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What to Know as a Patient at Southcoast Health

Find everything you need to know as a patient of Southcoast Health, whether you are staying at one of our hospitals or receiving care at a nearby physician practice. If you have questions about any of our services or offerings, feel free to contact us or talk to your physician.

Important Hospital Patient Information

Listed below are programs and services our hospital provides our patients.

Bill Pay

Conveniently pay your hospital bill online or contact patient accounts with any questions.

If you have a question about your bill:

  • Hospital/Southcoast Physicians Group: 844-500-1212 / 508-973-1212
  • Southcoast VNA: 508-973-3200, Option 4

Find a Doc

Locate a nearby physician or specialist that meets your health needs.


Easily refill your medication, access your health summary and more through your online MyChart profile.

If you’ve forgotten your ID or password, reset it by completing one of the forms:

Forgot MyChart Username: Recover Your MyChart Username
Forgot MyChart Password: Password Reset

Please call (844) 265-9857 with any other issues.

Online Registration

Register before you even walk in the door for your upcoming doctor’s appointment with our online check-in.


Talk to one of our local call center operators at 844-744-5544 to find a doctor in your area.

Medical Records

Contact us to request a copy of your medical records. You can also log on to MyChart to view your health summary.

Patient Financial Services

Southcoast Health offers patient financial counselors to help determine your eligibility for health insurance programs.

Patient Family Advisory Council

Southcoast Health Patient & Family Advisory Council (PFAC) provides communications between patients, families, staff and administration.

Customer Service

We are committed to providing you and your family with the very best medical care and customer service. Let us know when you have an exceptional experience or when we fall short of our goals.


If you have patient safety or quality of care concerns about services provided at Southcoast, you may file concerns about your care. Please call or write:

Southcoast Health System
Patient Relations Department
101 Page Street
New Bedford, MA 02740
Southcoast Hotline (toll-free): 1-877-264-7244

Board of Registration in Medicine
560 Harrison Ave., Suite G-4
Boston, MA 02118
Phone: (617) 654-9800

Department of Public Health
Division of Health Care Quality
Complaint Unit
99 Chauncy St.
Boston, MA 02111
Phone: (617) 753-8000

The Office of Quality and Patient Safety (OQPS)
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Fax: 630-792-5636, using the “Report a
Patient Safety Event” link in the “Action

Compliance/Patient Privacy Hotline

If you feel that your privacy rights have been violated, patients can call the Southcoast Compliance Patient Privacy Hotline at (508) 973-5040.

Southcoast Interpreter Services

If you need help understanding, speaking or reading English, please tell a member of your health care team so arrangements can be made for a trained interpreter to assist you.

Our Interpreter Services is available by calling (508) 973-8409. This service is provided at no cost to you.

Subscribe to Health+

Health+ is Southcoast’s digital magazine designed to keep you up to date with the latest happenings in our health care system. Subscribe online today.

Upcoming Events

View our calendar and participate in an upcoming event that supports your health care goals.

Healthcare Proxy

Learn about the Massachusetts Health Care Proxy from the Massachusetts Medical Society and what it means for you.

Southcoast Health provides all the information you need to know as a hospital patient in Fall River, New Bedford or Wareham, MA.