{"id":16019,"date":"2025-06-19T19:34:22","date_gmt":"2025-06-19T19:34:22","guid":{"rendered":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/?page_id=16019"},"modified":"2026-04-08T14:58:43","modified_gmt":"2026-04-08T19:58:43","slug":"award","status":"publish","type":"page","link":"https:\/\/www.southcoast.org\/pt\/service-excellence\/award\/","title":{"rendered":"Pr\u00e9mio de Excel\u00eancia de Servi\u00e7o"},"content":{"rendered":"<div class=\"hero-secondary-block\">\n    <div class=\"background\" style=\"background-color: #f6f7f7\"><\/div>\n    <div class=\"container\">\n        <div class=\"grid\">\n            <div class=\"col-bleed-y\">\n                <div class=\"grid intro-text\">\n                    <img decoding=\"async\" class=\"corner-art\" src=\"https:\/\/www.southcoast.org\/wp-content\/themes\/southcoast_multisite\/images\/herobasic-corner-art.png\" alt=\"corner art\">\n                    <div class=\"col-md-9\">\n                                                    <div class=\"breadcrumbsWrapper desktop-breadcrumbs\"><nav id=\"breadcrumbs\" aria-label=\"P\u00e3o ralado\"><ol><li><a href=\"https:\/\/www.southcoast.org\/pt\/\"><i class=\"fa-light fa-house\"><\/i><span class=\"visually-hidden\">In\u00edcio<\/span><\/a><\/li><\/ol><\/nav><\/div><div class=\"breadcrumbsWrapper mobile-breadcrumbs\"><p id=\"mobile-breadcrumbs\"><span><span><a href=\"https:\/\/www.southcoast.org\/pt\"><i class=\"far fa-home\"><\/i><\/a><\/span> <i class=\"fa-solid fa-chevron-right separator\"><\/i> <span><a href=\"https:\/\/www.southcoast.org\/pt\/service-excellence\/\">A Equipa de Excel\u00eancia de Servi\u00e7o e Experi\u00eancia do Doente<\/a><\/span><\/span><\/p><\/div>                                                                            <span class=\"pre-heading\">PR\u00c9MIOS E RECONHECIMENTO<\/span>\n                                                                            <h1>Pr\u00e9mio de Excel\u00eancia de Servi\u00e7o<\/h1>\n                                                                            <div class=\"copy\">\n                                <p>O feedback dos pacientes ap\u00f3s uma visita a um dos nossos locais \u00e9 uma forma vital de honrarmos a excel\u00eancia entre os nossos consult\u00f3rios.<\/p>\n                            <\/div>\n                                            <\/div>\n                    \n                <\/div>\n                <div class=\"image\">\n                                            <img decoding=\"async\" class=\"hero-img\" src=\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/08\/Service-Excellence-Award-Gradient-Hero-Collage.jpg\" alt=\"Collage of team photos celebrating a &quot;Service Excellence Award&quot; event, featuring diverse groups posing with awards and banners.\">\n                                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"container borderPadTwo\">\n\n<div  class=\"blockSettings  paddingTopNone paddingBottomNone twoColumnFluid light\" style=\"background-color:#f6f7f7;\">\t<div class=\"container\">\n\t\t<div class=\"grid\">\n\n            \n\t\t\t\t<div class=\"col-sm-6 copyLeft\">\n\t\t\t\t\t<div class=\"maincopy intro\">\n\t\t\t\t\t\t<h2>O Pr\u00e9mio de Excel\u00eancia de Servi\u00e7o reconhece as equipas ou departamentos que criam experi\u00eancias excepcionais para os doentes com base no seu feedback.<\/h2>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"ctaWrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\n\n            <div class=\"col-sm-6 copyRight\">\n                <div class=\"maincopy intro\">\n                    <p>Na Southcoast Health, perguntamos a n\u00f3s mesmos: \"H\u00e1 algo mais que eu possa fazer para tornar a experi\u00eancia deste paciente excecional? Este compromisso leva-nos a colocarmo-nos no lugar deles e a mostrar TLC todos os dias.\"<\/p>\n<p>O seu contributo n\u00e3o s\u00f3 nos ajuda a melhorar, como tamb\u00e9m destaca o excelente trabalho do nosso pessoal. Estes pr\u00e9mios destacam o pessoal que refor\u00e7a os comportamentos de servi\u00e7o e s\u00e3o reconhecidos atrav\u00e9s dos coment\u00e1rios do inqu\u00e9rito p\u00f3s-visita.<\/p>\n<p>&nbsp;<\/p>\n                <\/div>\n                                                                <a aria-label=\"liga\u00e7\u00e3o para enviar um e-mail \u00e0 Equipa de Experi\u00eancia do Doente\" class=\"mainCTA shadow light1 ctaRight\" href=\"mailto:patientexperience@southcoast.org\" target=\"_blank\" title=\"Abre o e-mail da Equipa de Experi\u00eancia do Doente num novo separador ou janela\" rel=\"noopener noreferrer\">Enviar um e-mail para a Equipa de Experi\u00eancia do Doente<span class=\"fa-regular fa-up-right-from-square\"><\/span><\/a>                                                                        <\/div>\n\n\n        <\/div>\n\t<\/div>\n<\/div>\n\n\n    <\/div>\n<\/div>\n\n\n<div  class=\"blockSettings  paddingTopNone paddingBottomNone videoGridFluid light\" style=\"\"><div class=\"container\">\n            <div class=\"grid align-end introLeft\">\n            <div class=\"col-sm-7 col-md-8\">\n                    <div class=\"mainCopyWrap\">\n            <\/div>\n                <\/div>\n            <div class=\"col-sm-5 col-md-4 introLeftColumn\">\n                            <\/div>\n        <\/div>\n    \n    \n    <!-- Video list -->\n    <div class=\"grid video smallGrid\">\n            <\/div>\n<\/div>\n<\/div>\n\n\n<div  class=\"blockSettings  paddingTopMD paddingBottomMD mediaObjectGalleryBlock sliderLeft darkTheme\" style=\"background: linear-gradient(110deg, #0A4A3D 2.57%, rgba(5, 116, 99, 0.99) 59.47%, #009984 99.08%);\"><div class=\"container\">\n\t<div class=\"grid align-center\">\n\t\t<div class=\"col-md-5 order-md-2\">\n\n\t\t\t    <div class=\"mainCopyWrap\">\n            <h2>Pr\u00e9mio de Excel\u00eancia de Servi\u00e7o reconhecido mensalmente<\/h2>\n    <div class=\"paragraphWrap\"><p>N\u00e3o s\u00f3 contamos com o feedback dos pacientes para fazer melhorias aqui na Southcoast Health, como tamb\u00e9m o utilizamos para reconhecer todas as grandes coisas que o nosso pessoal est\u00e1 a fazer. Tem uma experi\u00eancia positiva que gostaria de partilhar ou um funcion\u00e1rio da Southcoast Health que gostaria de destacar? Conte-nos no seu Inqu\u00e9rito de Sa\u00fade NRC p\u00f3s-cuidados ou envie-nos um e-mail para\u00a0<a href=\"mailto:patientexperience@southcoast.org\" target=\"_blank\" rel=\"noopener\">patientexperience@southcoast.org<\/a>.<\/p>\n<\/div>    <\/div>\n    \n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<div class=\"col-md-7\">\n\t\t\t<div class=\"galleryLinkWrapper\">\n\t\t\t\t    <div class=\"cornerArtWrapper cornerArt-large\">\n        <img decoding=\"async\" class=\"cornerArt\" src=\"https:\/\/www.southcoast.org\/wp-content\/themes\/southcoast_multisite\/images\/corner-art-wide.svg\" alt=\"\">\n    <\/div>\n\t\t\t\t<div class=\"galleryLinkSlider\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImage\" style=\"background-image:url('https:\/\/www.southcoast.org\/wp-content\/uploads\/2026\/03\/SEA-March-Award-copy.jpg');\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImageCopy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tMarch 2026 &#8211; Highest change from previous quarter &#8211; Dartmouth Vascular Surgery\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>&quot;This recognition is such an honor for the team. They do a phenomenal job every single day, and to have that dedication acknowledged is truly amazing\u2014and so well deserved. Their commitment to putting patients first is evident in everything they do, and this recognition clearly reflects that Patient\u2011First mindset.\u201d &#8211; Dr. Pin<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImage\" style=\"background-image:url('https:\/\/www.southcoast.org\/wp-content\/uploads\/2026\/03\/SEA-FEB-2026.jpg');\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImageCopy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tfevereiro de 2026 - Varia\u00e7\u00e3o mais elevada em rela\u00e7\u00e3o ao trimestre anterior - Cortesia e respeito\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\"Receber este pr\u00e9mio reflecte realmente a cultura da nossa equipa e da nossa organiza\u00e7\u00e3o. Acreditamos que todos os doentes merecem cortesia, respeito e os mesmos cuidados que desejar\u00edamos para as nossas pr\u00f3prias fam\u00edlias. Parab\u00e9ns ao nosso pessoal que trabalha arduamente todos os dias para prestar os melhores cuidados poss\u00edveis aos nossos doentes.\"<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImage\" style=\"background-image:url('https:\/\/www.southcoast.org\/wp-content\/uploads\/2026\/02\/image-2.png');\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImageCopy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tjaneiro de 2026 - Varia\u00e7\u00e3o mais elevada em rela\u00e7\u00e3o ao trimestre anterior - NPS\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\"Obrigado por este reconhecimento - sentimo-nos verdadeiramente honrados. Esta conquista reflecte o nosso trabalho \u00e1rduo, dedica\u00e7\u00e3o e trabalho de equipa. Todos se esfor\u00e7aram e apoiaram uns aos outros, e este reconhecimento \u00e9 o resultado desse esfor\u00e7o coletivo.\" - Lori Ferreira<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImage\" style=\"background-image:url('https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/12\/Dec-2025-Fall-River-Nephrology-.jpg');\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImageCopy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPr\u00e9mio de Excel\u00eancia de Servi\u00e7o de dezembro de 2025 - Melhor desempenho consistente em - Audi\u00e7\u00e3o\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\"Isto valida que o trabalho de equipa e os cuidados de qualidade s\u00e3o apreciados pelos nossos doentes.  \u00c9 uma sensa\u00e7\u00e3o \u00f3ptima quando somos reconhecidos apenas por fazermos o que gostamos de fazer.\"\r\n   - Lori Ferreira, Diretora cl\u00ednica<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImage\" style=\"background-image:url('https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/11\/SEA-Nov2025-TivertonCardiology.png');\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImageCopy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPr\u00e9mio de Excel\u00eancia de Servi\u00e7o de novembro de 2025 - Melhor desempenho consistente em termos de cortesia e respeito\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\"Este \u00e9 um testemunho da incr\u00edvel colabora\u00e7\u00e3o que se verifica neste gabinete. \u00c9 preciso toda a gente.\" - Dr. Abadi<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"sliderArrows absolutePosition\">\n\t\t\t\t\t<button title=\"diapositivo anterior\" class=\"prev-slide\"><i class=\"fa-light fa-chevron-left\"><\/i><\/button>\n\t\t\t\t\t<button title=\"diapositivo seguinte\" class=\"next-slide\"><i class=\"fa-light fa-chevron-right\"><\/i><\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n<div  class=\"blockSettings  paddingTopLG paddingBottomLG cardIconsFluid cardIconsImageFluid light\" style=\"background-color:#f6f7f7;\">\t<div class=\"container\">\n\t\t\t\t\t<div class=\"grid\">\n\t\t\t\t<div class=\"col-sm-12\">\n\t\t\t\t\t<div class=\"introCenter\">\n\t\t\t\t\t\t<div class=\"maincopy intro\">\n\t\t\t\t\t\t\t<h2>Gratid\u00e3o do paciente<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p><p>Depois de cada consulta connosco, receber\u00e1 um Inqu\u00e9rito de Satisfa\u00e7\u00e3o do Paciente do NRC Health. O inqu\u00e9rito permite-lhe dar-nos todo e qualquer feedback, coment\u00e1rios, hist\u00f3rias e a oportunidade de reconhecer a sua equipa de cuidados que personifica o que significa ser Mais do que medicina. O Relat\u00f3rio de Gratid\u00e3o ir\u00e1 listar os nomes dos funcion\u00e1rios que foram mencionados nos inqu\u00e9ritos aos doentes e ser\u00e1 partilhado por todo o sistema! Abaixo est\u00e3o as men\u00e7\u00f5es de inqu\u00e9ritos recentes que exemplificam os nossos comportamentos de servi\u00e7o aqui na Southcoast Health:<\/p>\n<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                                                                                        \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<!--Manual Cards-->\n\t\t\t<div class=\"grid\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-sm-6 col-md-4 col-grid\">\n\t\t\t\t\t\t\t\t<div class=\"cardBasic  Left Vertical\">\n\t\t\t\t\t\t\t\t\t<span class='icon image-icon'><img loading=\"lazy\" decoding=\"async\" width=\"230\" height=\"239\" src=\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/07\/Smile-Gratitude-Icon.png\" class=\"attachment-full size-full\" alt=\"A simple white smiley face icon on a solid purple background.\" \/><\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBody\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBodyTitle\" role=\"title\">\u201cI&#039;d also like to give a shout out to Ruben in transport who was so  kind and tried his best to make others smile.\u201d<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"excerpt\">\n\t\t\t\t\t\t\t\t\t\t\t<p><strong>Thank you to Reuben Ramaglia, CMH Transport!<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-sm-6 col-md-4 col-grid\">\n\t\t\t\t\t\t\t\t<div class=\"cardBasic  Left Vertical\">\n\t\t\t\t\t\t\t\t\t<span class='icon image-icon'><img loading=\"lazy\" decoding=\"async\" width=\"230\" height=\"239\" src=\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/07\/Listen-Gratitude-Icon.png\" class=\"attachment-full size-full\" alt=\"Simple white ear icon on green circular background with &quot;REALLY LISTEN&quot; text.\" \/><\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBody\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBodyTitle\" role=\"title\">\u201cI was greeted with a smile and treated with respect. Sandy, the  medical assistant was very nice. She made sure she went over my  medications and surgical history. She listened to my concerns. She  made me a priority while I was being seen by her.\u201d<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"excerpt\">\n\t\t\t\t\t\t\t\t\t\t\t<p><strong>Thank you to Sandy Dias, Borden Medical<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-sm-6 col-md-4 col-grid\">\n\t\t\t\t\t\t\t\t<div class=\"cardBasic  Left Vertical\">\n\t\t\t\t\t\t\t\t\t<span class='icon image-icon'><img loading=\"lazy\" decoding=\"async\" width=\"230\" height=\"251\" src=\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/07\/Stay-A-Step-Ahead-Gratitude-Icon.png\" class=\"attachment-full size-full\" alt=\"A light bulb icon with a brain illustration inside, surrounded by a blue circular background and the text &quot;Stay A Step Ahead&quot;.\" \/><\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBody\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBodyTitle\" role=\"title\">\u201cChris was very through in explaining every aspect of the test and  took the time to make sure I was at ease and comfortable during  the procedure.\u201d<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"excerpt\">\n\t\t\t\t\t\t\t\t\t\t\t<p><strong>Thank you to \u00a0Christopher Darosa, <\/strong><strong>Fairhaven Respiratory<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-sm-6 col-md-4 col-grid\">\n\t\t\t\t\t\t\t\t<div class=\"cardBasic  Left Vertical\">\n\t\t\t\t\t\t\t\t\t<span class='icon image-icon'><img loading=\"lazy\" decoding=\"async\" width=\"244\" height=\"239\" src=\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/07\/Walk-in-Their-Shoes-Gratitude-Icon.png\" class=\"attachment-full size-full\" alt=\"White shoe icon on orange circle with &quot;WALK IN THEIR SHOES&quot; text.\" \/><\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBody\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBodyTitle\" role=\"title\">\u201cRebecca P. deserves unwavering kudos for being the best at  drawing blood. I came into the lab today because two other  reputable places with good phlebotomists could not get into my  veins. Rebecca&#039;s skills are truly incomparable, a true gem in her  important work to get critical markets data to the clinicians.\u201d<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"excerpt\">\n\t\t\t\t\t\t\t\t\t\t\t<p><strong>Thank you to Rebecca Pattison, Middletown Lab<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-sm-6 col-md-4 col-grid\">\n\t\t\t\t\t\t\t\t<div class=\"cardBasic  Left Vertical\">\n\t\t\t\t\t\t\t\t\t<span class='icon image-icon'><img loading=\"lazy\" decoding=\"async\" width=\"230\" height=\"239\" src=\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/07\/Show-TLC-Gratitude-Icon.png\" class=\"attachment-full size-full\" alt=\"A hand holding a heart-shaped icon with a medical cross, depicting the &quot;Show TLC Gratitude Icon&quot;.\" \/><\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBody\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"cardBasicBodyTitle\" role=\"title\">\u201cMichelle the secretary always informed me with everything and  goes out of her way to see your OK. The best secretary I&#039;ve seen.\u201d<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"excerpt\">\n\t\t\t\t\t\t\t\t\t\t\t<p><strong>Thank you to Michelle Dacosta, St. Luke\u2019s Wound Care Center<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div  class=\"blockSettings  paddingTopMD paddingBottomMD mediaObjectGalleryBlock sliderLeft light\" style=\"\"><div class=\"container\">\n\t<div class=\"grid align-center\">\n\t\t<div class=\"col-md-5 order-md-2\">\n\n\t\t\t    <div class=\"mainCopyWrap\">\n            <h2>Pr\u00e9mio de Excel\u00eancia em Servi\u00e7os de Internamento Reconhecido Trimestralmente<\/h2>\n    <div class=\"paragraphWrap\"><p>Todos os dias, os nossos pacientes, fam\u00edlias e comunidade escolhem a Southcoast Health porque podem contar com os nossos m\u00e9dicos e funcion\u00e1rios excepcionais. Com base no feedback dos pacientes, o Pr\u00e9mio de Excel\u00eancia em Servi\u00e7os \u00e9 um reconhecimento trimestral de uma equipa ou departamento do sistema que tenha criado uma experi\u00eancia excecional ao incorporar os nossos comportamentos de servi\u00e7o.<\/p>\n<p>N\u00e3o s\u00f3 contamos com o feedback dos pacientes para fazer melhorias aqui na Southcoast Health, como tamb\u00e9m o utilizamos para reconhecer todas as grandes coisas que o nosso pessoal est\u00e1 a fazer. Tem uma experi\u00eancia positiva que gostaria de partilhar ou um funcion\u00e1rio da Southcoast Health que gostaria de destacar? Conte-nos no seu Inqu\u00e9rito de Sa\u00fade NRC p\u00f3s-cuidados ou envie-nos um e-mail para\u00a0<a href=\"mailto:patientexperience@southcoast.org\" target=\"_blank\" rel=\"noopener\">patientexperience@southcoast.org<\/a>.<\/p>\n<\/div>    <\/div>\n    \n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<div class=\"col-md-7\">\n\t\t\t<div class=\"galleryLinkWrapper\">\n\t\t\t\t    <div class=\"cornerArtWrapper cornerArt-large\">\n        <img decoding=\"async\" class=\"cornerArt\" src=\"https:\/\/www.southcoast.org\/wp-content\/themes\/southcoast_multisite\/images\/corner-art-wide.svg\" alt=\"\">\n    <\/div>\n\t\t\t\t<div class=\"galleryLinkSlider\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImage\" style=\"background-image:url('https:\/\/www.southcoast.org\/wp-content\/uploads\/2026\/02\/image-4.png');\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImageCopy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPr\u00e9mio de Excel\u00eancia do Servi\u00e7o de Internamento do 1\u00ba trimestre do AF26\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\"A equipa da Century 4 percorreu um longo caminho, crescendo em conjunto atrav\u00e9s de uma verdadeira colabora\u00e7\u00e3o. Este reconhecimento \u00e9 um poderoso testemunho do seu percurso - e eu n\u00e3o podia estar mais orgulhoso do caminho que percorreram.\" - Cheryl Sylvia<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImage\" style=\"background-image:url('https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/10\/SEA-Q4-FY25-Charlton-Memorial-Hospital-Moran-3-scaled.jpg');\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImageCopy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tQ4 FY25 Charlton Memorial Hospital Moran 3\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\"Este reconhecimento \u00e9 um testemunho orgulhoso da incr\u00edvel dedica\u00e7\u00e3o e do trabalho \u00e1rduo dos nossos enfermeiros de cabeceira. O seu empenho na excel\u00eancia faz realmente a diferen\u00e7a todos os dias!\r\n- Lauren Sheehan, Diretora de Enfermagem Moran 3<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImage\" style=\"background-image:url('https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/07\/Inpatient-Service-Excellence-Award-Q3-2025-Charlton-Memorial-Hospital-Atwood-5.png');\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImageCopy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tQ3 AF25 Charlton Memorial Hospital Atwood 5\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\"Este \u00e9 um momento de orgulho para a nossa equipa. Est\u00e3o empenhados em prestar cuidados excepcionais e este pr\u00e9mio valida o seu trabalho \u00e1rduo em fazer o que \u00e9 melhor para os nossos doentes. Obrigado aos nossos doentes por este reconhecimento.\"\r\n - Alda Medeiros, Enfermeira Gerente do Atwood 5<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImage\" style=\"background-image:url('https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/07\/Inpatient-Service-Excellence-Award-Atwood-4-Q2-2025.png');\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"sliderImageCopy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tQ2 FY25 Charlton Memorial Hospital Atwood 4\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\"Cuidar dos nossos pacientes, apesar dos desafios de alta acuidade e volume, \u00e9 um privil\u00e9gio que nunca tomamos como garantido. Estamos verdadeiramente gratos por este pr\u00e9mio e pelo reconhecimento do trabalho \u00e1rduo e da dedica\u00e7\u00e3o da nossa equipa.\" - Mike Diogo, Diretor, Atwood 4<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"sliderArrows absolutePosition\">\n\t\t\t\t\t<button title=\"diapositivo anterior\" class=\"prev-slide\"><i class=\"fa-light fa-chevron-left\"><\/i><\/button>\n\t\t\t\t\t<button title=\"diapositivo seguinte\" class=\"next-slide\"><i class=\"fa-light fa-chevron-right\"><\/i><\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n<div  class=\"blockSettings  paddingTopNone paddingBottomNone calloutbannerminiFluid layout-full darkTheme\" style=\"background: linear-gradient(110deg, #0A4A3D 2.57%, rgba(5, 116, 99, 0.99) 59.47%, #009984 99.08%);\"><div class=\"container-full\">\n    <div class=\"grid\">\n        <div class=\"col-sm-12 col-bleed\">\n            <div class=\"banner-content container ctas-2\">\n                                    <div class=\"copy\">\n                        <p>Sabia que pode reconhecer algu\u00e9m pelo grande impacto que causou durante o seu tratamento na Southcoast Health?<\/p>\n                    <\/div>\n                                    <div class=\"ctaWrap\">\n                    <a aria-label=\"link para dar em sua honra\" class=\"mainCTA shadow dark1\" href=\"https:\/\/host.nxt.blackbaud.com\/donor-form\/?svcid=tcs&#038;formId=f1017d35-a984-4bb2-8a3f-5804f0964f1c&#038;envid=p-ErWNnLTD3UGBHCAEwe1t7Q&#038;zone=usa\" target=\"_blank\" title=\"Abre Dar em sua honra num novo separador ou janela\" rel=\"noopener noreferrer\">Dar em sua honra<span class=\"fa-regular fa-up-right-from-square\"><\/span><\/a>                    <a aria-label=\"liga\u00e7\u00e3o para o e-mail Experi\u00eancia do paciente\" class=\"mainCTA shadow dark2\" href=\"mailto:patientexperience@southcoast.org\" target=\"_blank\" title=\"Abre o Email Patient Experience num novo separador ou janela\" rel=\"noopener noreferrer\">Email Experi\u00eancia do paciente<span class=\"fa-regular fa-up-right-from-square\"><\/span><\/a>            <\/div>\n                <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":16017,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16019","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Excellence Award - Southcoast Health<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.southcoast.org\/pt\/service-excellence\/award\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Excellence Award - Southcoast Health\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.southcoast.org\/pt\/service-excellence\/award\/\" \/>\n<meta property=\"og:site_name\" content=\"Southcoast Health\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-08T19:58:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.southcoast.org\/service-excellence\/award\/\",\"url\":\"https:\/\/www.southcoast.org\/service-excellence\/award\/\",\"name\":\"Service Excellence Award - 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