AWARDS AND RECOGNITION
Service Excellence Award
Patient feedback after a visit at one of our locations is a vital way for us to honor excellence among our offices.
The Service Excellence Award recognizes teams or departments creating exceptional patient experiences based on your feedback.
“At Southcoast Health, we ask ourselves, ‘Is there anything more I can do to make this patient’s experience exceptional?’ This commitment drives us to Walk in their shoes and Show TLC every day.”
Your input not only helps us improve but also highlights the outstanding work of our staff. These awards highlight staff who empower service behaviors and are recognized through post visit survey comments.
Service Excellence Award Recognized Monthly
We not only count on patient feedback to make improvements here at Southcoast Health, but we also use it to recognize all the great things our staff are doing. Have a positive experience you’d like to share or Southcoast Health staff you’d like to shout out? Tell us in your post-care NRC Health Survey or email us at patientexperience@southcoast.org.
Patient Gratitude
After each visit with us, you will receive a Patient Satisfaction Survey from NRC Health. The survey allows you to provide us any and all feedback, comments, stories and the opportunity to recognize your care team that embodies what it means to be More than medicine. The Gratitude Report will list employees names who were mentioned in patient surveys and will be shared across the system! Below are recent survey mentions that exemplify our service behaviors here at Southcoast Health:
“I'd also like to give a shout out to Ruben in transport who was so kind and tried his best to make others smile.”
Thank you to Reuben Ramaglia, CMH Transport!
“I was greeted with a smile and treated with respect. Sandy, the medical assistant was very nice. She made sure she went over my medications and surgical history. She listened to my concerns. She made me a priority while I was being seen by her.”
Thank you to Sandy Dias, Borden Medical
“Chris was very through in explaining every aspect of the test and took the time to make sure I was at ease and comfortable during the procedure.”
Thank you to Christopher Darosa, Fairhaven Respiratory
“Rebecca P. deserves unwavering kudos for being the best at drawing blood. I came into the lab today because two other reputable places with good phlebotomists could not get into my veins. Rebecca's skills are truly incomparable, a true gem in her important work to get critical markets data to the clinicians.”
Thank you to Rebecca Pattison, Middletown Lab
“Michelle the secretary always informed me with everything and goes out of her way to see your OK. The best secretary I've seen.”
Thank you to Michelle Dacosta, St. Luke’s Wound Care Center
Inpatient Service Excellence Award Recognized Quarterly
Everyday our patients, families and community choose Southcoast Health because they can count on our exceptional physicians and staff. Based on your patient feedback, the Service Excellence Award is a quarterly recognition of a team or department across the system that has created an exceptional experience by embodying our service behaviors.
We not only count on patient feedback to make improvements here at Southcoast Health, but we also use it to recognize all the great things our staff are doing. Have a positive experience you’d like to share or Southcoast Health staff you’d like to shout out? Tell us in your post-care NRC Health Survey or email us at patientexperience@southcoast.org.
