Locations
363 Highland Avenue
Moran 2
Fall River, MA
02720
Moran 2
Fall River, MA
02720
Insurance
Southcoast Health accepts most major insurance plans. Call the Southcoast Health patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.
Ratings & Reviews
At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.
Patient Comments (56)
From speaking to the front desk in the lobby, to check-in at the department through to seeing the assistant and the NP it was a most pleasurable experience. Everyone was nice, understanding, helpful. It gave a me a great feeling that I chose right when selecting Charlton Memorial! Couldn't ask for a better experience!
Her attention to my cardiovascular issues was outstanding. Great people - friendly understanding and communication, backed up by a solid computer patient database. The staff exhibited attention to detail and answered any general questions or concerns that I may have had. I always feel comfortable and confident about the care given to me at the Southcoast Hospital Group. Keep up the great work!
Took the time to discuss my upcoming procedure in a relaxed setting and listened to my questions.
The facility is spotlessly clean, there is ample free parking, appointments are on time, and the staff is friendly and respectful.
The only issue during the appointment that could have been better was the wait time in the exam room. Other than that the appointment was very productive and the provider answered all of my questions related to my health.
The individuals that help me were excellent and very caring
Overall a great experience. Dr Santos and staff extremely nice and very professional! My appointment went very smooth. Don't change a thing!
This provider was patient, kind, and explained things clearly.
Brianne and team were knowledgeable, professional and friendly !
I was very much in need of an appointment and they got me in. Attention to my needs and care in finding solution. Brianne Santos really reassured me and gave me the solution that worked. Excellent care.
NP Santos was very knowledgeable, courteous, kind and a great listener. I felt herd and understood and appreciated her feedback and time .
Brianneu00A0is the best!! She explains everything and takes her time in doing so. I have confidence in Southcoast Health.
Fast Friendly courteous
They are the best
Everything was done in a timely manner with kindness and patience.
Everyone was kind and
The provider was very knowledgeable and had a great personality. She was clear and direct in her explanations. 5 star visit with Brianne.
Clearly explained my condition and treatment options.
Always pleasurable! No anxiety which is good.
The provider that saw my mother was extremely sweet and explained everything. Thank you.
Brianne Santos was excellent. Could not have had a better visit.
Brianne did a great job discussing and explaining things. Brianne and her coworker really worked on getting a preop appointment on a better day for my procedure.
Every one was excellent I couldn't have better care thank you all especially[Name]. [Name] and Brianne santos
Responded to my questions, my responses and my comments with a personal interest in me and my welfare. Always a pleasant experience. Nice staff! Thank you!
Brianne Santos - listens well and is honest with answered questions.
Excellent explanation of ICD
I was treated very well. Thank you.
Everyone in Dr Sood's office is absolutely amazing. You walk in, they take your vitals, the Dr is right behind them, and they are always quick to answer you calls. They really are extremely good at what they do, and I'm never stressed when I go for a visit, in fact I look forward to seeing all of them.
I have been consistently impressed with the competence, professionalism, and friendliness of every staff member I have come in contact with before, during, and after my cardiac surgery at Charlton. Bri was no exception. Give her a raise!?
Everything was a o k
Nothing else to add, experience was great.
Everything is always done well. Briu00A0and [Name] are the best care givers.
This NP was very knowledgeable and an excellent communicator. I have great confidence in her advice.
They provided caring help. Very informative of everything about my care.
She was very professional. She answered our questions and explained them to us so we understood them. She was very concerned about my health. She asked several questions on how I was doing. She made this office visit an awesome experience. Thank you!
An excellent experience
Friendly, nice people - who seem genuinely-interested in my health. :-)
Outstanding concern, explanations of tests, directions in preparing for heart procedure soon. The extra help with samples of unafforadable medicine was greatly appreciated. Thank you so much Brianne and staff.
We everyone was every professional
Explained all aspects of procedure well.
Brianneu00A0Santos was courteous and professional . . . She is a great asset to Southcoast Health.
Her ability to EXPLAIN things was excellent. And appreciated!
Hi, just wanted to let you know this office, it couldn't have been any better experience. Very pleased and definitely would recommend Charlton Memorial for any heart problems.
She was friendly & knowledgeable took the time to sit down and listen.
The Cardiology Team at South Coast Health has always gone above and beyond for my care. They are extremely helpful, knowledgeable and supportive to my needs. Greatly appreciated and grateful for their personal attention!
First time visit with her. She was very thorough and listened to my concerns.
I had a great experience. Very helpful and knowledgeable and she eased my worries
Brianne, is kind - informative - listens- open and clear
Brianne is the best !! Being a nurse I am very impressed with her "bedside manner". She took her time and explained everything. She is a fabulous NP. Hold on to her because she is a rarity.
No need for any improvement because Dr,BrianneWas very nice and explain for me to understand clearly, She answered all my questions with smiles and patience. She is very nice.
Bri, listen to my concerns and answered them.She also explained why they were happening. On one matter she had concerns and called in another person to check on her thoughts. The whole team involved in the repair of my pacemaker were all wonderful. I can't say enough good things about them .
No need for improvement….my care has been excellent!
It was comfortable and on time
Very pleasant and efficient
A 10 + experience. I could not be happier. Thank you Brianne. [Name] [Name]
Friendly courteous and attentive