Page 17 - 2021 annual report
P. 17

                    Jessica Blaine, RN,
St. Luke’s Hospital
“Service excellence means ensuring that each patient receives patient-centered care and a positive care experience.”
Jason Bergeron, RN,
St. Luke’s Hospital
“Service excellence is recognizing that every individual is unique and requires specialized care that meets their needs.
I believe in providing the same level of care for every patient as I would for my mother or father.”
What would you say to
the community and your fellow colleagues that invest in Southcoast service excellence?
“To those who choose to invest in Southcoast service excellence, you’re supporting a team of highly motivated and compassionate individuals who pride themselves
on the processes of health, healing, and personal growth.”
Alric Hepburn, RN,
Tobey Hospital
“Service excellence means making the population that we care for the core focus of our healthcare system. It includes exceptional customer service and hospitality. Personally, service excellence requires us to be robust, flexible, skillful, and knowledgeable to the point of becoming competitive with other organizations.”
What would you say to
the community and your fellow colleagues that invest in Southcoast service excellence?
“By investing in Southcoast Health, we can be a part of the community by implementing our More than medicine tagline. When we care for everyone, we should approach them with the best unique service available. Other ways of providing excellent service to our community include implementing a global approach by utilizing the best experiences, evidence-based practices, and knowledge available, and incorporating them into our system.”
Joan Kovatis,
Customer Services Ambassador, Tobey Hospital
“Coming to work every day with the intent of providing the best patient care possible.”
What would you say to
the community and your fellow colleagues that invest in Southcoast service excellence?
“Healthcare is a team effort. Being willing to set the example by going above and beyond sets the stage for first class care at Tobey Hospital.”
Anastasia Gonsalves,
Clerical Coordinator ED, St. Luke’s Hospital
“Service of excellence
is working together as
a team/organization to deliver the best care to the community while exceed- ing their expectations.”
What would you say to
the community and your fellow colleagues that invest in Southcoast service excellence?
“I would thank our commu- nity for trusting Southcoast with all your medical needs. I express much gratitude to my colleagues for delivering exceptional and compassionate care to our patients and their fami- lies. The nation is in a crisis, as we all know. It takes each of the dedicated Southcoast employees to remain strong and collab- orative while providing our community with the best care possible. We will get through these tough times together as a TEAM!”
      Southcoast Health [ 2021 Annual Report of Philanthropy ]
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