me that same day Took me in quicklyAll staff especially the "checking out" staff Was very courteous and friendly and helpful Ordered testing I felt was necessaryAppointment setup for testing procedure was done at time of visit Appointment set up was handled very nicely getting me an appointment quickly and close to present Negatives:inundated with large amount of patients for covid and small office space set up was concerning Spacing between individuals was not always adhered to as a patient kept moving closer and closer in line toward me and I had little real estate to move away while said patient was talking to another staff member I couldn't find the hand sanitizer going outOffices were slightly dirty on floor Over all: it's a very small medical building and it is difficult to keep people within 6 feet however there wasn't enough direction to those who weren't adhering to the rules and spots outlined to stand the line duration was longer than expected but non the less I was checked in quickly and had same day visit Therefore overall I'm satisfied however I would like check out lobby staff to enforce politely to others to adhere to distancing since there already is limited space and covid is a major life threatening concern, especially with my on going health issues, which is why I avoided just going to the hospital in the first place.

  • Yes, everyone in the office was very professional, very polite, courteous. When I saw Dr. Carroll, the man is excellent. I'm very very satisfied and the questions that he asked me and and his concerns for me. I'm very very pleased.

  • Doctor was, seemed like he was in a hurry to go from patient to patient. And I had (INAUDIBLE) (INAUDIBLE) 10 o'clock appointment that lasted 2 hours. So I thought that was kind of excessive. Otherwise Dr. Carroll was an excellent doctor and he provided excellent care.

  • Physician was excellent.

  • Dr Carroll is always up to date on my health. He's the most knowledgeable, always listens to my issues, directs me in good health practices and is a very nice Doctor and Southcoast should be happy they have him.

  • This is a great office I will recommend anyone to go there

  • Excellent Physician always address my concerns direct and extremely informative.

  • Dr Carroll is an asset to your organization.

  • Screen patients inside it is to cold to stand in line outside there is plenty of room at this office

  • Always attentive to my concerns. Very informative of my conditions.

  • I don't see any improvment needed.By doctors or staff.Keep up the excellent service.thank you.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.