The Service Excellence and Patient Experience Team

AWARDS AND RECOGNITION

Service Excellence Award

Patient feedback after a visit at one of our locations is a vital way for us to honor excellence among our offices.

The Service Excellence Award recognizes teams or departments creating exceptional patient experiences based on your feedback.

“At Southcoast Health, we ask ourselves, ‘Is there anything more I can do to make this patient’s experience exceptional?’ This commitment drives us to Walk in their shoes and Show TLC every day.”

Your input not only helps us improve but also highlights the outstanding work of our staff. These awards highlight staff who empower service behaviors and are recognized through post visit survey comments.

Email the Patient Experience Team

Service Excellence Award Recognized Monthly

We not only count on patient feedback to make improvements here at Southcoast Health, but we also use it to recognize all the great things our staff are doing. Have a positive experience you’d like to share or Southcoast Health staff you’d like to shout out? Tell us in your post-care NRC Health Survey or email us at patientexperience@southcoast.org.

November 2025 Service Excellence Award – Most Consistent High Performer in Courtesy and Respect

"This is a testament to the incredible collaboration that takes place in this office. It takes everyone.” – Dr. Abadi

September 2025 Service Excellence Award – Highest Year Over Year Increase – Listening

"This is a great way for the team to be recognized and it validates the exceptional care we consistently provide our patients." – Kim Pina, Executive Director FCU

August 2025 Service Excellence Award – Highest Year Over Year Increase – Courtesy and Respect

"I am so happy that our team achieved this well-deserved award. The team has consistently worked hard in delivering exceptional care with utmost courtesy and respect!” – Rose Brisson, Nurse Manager

July 2025 Service Excellence Award – Highest Year Over Year Increase – Courtesy and Respect

"I’ve been so impressed with what the team has accomplished. Each day’s success hinges on effective communication — it’s the foundation that builds team cohesiveness, reduces errors, and ultimately enhances patient satisfaction." – Dr. Sush Prusty

June 2025 Service Excellence Award – Highest Increase from Previous Quarter

"It has been amazing to see how much we have grown this year. The most important thing is how we touch our patients in our community, and it shows in our scores and the human touch we provide every day." – Chris Snow, Executive Director ED – Dr. Adam Saltzman

May 2025 Service Excellence Award – Highest Score – Explains Things

"It’s very touching that parents trust their kids with us. We are community driven and celebrate the little achievements." – Amy Trautman, Team Lead

April 2025 Service Excellence Award – Highest Improvement – Explains Things

"This is awesome for our team. They work hard every day taking care of patient and explaining things the best they can. This just confirms that they have been doing a good job, and patients recognize it." – Curt Paradis, Manager, Pulmonary – EKG Services

March 2025 Service Excellence Award – Highest Increase from Previous Quarter – Listening

“I think this speaks to the fact that we are a team. The people who work here really enjoy each other. They come to work every day to take care of patients and support each other as we go through this journey.” – Dr. Pavao

February 2025 Service Excellence Award – Highest Increase from Previous Quarter – Courtesy and Respect

“It’s great to see them recognized for all the hard work they put into making sure our patients are treated with excellence in patient care. It shows how hard they have been working.” – Olivia Ostiguy

January 2025 – Highest Increase from Previous Quarter – NPS Score

“We cherish our patient and are always trying to be better. It’s great to get this feedback that shows we are doing a great job.” – Dr. Skeehan

Patient Gratitude

After each visit with us, you will receive a Patient Satisfaction Survey from NRC Health. The survey allows you to provide us any and all feedback, comments, stories and the opportunity to recognize your care team that embodies what it means to be More than medicine. The Gratitude Report will list employees names who were mentioned in patient surveys and will be shared across the system! Below are recent survey mentions that exemplify our service behaviors here at Southcoast Health:

“The front desk service is awesome extremely helpful always welcoming and smiles. My therapist Jessica L. is awesome, she is the best. Always on time and takes her time with me and understands how I feel. I give this place A+ hands down. Thank you.”

Thank you to Jessica Luciano-Baker, Fall River Physical Therapy!

“Nurses in ED Jillian A. and Kerri F. were very attentive to me and my needs and concerns. They showed compassion and I felt like they cared and listened to me. Dr Carter was very nice and explained everything to me and answered my questions. Very pleased and happy with my care.”

Thank you to Jillian Aguiar and Kerri Fish, CMH Emergency Department!

"Maria my nurse was wonderful. She knew I was extremely nervous and did everything to comfort me and make me feel assured and explained every detail of what was going to happen and what the test involved.”

Thank you to Maria Benoit, CMH Radiology!

“Cindy listened to my concerns, took the time to make me feel comfortable, and got a successful blood draw on the first try. I trust her implicitly and am so touched by her empathy and care. Often my concerns are not heard once I mention my history of substance use, but Cindy listened with an open heart and genuine kindness.”

Thank you to Cindy Beaulieu, Westport Family Medicine!

“I wanted to reach out to recognize Pam Swansey and your team for their care. I feel fortunate to have such a great network of Southcoast Health at Home staff managing our patients. Their communication and collaboration are outstanding and make for a great experience for patients and families.”

Thank you to Pamela Swansey, Southcoast Health at Home!

Inpatient Service Excellence Award Recognized Quarterly

Everyday our patients, families and community choose Southcoast Health because they can count on our exceptional physicians and staff. Based on your patient feedback, the Service Excellence Award is a quarterly recognition of a team or department across the system that has created an exceptional experience by embodying our service behaviors.

Q4 FY25 Charlton Memorial Hospital Moran 3

“This recognition is a proud testament to the incredible dedication and hard work of our bedside nurses. Their commitment to excellence truly makes a difference every day! – Lauren Sheehan, Nurse Manager Moran 3

Q3 FY25 Charlton Memorial Hospital Atwood 5

“This is a proud moment for our team. They are committed to providing exceptional care and this award validates their hard work in doing what is best for our patients. Thank you to our patients for this recognition.” – Alda Medeiros, Nurse Manager Atwood 5

Q2 FY25 Charlton Memorial Hospital Atwood 4

"Caring for our patients, even though the challenges of high acuity and volume, is a privilege we never take for granted. We are truly grateful for his award and the recognition of our team's hard work and dedication." – Mike Diogo, Manager, Atwood 4

Did you know you can recognize someone for the great impact they made during your treatment at Southcoast Health?

Give in their Honor Email Patient Experience