MyChart

MyChart is a free service offered to our patients.

There are several ways to sign up for MyChart:

• During your visit with your Southcoast Physicians Group provider
• During your visit to one of Southcoast Health’s Emergency Departments:
  • Charlton Memorial Hospital, Fall River, MA
  • St. Luke’s Hospital, New Bedford, MA
  • Tobey Hospital, Wareham, MA
• Self-signup – Go to https://mychart.southcoast.org/mychart/signup and complete the form. This process is not instantaneous and may take up to 5-7 days.

You can call our MyChart Patient Support Line at 1-844-265-9857 or email us at helpdesk@southcoast.org.

Patients now have online access to shared notes your provider writes after an appointment or discussion. Results and notes will be available in your MyChart patient portal – your secure, confidential electronic health records system, read more here.

A Federal Rule Prohibiting Information Blocking Will Take Effect March 30, 2021. The rule is part of the 21st Century Cures Act, which is designed to promote secure access and exchange of electronic health information. The Cures Act mandates that all records, with the below exceptions, will be made immediately available to any patient electronically. There may be exceptions to this Act, including

• In-patient psychotherapy notes
• Medical records compiled in anticipation of litigation, like in the case of a workers’ compensation matter
• Read more here

Your MyChart information comes directly from your electronic medical record at your doctor’s office. Contact your doctor’s office to correct any inaccurate information or wait until your next clinic visit. Your health information is reviewed and updated in your electronic medical record at each visit. Or contact the Health Information Management Department at 508-973-3784

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Yes. You can do so by clicking on the due/overdue reminder, then select MARK AS COMPLETE. Add the date you received the vaccine and ACCEPT. Your medical record will be automatically updated with the completed vaccine. This option is only available for the Season Influenza vaccine at this time.

Starting 10/30/2018, Advanced Directive has been temporarily removed as several reports of issue opening .tif files using Google Chrome and Android OS devices. There is also additional maintenance to display only advance directives related documents.

To opt out of receiving text messages, simply text STOP to 639104.

You may also opt out of receiving text, email  and phone messages via your MyChart account:

• Log into MyChart and go to the main MyChart menu.
• Scroll to Settings and select Communications Preferences.
• Under the General section, toggle off text, email and phone options under Settings and click Save Changes.

To update your mobile number:

• Log into MyChart and go to the main MyChart menu.
• Scroll to Settings and select Personal Information.
• Click Edit under Contact Information, update your mobile number and click Save Changes.

To review and update the types of notifications you receive via text and email:

• Log into MyChart and go to the main MyChart menu.
• Scroll to Settings and select Communications Preferences.
• Under Details, expand each notification topic (Appointments, Messages, Health, Billing, Questionnaires, Account Management, News and Announcements, Telehealth and To Do) with option to review Advanced Settings, select the method of communication by toggling the switch on or off, and click Save Changes.

To sign up for MyChart, simply fill out and submit the online form. For assistance, call (844) 265-9857. If you are a primary care patient of Southcoast Health, you can also contact your provider’s office for help or ask the front desk staff for assistance at your next appointment.

Support is available by texting HELP to 639104 or calling (844) 265-9857

Yes, you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to the address listed on the form to request access to this convenient service. These forms can be found under the MyChart login page – Access Authorization Forms.

MyChart offers direct access to your personal health record and communicating about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. You should obtain Proxy access which allows parents or caregivers access to your family member’s chart. Complete a Proxy Consent Form and return it to the address listed on the form to request access to this convenient service. These forms can be found under the MyChart login page – Access Authorization Forms.

No, due to the sensitive nature of medical information, each adult must request and establish their own MyChart account.

Massachusetts and Rhode Island State laws and regulations allow a minor to consent to certain types of medical care that also require protection of privacy. Therefore, Pediatric Proxy access automatically changes the night before a child’s 12th birthday to Limited Teen Proxy Access to meet these laws and regulations.

Your 12-17 year old can grant you limited proxy access to their online medical record by completing the 12-17 Year Old Proxy Access Authorization Form and submitting it to the address listed in the form. These forms can be found under the MyChart login page – Access Authorization Forms.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems you can call our MyChart Patient Support Line at 1-844-265-9857.

Click on the “Forgot password” link on the sign-in page to reset your password online. If you have difficulty, you may contact our MyChart Patient Support Line at 1-844-265-9857 to request a new, secure password.

You may contact our MyChart Patient Support Line at 1-844-265-9857 to request a new activation code.