AWARDS AND RECOGNITION
Service Excellence Award
Patient feedback after a visit at one of our locations is a vital way for us to honor excellence among our offices.
The Service Excellence Award recognizes teams or departments creating exceptional patient experiences based on your feedback.
“At Southcoast Health, we ask ourselves, ‘Is there anything more I can do to make this patient’s experience exceptional?’ This commitment drives us to Walk in their shoes and Show TLC every day.”
Your input not only helps us improve but also highlights the outstanding work of our staff. These awards highlight staff who empower service behaviors and are recognized through post visit survey comments.
Service Excellence Award Recognized Monthly
We not only count on patient feedback to make improvements here at Southcoast Health, but we also use it to recognize all the great things our staff are doing. Have a positive experience you’d like to share or Southcoast Health staff you’d like to shout out? Tell us in your post-care NRC Health Survey or email us at patientexperience@southcoast.org.
Patient Gratitude
After each visit with us, you will receive a Patient Satisfaction Survey from NRC Health. The survey allows you to provide us any and all feedback, comments, stories and the opportunity to recognize your care team that embodies what it means to be More than medicine. The Gratitude Report will list employees names who were mentioned in patient surveys and will be shared across the system! Below are recent survey mentions that exemplify our service behaviors here at Southcoast Health:
“Chantell was outstanding. This was my first time at an Urgent Care facility. She made me feel welcome. She was professional, courteous and very knowledgeable. Outstanding customer service.”
Thank you to Chantale Challenger, Dartmouth Urgent Care
“Dr Shorter and Nurse Maria are so attentive! Anytime I have had to go in the office I never ever feel rushed and always feel listened too!”
Thank you to Maria Nieuwenhuizen, Rosebrook Primary Care
“Everyone that was involved in my healthcare was amazing, especially Carla the nurse that treated me. She made me feel very comfortable and less anxious about my treatment plan.”
Thank you to Carla Vieira, St. Luke’s Emergency Department
“Christine was very accommodating to what day or time to schedule appointments to meet my needs. She made us aware of any changes to the schedule.”
Thank you to Christine McWilliams, Tobey Wound Care
“Receptionist was very friendly. I believe the technician that obtained my image is Ashley. She was so friendly and kind. I felt comfortable. Very friendly staff. Thank you!”
Thank you to Ashley Pereira, Dartmouth Mammography
Inpatient Service Excellence Award Recognized Quarterly
Everyday our patients, families and community choose Southcoast Health because they can count on our exceptional physicians and staff. Based on your patient feedback, the Service Excellence Award is a quarterly recognition of a team or department across the system that has created an exceptional experience by embodying our service behaviors.
We not only count on patient feedback to make improvements here at Southcoast Health, but we also use it to recognize all the great things our staff are doing. Have a positive experience you’d like to share or Southcoast Health staff you’d like to shout out? Tell us in your post-care NRC Health Survey or email us at patientexperience@southcoast.org.
