Patient Information
Patient Information and Links
Complex conditions require world-class care and advanced technology. Trust our teams of expert surgeons and specialists to deliver the highest quality of personalized care, tailored to your specific needs.
Patient Care is our Top Priority at Southcoast Health
As a Southcoast Health patient, you can expect compassionate care, no matter your condition, treatment or length of stay. Our team strives to go above and beyond when it comes to caring for our patients at all of our Southcoast Health locations.
In addition to our nationally recognized medical services, clinical excellence and patient safety, our doctors, nurses, specialists and other experts prioritize making your stay at Charlton Memorial Hospital, St. Luke’s Hospital or Tobey Hospital as comfortable as possible.
Southcoast Health: Committed to Your Care in Southeastern MA and RI
Online Registration
Register before you even walk in the door for your upcoming doctor’s appointment with our online check-in.
CareConnect
Talk to one of our local call center operators at 844-744-5544 to find a doctor in your area.
Accessibility Services
Our dedication to accessibility encompasses a range of services and initiatives designed to meet the diverse needs of our community.
No-cost Southcoast Interpreter Services
If you need help with English, please inform your healthcare team to arrange for a trained interpreter. You can also reach Interpreter Services at 508-973-8409.
Compliance/Patient Privacy Hotline
If you feel that your privacy rights have been violated, please call the Southcoast Compliance Patient Privacy Hotline at 508-973-5040.
The Office of Quality and Patient Safety (OQPS)
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Fax: 630-792-5636
Belonging
Southcoast Health is committed to embracing and fostering a diverse and welcoming environment for all.
Contact Information
Southcoast Health System
Patient Relations Department
101 Page Street
New Bedford, MA 02740
Southcoast Hotline
(toll-free): 1-877-264-7244
Board of Registration in Medicine
Board of Registration in Medicine
560 Harrison Ave., Suite G-4
Boston, MA 02118
Phone: 617-654-9800
Department of Public Health
Department of Public Health
Division of Health Care Quality
Complaint Unit
99 Chauncy St.
Boston, MA 02111
Phone: 617-753-8000
Report a Compliance Concern About Our Accountable Care Organizations (ACO)
To report a compliance concern, including privacy, healthcare equity, civil rights, or other workforce, business and regulatory integrity matters, please submit a report at EthicsPoint – Southcoast Health System, Inc., or call 833-609-5247. The report can be submitted anonymously. If you choose to remain anonymous, it may limit our ability to investigate your concern.
For service and patient experience compliments, concerns, grievances and feedback, we recommend that you contact the Patient Experience Team directly at:
Phone: 1-877-264-7244 (toll free)
Email: patientexperience@southcoast.org
Where You Can Find Data
There are a number of websites that provide data on doctor and hospital quality. We’ve listed a few below for your convenience. Quality and patient safety is extremely important to Southcoast Health. Let us know whether this information is helpful or how we could better serve you. Use our Contact Form to contact us if you have any questions or comments.
