Locations
363 Highland Avenue
Moran 2
Fall River, MA
02720
Moran 2
Fall River, MA
02720
Insurance
Southcoast Health accepts most major insurance plans. Call the Southcoast Health patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.
Ratings & Reviews
At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.
Patient Comments (48)
Brianneu00A0explained things thoroughly about the prep for my ablation procedure - the negative part was she was 15 minutes late for the appointment and I received no notice
Brianne was wonderful. She Answered all my questions, thoroughly explained my upcoming procedure & how I should prepare. She was very professional, knowledgeable & patient. A big shout to her. Thank you
Everything about the appointment was done well. Right from checking in to checking out. Staff was extremely courteous, efficient, and very friendly. All a in all, a pleasant experience!
Brianneu00A0was great. She spent a long time explaining the heart problems and gave us immediate follow up when symptoms persisted after our visit.
As always, Brianne was very personable and professional. She is a credit to Southcoast Health.
The people here are all wonderful. I feel I'm getting excellent care. There was time to ask all my questions, and I received clear, well-explained answers.
Brianneu00A0Santos, NP was extremely patient with my husband, [Name] as he asked the same questions over and over again.u00A0
Brianne was very thorough. She was up to date on my medical status. She answered my questions and ensure I understood. She was training [Name] who was also impressive in terms of knowledge. I felt as though I was in very good hands.
Everyone was patient and courteous. The NP made sure I understood what was coming, what to expect and what to do after the procedure.
I saw Brianne Santos, NP in Arrhythmia Clinic. She was excellent, thorough, knowledgeable and listened closely to my needs.
Everyone was friendly and professional. Answered all my questions and made me feel better about the procedure I'm going to have.
From speaking to the front desk in the lobby, to check-in at the department through to seeing the assistant and the NP it was a most pleasurable experience. Everyone was nice, understanding, helpful. It gave a me a great feeling that I chose right when selecting Charlton Memorial! Couldn't ask for a better experience!
Her attention to my cardiovascular issues was outstanding. Great people - friendly understanding and communication, backed up by a solid computer patient database. The staff exhibited attention to detail and answered any general questions or concerns that I may have had. I always feel comfortable and confident about the care given to me at the Southcoast Hospital Group. Keep up the great work!
Took the time to discuss my upcoming procedure in a relaxed setting and listened to my questions.
The facility is spotlessly clean, there is ample free parking, appointments are on time, and the staff is friendly and respectful.
The only issue during the appointment that could have been better was the wait time in the exam room. Other than that the appointment was very productive and the provider answered all of my questions related to my health.
The individuals that help me were excellent and very caring
Overall a great experience. Dr Santos and staff extremely nice and very professional! My appointment went very smooth. Don't change a thing!
This provider was patient, kind, and explained things clearly.
Brianne and team were knowledgeable, professional and friendly !
I was very much in need of an appointment and they got me in. Attention to my needs and care in finding solution. Brianne Santos really reassured me and gave me the solution that worked. Excellent care.
NP Santos was very knowledgeable, courteous, kind and a great listener. I felt herd and understood and appreciated her feedback and time .
Brianneu00A0is the best!! She explains everything and takes her time in doing so. I have confidence in Southcoast Health.
Fast Friendly courteous
They are the best
Everything was done in a timely manner with kindness and patience.
Everyone was kind and
The provider was very knowledgeable and had a great personality. She was clear and direct in her explanations. 5 star visit with Brianne.
Clearly explained my condition and treatment options.
Always pleasurable! No anxiety which is good.
The provider that saw my mother was extremely sweet and explained everything. Thank you.
Brianne Santos was excellent. Could not have had a better visit.
Brianne did a great job discussing and explaining things. Brianne and her coworker really worked on getting a preop appointment on a better day for my procedure.
Every one was excellent I couldn't have better care thank you all especially[Name]. [Name] and Brianne santos
Responded to my questions, my responses and my comments with a personal interest in me and my welfare. Always a pleasant experience. Nice staff! Thank you!
Brianne Santos - listens well and is honest with answered questions.
Excellent explanation of ICD
I was treated very well. Thank you.
Everyone in Dr Sood's office is absolutely amazing. You walk in, they take your vitals, the Dr is right behind them, and they are always quick to answer you calls. They really are extremely good at what they do, and I'm never stressed when I go for a visit, in fact I look forward to seeing all of them.
I have been consistently impressed with the competence, professionalism, and friendliness of every staff member I have come in contact with before, during, and after my cardiac surgery at Charlton. Bri was no exception. Give her a raise!?
Everything was a o k
Nothing else to add, experience was great.
Everything is always done well. Briu00A0and [Name] are the best care givers.
This NP was very knowledgeable and an excellent communicator. I have great confidence in her advice.
They provided caring help. Very informative of everything about my care.
She was very professional. She answered our questions and explained them to us so we understood them. She was very concerned about my health. She asked several questions on how I was doing. She made this office visit an awesome experience. Thank you!
An excellent experience
Friendly, nice people - who seem genuinely-interested in my health. :-)
Outstanding concern, explanations of tests, directions in preparing for heart procedure soon. The extra help with samples of unafforadable medicine was greatly appreciated. Thank you so much Brianne and staff.
We everyone was every professional
Explained all aspects of procedure well.