Southcoast Health Wound Care Centers recognized with the Center of Distinction Award

Southcoast Health Continues to Provide Outstanding Wound Care Treatment amid COVID-19

Charlton Memorial and St. Luke’s Hospital’s Wound Care Center(s) have received the Center of Distinction Award by Healogics, the nation’s largest provider of advanced wound care services. The Center achieved outstanding clinical outcomes for twelve consecutive months in patient satisfaction, wound healing rate, and median days to heal.

Patients and healthcare providers are experiencing an unprecedented situation with the COVID-19 pandemic. At the Charlton Memorial and St. Luke’s Wound Care Centers, action steps and protocols have been instituted to help continue treatments and services during this crisis. 

Wound care has been determined to be essential for the community. Care and services provided include treatment for diabetic foot ulcers, PAD associated with sores, wounds and ulcers, and advanced wound care.

Healogics’ data has shown that patients suffering from untreated wounds are 20 times more likely to end up in an emergency room or admitted to the hospital. To help patients with wounds avoid emergency care, both Charlton Memorial Hospital and St. Luke’s Hospital Wound Care Center(s) have implemented measures to continue to provide the support needed to care for patients who need advanced wound care treatments and services during this crisis.

A few of these measures include: 

Proactive Patient Communications – Southcoast clinical teams are reaching out to patients regarding treatment adherence and working with them to help with flexible appointment scheduling options and to balance patient volumes throughout the day to limit crowded waiting rooms.

Community Education for Physicians – Southcoast is continuing to communicate with our referring providers in light of limited access due to COVID-19 related office visit restrictions. 

The Wound Care Center team understands the importance of remaining vigilant and safe, and to that end, has taken steps to provide a safe place for our patients to receive care. “We always go above and beyond to maintain the highest level of quality care and to provide access to care for this vulnerable patient population. The crisis of COVID-19 has made us more passionate about our care and how we are doing our part to keep our patients safe and well cared for at home,” said Cheryl Thompson, RN, Program Director. “The entire Wound Care Center staff is proud of this recognition as we strive to stay on the cutting edge of advanced wound care management. Our primary focus is to provide an excellent patient experience while having a positive impact on improving the quality of life for our patients.” 

There are hundreds of people in the south coast community living with a chronic wound. Southcoast Health provides wound care and treatment in Fall River, MA, at Charlton Memorial Hospital and New Bedford, MA, at St. Luke’s Hospital.