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At Southcoast Health, providing safe, exceptional care will always be our top priority

Resuming Care

Southcoast Health has met or exceeded Massachusetts attestation guidelines to continue clinical care services aligned with the phases of Reopening Massachusetts plan.

As we follow state guidelines for reopening our services, providing safe, exceptional care will always be our top priority and we are ensuring that we are meeting or exceeding guidelines prior to reopening patient care areas.

We’re here for you – then, now and always

We have been at the forefront of this pandemic as your community healthcare leader in every way – now we’re leading the new way of care, with the clinical expertise to keep our patients, families, providers and staff safe.

Southcoast Health is the safe and clean health system you know and trust with the same compassionate people and high-quality services and care you rely upon.

We have the highest levels of safety standards in place at our hospitals and patient care locations, including:

  • Separating patients with suspected and confirmed COVID-19 from other patients
  • Mandatory masking/face coverings for all staff and patients
  • Strict social distancing requirements – every 6 feet
  • Screening of all staff, patients and escorts
  • Rigorous cleaning and disinfection protocols between patients and every 2 hours
  • Clean air filtration systems in our hospitals
  • Personal Protective Equipment for all staff in accordance with PPE guidelines
  • Testing all patients admitted to our hospitals for COVID-19
  • Restricting Visitors
  • Telehealth options available and scheduled when appropriate

Getting Care Now

Our providers are highly trained in how to protect our patients, families and each other when caring for patients. You can continue to expect a clean, safe environment and an experienced team ready to care for you and your family.

Primary/Specialty Care

If you are in need of an appointment with a Primary Care physician or specialist, Telehealth appointment options are available and may be preferred to ensure you receive the same exceptional care you know and trust, just a call or a tap away from wherever you may be.

If your surgery, medical procedure or exam was delayed due to COVID-19, contact your doctor to reschedule. Your surgery could be rescheduled sooner than you might expect.

Laboratory Services

Due to our social distancing requirements, our lab locations are currently not accepting walk-ins. Please call 508-973-5306 to schedule an appointment.

Weight Loss Programs

Maintaining a healthy weight decreases the risk of chronic health conditions associated with obesity, such as diabetes, high blood pressure and cardiovascular disease.

The Southcoast Health Weight Loss Center offers both surgical and non-surgical weight loss programs and a comprehensive team of specialists to guide and support you every step of the way with a plan customized for you and your goals.

Take the first steps towards a healthier you by attending a free Southcoast Health virtual weight loss seminar

Orthopedics

Staying active is an important step towards living a healthy lifestyle. If arthritis, knee or joint pain is preventing you from living an active life, we have the surgical and non-surgical options to help – there’s no need to delay seeking the treatment you need.

Learn about surgical and non-surgical treatments for arthritis, knee, and hip pain with a Southcoast Health Orthopedic Surgeon — right from the comfort of your own home.

Emergency Care

If you suspect you have a cardiac, vascular, or neurological issue, or a severe injury, do not ignore your symptoms. Please call 911 or go to the nearest emergency department to receive emergency treatment. 

Our Emergency Departments at Charlton Memorial, St. Luke’s and Tobey Hospitals are open 24 hours a day, 7 days a week.

Resources to Remain Vigilant

Covid 19 Mask Information – Even with a mask, avoid close contact with people who appear unwell and who have a fever and cough.

Steps to Stay Safe – Wash your hands frequently with soap and water for 20 seconds or use hand sanitizer with at least 60% alcohol. Avoid touching your eyes, nose and mouth.

Resources During Covid-19 – Community, food and housing resources.

What our patients are saying

“I was seen in the ER on May 1st 2020. Excellent, excellent from the minute I arrived. I was greeted by an RN who greeted me and gave my husband the phone number to enquire of my progress. Everyone I came into contact with was friendly, competent and caring whilst being professional and complying with the current restrictions. I was kept updated on when my results were being reviewed – so comforting to feel you are being taken care of when you are very stressed and scared. I would like to thank all the people I came into contact with from the admissions clerk, phlebotomist, x-ray tech nurses and doctor for making me feel so cared for.” – Lesley

“Just left St. Luke’s ER. Went in today with extreme abdominal pain (I’ll be fine). The precautions they had set up for infection control were on point and they completely separated normal ER patients from covid patients. But I really want to comment on the care I received. It was not only great, but completely exceeded my expectations of that place. They made me feel comfortable even though I was scared to go in there during these times. My nurse Charlie was so down to earth and did a great job! I heard a patient from a nursing home come into the bed next to me. He was really confused and had fallen pretty bad from what I gathered. Those nurses were so good to him, holding his hand and repeating his name telling him it was going to be ok. (That brought tears to my eyes). Also, I kept hearing “here comes the sun” by the Beatles. I asked Charlie where it was coming from and he informed me that every time a patient with covid leaves the hospital, they play that over the intercoms. I loved that (I heard it about 5 times) Thank you St. Luke’s for today, you guys rock!” – Kayla