{"id":18152,"date":"2024-06-19T18:57:29","date_gmt":"2024-06-19T18:57:29","guid":{"rendered":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/elevating-the-patient-experience-at-southcoast-health\/"},"modified":"2026-03-13T14:56:59","modified_gmt":"2026-03-13T19:56:59","slug":"elevating-the-patient-experience-at-southcoast-health","status":"publish","type":"news","link":"https:\/\/www.southcoast.org\/pt\/news\/elevating-the-patient-experience-at-southcoast-health\/","title":{"rendered":"Elevando a experi\u00eancia do paciente na Southcoast Health"},"content":{"rendered":"<p>Na Southcoast Health, a nossa principal prioridade \u00e9 prestar cuidados e servi\u00e7os excepcionais, acess\u00edveis e convenientes. O feedback dos nossos pacientes \u00e9 um componente essencial para alcan\u00e7ar esta miss\u00e3o. Valorizamos e agradecemos o feedback dos pacientes e das fam\u00edlias que temos a honra de servir para nos ajudar a melhorar a qualidade dos cuidados, a seguran\u00e7a dos pacientes e o servi\u00e7o e a experi\u00eancia gerais.<\/p>\n\n\n\n<p>Este ano, temos o prazer de informar que as nossas iniciativas de servi\u00e7o e os progressos que fizemos para melhorar a experi\u00eancia dos doentes nas nossas instala\u00e7\u00f5es resultaram na obten\u00e7\u00e3o de um Net Promoter Score (NPS) de 81,2 no \u00faltimo ano fiscal e uma m\u00e9dia anual de 83,3 no primeiro semestre deste ano.<\/p>\n\n\n\n<p>&nbsp;\"O empenho inabal\u00e1vel dos nossos prestadores de cuidados, incluindo fornecedores, enfermeiros e todo o pessoal, em tratar toda a gente com bondade e compaix\u00e3o eleva verdadeiramente os cuidados que as pessoas recebem na Southcoast Health. Esta conquista \u00e9 significativa porque exemplifica os cuidados e servi\u00e7os excepcionais que podemos prestar \u00e0 nossa comunidade, conforme refletido no feedback direto dos pacientes\", afirmou Yinka Oluwole, CPXP, Diretor Executivo de Excel\u00eancia de Servi\u00e7os e Experi\u00eancia do Paciente da Southcoast Health.&nbsp; &nbsp;<\/p>\n\n\n\n<p>S\u00e3o os esfor\u00e7os combinados de todo o sistema - enfermeiros e m\u00e9dicos, pessoal de apoio, profissionais de sa\u00fade afins, especialistas t\u00e9cnicos, l\u00edderes e muitos outros - que fazem da Southcoast Health o principal sistema de sa\u00fade da regi\u00e3o.<\/p>\n\n\n\n<p>O Net Promoter Score (NPS) \u00e9 calculado com base no feedback dos pacientes que receberam cuidados no nosso sistema. Esta pontua\u00e7\u00e3o ajuda a Southcoast Health a medir a satisfa\u00e7\u00e3o dos pacientes, bem como a probabilidade de recomendarem a Southcoast Health e a identificar \u00e1reas de melhoria. \u00c9 medido numa escala de -100 a 100 para ter em conta tanto o feedback positivo como o negativo.<\/p>\n\n\n\n<p><strong><em>Valorizamos o seu feedback<\/em><\/strong><strong> &nbsp;<\/strong><\/p>\n\n\n\n<p>Se voc\u00ea ou um ente querido quiser partilhar uma experi\u00eancia num estabelecimento da Southcoast Health, convidamo-lo a partilhar a sua opini\u00e3o atrav\u00e9s de<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preencher o inqu\u00e9rito NRC Health que recebe ap\u00f3s a sua visita<\/li>\n\n\n\n<li>Nomea\u00e7\u00e3o de um enfermeiro para o&nbsp;<a href=\"https:\/\/www.southcoast.org\/pt\/daisy-award-nominations\/\">Pr\u00e9mio DAISY<\/a><\/li>\n\n\n\n<li>Honrar o seu prestador de cuidados atrav\u00e9s da&nbsp;<a href=\"https:\/\/www.southcoast.org\/pt\/philanthropy\/grateful-patient-program\/\">Programa Paciente Agradecido<\/a><\/li>\n\n\n\n<li>Enviar os seus coment\u00e1rios diretamente para a equipa de Experi\u00eancia do Paciente da Southcoast:<ul><li><a href=\"mailto:patientexperience@southcoast.org\" target=\"_blank\" rel=\"noreferrer noopener\">patientexperience@southcoast.org<\/a><\/li><\/ul><\/li>\n\n\n\n<li><ul><li><a href=\"https:\/\/forms.southcoast-health.org\/southcoast-health-patient-feedback-form\/\" target=\"_blank\" rel=\"noreferrer noopener\">Formul\u00e1rio de feedback do paciente<\/a><\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>1-877-264-7244<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Orgulhamo-nos de dar prioridade a uma experi\u00eancia excecional para o paciente na Southcoast Health e estamos empenhados em identificar continuamente formas de prestar melhores cuidados \u00e0 nossa comunidade.&nbsp;<\/p>\n\n\n\n<p>Obrigado por nos confiarem os vossos cuidados.<\/p>","protected":false},"author":20,"featured_media":4677,"template":"","categories":[1232],"class_list":["post-18152","news","type-news","status-publish","has-post-thumbnail","hentry","category-community"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - 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