Navigate to:
Locations
300 Hanover Street
Suite 1E
Fall River, MA
02720
Suite 1E
Fall River, MA
02720
Insurance
Southcoast Health accepts most major insurance plans. Call the Southcoast Health patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.
Ratings & Reviews
At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.
Patient Comments (58)
Timely, courteous, informative, listened to what I said and pleasant
Friendly, courteous and professional
Courteous, polite, helpful, offered suggestions.
I would have liked to have been informed of the sideEffects of this medication.More detailed.
Good visit; informative; thorough
Appointment was on time and staff were very nice
You were professional, knowledgeable, and friendly, and made me feel at ease.
She is very kind and very clear and explains things thoroughly
Answered questions and listened carefully to me.
Your weight loss management team is second to none.
Everyone was kind, the NP gave me information that was helpful
Crystal is simply the best. I write the same thing after every visit - I am so impressed with her and her knowledge/expertise. I wish she could be my primary doctor. Thank you so much, Crystal!!
I already knew what I needed to discuss. The provider listened and gave me some feedback. I did have a long wait for an appointment. I had one appointment in October in Hyannis and then this one. It seems difficult to get appointments. It might not be a bad idea to offer telehealth, except for the weight measurement.
My appointments was made in timely manner. The office wait time was very short, the Dr was very informative. We talked about my weight loss plan and how in the future what goals I need to be aware of.
They are all awesome there
Crystal was professional and handle my concerns with the upmost care, I would most definitely recommend her.
From the time I walked in and checked out everyone was pleasant, knowledgeable, and attentive.
Hi, I was seen in a timely manner. Everyone was personal. I was greeted on arrival. Let's see. My provider answered all my questions and treated me with respect. And she was very courteous and very pleasant and I would recommend her to anyone.
Crystal has been such a breath of fresh air. She responds to my portal messages in a timely manner and always tries to fins a solution to my complex medication sensitivities. She's also a great listener and is an asset to Southcoast Health.
Crystal is very knowledgeable, but also patientt.
Everyone is great
She was very patient and attentive to me. I would definitely recommend her 100%.
very approachable, knowledgeable and respectful
Staff members were so kind when scheduling an appointment- very empathetic.
Crystal is always very pleasant. She continually offers me new ideas to maintain good health, thank you!
Waited 15 minutes for the Dr..
I had a telehealth appointment. Which I love because my provider can see me just like in person. She knows my medical history & really cares about my Weightloss progress. She was impressed with how much I have changed on my food diet. That made me feel good. I absolutely love Southcoast.
The the appointment was appropriate and applicable to my health status. Medication has changed and the next appointment will be telehealth. I am well satisfied.
Crystal & staff are the best !
The wait time at 9am was already 45 minutes late.
Being very attentive to the concerns and engaged.
My only complaint is scheduling. Both times I've had to reschedule an appointment I was offered 2 choices: either the same provider but months out or a different provider but sooner. I'm thankful the providers all work together but consistency is nice too
I cannot say enough good things about Crystal. She's efficient and knowledgeable and always works with my needs.
She reviewed my meals what I ate in a m and lunch then explained the importance of me eating more protein and gave some examples band portion sizes I should be eating
Crystal always listens carefully to my concerns and addresses them accordingly.
The office staff was very nice and helpful. The Provider, as always, was very knowledgeable, easy to talk to, and encouraging.
Always on time and very efficient systems. Love Southcoast !
Right on time and very pleasant and easy to talk to
She was very informative about the things I needed to know.
Crystal is the absolute best. Super clear, concise and very approachable. I feel comfortable asking questions and she listens to me very closely. I came here from my providers in Cambridge, MA and I can't stress enough what a lovely experience it is to be here now. Thank you, Crystal!
Crystal is great! Down to earth on one's issues and how to address.
The scribes saw me on time and answered all my questions. Very professional and very pleasant.
Crystal is always very pleasant and helpful. Listens to me and makes suggestions as needed.Thank you.
I didn't realize that I was out of my medication. I called the office and they got me in the next day.
I was treated with respect. I was listened to and I did not feel like just another number. Crystal was thorough and made sure I had all the proper information on what I should be doing and addressed my concerns with my medication.
The staff was efficient and polite. Crysal was attentive and knowledgeable and answered all my questions.
NP Crystal OConnell was very professional and helpful.I am very pleased with the care I receive at the weight management clinic with SouthCoast Health Charlton. My outcomes are excellent which I attribute to the support and information from the care team at Charlton.
Just always nice and friendly and that helps when your working towards weight loss which is hard enough.
everything was great. everyone was friendly and helpful.
Everyone is really nice in the office but Crystal is the best provider. Every time I see her or talk to her, I'm grateful that the staff referred me to her after a really bad experience with another physician. I actually enjoy my visits and feel confident that I'm able to reach my goals after I speak with her.
During our visit she explained why I need certain foods how it affects my body. Addressed things in a way I truly understood her She really listened & cared about what I was asking & saying.
Crystal is awesome!! she is down to earth and listens to you. We need more Crystals! I always look forward to my appointment, no rushing, talks to you. She is just great!!
Good all around experience. Provider is clear and patient with me.
Very courteous, on time, very helpful.
I'm very satisfied with my doctor, and I will recommend her to anybody else. She's wonderful and very professional. Thank you. Have a good day.
Crystal is compassionate and straightforward about my health. I am very happy with her.
I'm very happy with Crystal. She listens to me. She helps me. She makes me feel like I'm somebody. I'm just very happy with her. She's very nice to deal with. She explains everything in detail. That I'm happy with. And she gave me a paper to go with. She's going to send me again in a few months. She's really wonderful to deal with. I'm very happy with her.
The entire team from the very start of my weight loss journey has been informative, supportive and has had a very speedy response time to any of my questions & concerns .I would never have been successful in meeting my weight loss goals without this teams expertise , concern for my personal well being and care.I am completely satisfied as well as very grateful . I have reached my goal in a very healthy manner .