Practicing at the following locations:
Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.
Patient Comments (9)
At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.
They were very thoughtful, it was a follow up from surgery. Dr. Novy was very thoughtful and caring. He answered questions we had, and was very friendly.
You can tell he knows what he's doing and I have met him in the past
Beyond grateful for the compassionate high quality care.. Can't Thank you enough for adding [Name] to your busy schedule today, with such little notice.. We are so fortunate to have such amazing health care professionals! God Bless, THANK YOU!
Very good service. Happy with the... with the way they handled me. Very good people. Thank you.
Answered all my questions and explained so l could understand well.
Wait time was unusually long this visit..
He made eye contact, was engaged in conversation with me, showed me the screen from my MRI pointing out the issues I have with my back. Per my request, he brought in my doctor that I've seen before, Dr.[Name]. I asked him some questions about my current state and if PT would help. He said that it didn't help me before. Surgery to file down the L2 and L3 that are pinching my nerves will help with my pain.
Listen to the patient. Explain what has happened and why. This experience has not gone so well.
Wow, excellent care and info, took his time , explained what to expect with recovery and options , explained xray. Pleasant and easy to talk to.
Southcoast Health physician profiles now feature star ratings. Below, you’ll find frequently asked questions about our process for calculating the ratings.
Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.
Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.
How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and Willingness to Recommend Provider’s Office. The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.