{"id":18152,"date":"2024-06-19T18:57:29","date_gmt":"2024-06-19T18:57:29","guid":{"rendered":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/elevating-the-patient-experience-at-southcoast-health\/"},"modified":"2026-03-13T14:56:59","modified_gmt":"2026-03-13T19:56:59","slug":"elevating-the-patient-experience-at-southcoast-health","status":"publish","type":"news","link":"https:\/\/www.southcoast.org\/es\/news\/elevating-the-patient-experience-at-southcoast-health\/","title":{"rendered":"Mejorar la experiencia del paciente en Southcoast Health"},"content":{"rendered":"<p>En Southcoast Health, nuestra m\u00e1xima prioridad es ofrecer una atenci\u00f3n y un servicio excepcionales, accesibles y c\u00f3modos. La opini\u00f3n de nuestros pacientes es un componente esencial para lograr esta misi\u00f3n. Valoramos y agradecemos los comentarios de los pacientes y las familias a los que tenemos el honor de servir para ayudarnos a mejorar la calidad de la atenci\u00f3n, la seguridad del paciente y el servicio y la experiencia en general.<\/p>\n\n\n\n<p>Este a\u00f1o, estamos encantados de informar de que nuestras iniciativas de servicio y los progresos que hemos realizado para mejorar la experiencia de los pacientes en todas nuestras instalaciones nos han permitido obtener una puntuaci\u00f3n Net Promoter Score (NPS) de 81,2 en el \u00faltimo ejercicio fiscal, y una media anual hasta la fecha de 83,3 en el primer semestre de este a\u00f1o.<\/p>\n\n\n\n<p>&nbsp;\"El compromiso inquebrantable de nuestros cuidadores, incluidos los proveedores, las enfermeras y todo el personal, de tratar a todos con amabilidad y compasi\u00f3n realmente eleva la atenci\u00f3n que las personas reciben en Southcoast Health. Este logro es significativo porque ejemplifica la atenci\u00f3n y el servicio excepcionales que podemos ofrecer a nuestra comunidad, tal y como reflejan las opiniones directas de los pacientes\", declar\u00f3 Yinka Oluwole, CPXP, Director Ejecutivo de Excelencia en el Servicio y Experiencia del Paciente de Southcoast Health.&nbsp; &nbsp;<\/p>\n\n\n\n<p>Son los esfuerzos combinados de todo el sistema -enfermeras y m\u00e9dicos, personal de apoyo, profesionales sanitarios aliados, especialistas t\u00e9cnicos, l\u00edderes y muchos otros- los que hacen de Southcoast Health el principal sistema sanitario de esta regi\u00f3n.<\/p>\n\n\n\n<p>El Net Promoter Score (NPS) se calcula a partir de los comentarios de los pacientes que han recibido atenci\u00f3n en nuestro sistema. Esta puntuaci\u00f3n ayuda a Southcoast Health a medir la satisfacci\u00f3n del paciente junto con su probabilidad de recomendar Southcoast Health e identificar \u00e1reas de mejora. Se mide en una escala de -100 a 100 para tener en cuenta tanto los comentarios positivos como los negativos.<\/p>\n\n\n\n<p><strong><em>Valoramos sus comentarios<\/em><\/strong><strong> &nbsp;<\/strong><\/p>\n\n\n\n<p>Si usted o un ser querido desea compartir una experiencia en un centro de Southcoast Health, le invitamos a hacerlo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rellenar la encuesta NRC Health que recibir\u00e1 despu\u00e9s de su visita<\/li>\n\n\n\n<li>Nominar a una enfermera para el&nbsp;<a href=\"https:\/\/www.southcoast.org\/es\/daisy-award-nominations\/\">Premio DAISY<\/a><\/li>\n\n\n\n<li>Honrar a su cuidador a trav\u00e9s de la&nbsp;<a href=\"https:\/\/www.southcoast.org\/es\/philanthropy\/grateful-patient-program\/\">Programa de Pacientes Agradecidos<\/a><\/li>\n\n\n\n<li>Enviar sus comentarios directamente al equipo de Experiencia del Paciente de Southcoast:<ul><li><a href=\"mailto:patientexperience@southcoast.org\" target=\"_blank\" rel=\"noreferrer noopener\">patientexperience@southcoast.org<\/a><\/li><\/ul><\/li>\n\n\n\n<li><ul><li><a href=\"https:\/\/forms.southcoast-health.org\/southcoast-health-patient-feedback-form\/\" target=\"_blank\" rel=\"noreferrer noopener\">Formulario de opini\u00f3n del paciente<\/a><\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>1-877-264-7244<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Estamos orgullosos de dar prioridad a una experiencia excepcional para el paciente en Southcoast Health, y nos comprometemos a identificar continuamente formas de mejorar la atenci\u00f3n a nuestra comunidad.&nbsp;<\/p>\n\n\n\n<p>Gracias por confiarnos sus cuidados.<\/p>","protected":false},"author":20,"featured_media":4677,"template":"","categories":[1232],"class_list":["post-18152","news","type-news","status-publish","has-post-thumbnail","hentry","category-community"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Elevating the Patient Experience at Southcoast Health - Southcoast Health<\/title>\n<meta name=\"description\" content=\"At Southcoast Health, our top priority is to deliver exceptional, accessible and convenient care and service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.southcoast.org\/es\/news\/elevating-the-patient-experience-at-southcoast-health\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Elevating the Patient Experience at Southcoast Health - Southcoast Health\" \/>\n<meta property=\"og:description\" content=\"At Southcoast Health, our top priority is to deliver exceptional, accessible and convenient care and service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.southcoast.org\/es\/news\/elevating-the-patient-experience-at-southcoast-health\/\" \/>\n<meta property=\"og:site_name\" content=\"Southcoast Health\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-13T19:56:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/NPS-Score-Story.png\" \/>\n\t<meta property=\"og:image:width\" content=\"860\" \/>\n\t<meta property=\"og:image:height\" content=\"430\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/\",\"url\":\"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/\",\"name\":\"Elevating the Patient Experience at Southcoast Health - Southcoast Health\",\"isPartOf\":{\"@id\":\"https:\/\/www.southcoast.org\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/NPS-Score-Story.png\",\"datePublished\":\"2024-06-19T18:57:29+00:00\",\"dateModified\":\"2026-03-13T19:56:59+00:00\",\"description\":\"At Southcoast Health, our top priority is to deliver exceptional, accessible and convenient care and service.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#breadcrumb\"},\"inLanguage\":\"es-MX\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-MX\",\"@id\":\"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#primaryimage\",\"url\":\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/NPS-Score-Story.png\",\"contentUrl\":\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/NPS-Score-Story.png\",\"width\":860,\"height\":430,\"caption\":\"A collage of photos depicting healthcare professionals from Southcoast Health, including staff, physicians, and administrators.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\",\"item\":\"https:\/\/www.southcoast.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Elevating the Patient Experience at Southcoast Health\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.southcoast.org\/#website\",\"url\":\"https:\/\/www.southcoast.org\/\",\"name\":\"Southcoast Health\",\"description\":\"More than medicine.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.southcoast.org\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-MX\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Elevating the Patient Experience at Southcoast Health - Southcoast Health","description":"At Southcoast Health, our top priority is to deliver exceptional, accessible and convenient care and service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.southcoast.org\/es\/news\/elevating-the-patient-experience-at-southcoast-health\/","og_locale":"es_MX","og_type":"article","og_title":"Elevating the Patient Experience at Southcoast Health - Southcoast Health","og_description":"At Southcoast Health, our top priority is to deliver exceptional, accessible and convenient care and service.","og_url":"https:\/\/www.southcoast.org\/es\/news\/elevating-the-patient-experience-at-southcoast-health\/","og_site_name":"Southcoast Health","article_modified_time":"2026-03-13T19:56:59+00:00","og_image":[{"width":860,"height":430,"url":"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/NPS-Score-Story.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/","url":"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/","name":"Elevating the Patient Experience at Southcoast Health - Southcoast Health","isPartOf":{"@id":"https:\/\/www.southcoast.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#primaryimage"},"image":{"@id":"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#primaryimage"},"thumbnailUrl":"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/NPS-Score-Story.png","datePublished":"2024-06-19T18:57:29+00:00","dateModified":"2026-03-13T19:56:59+00:00","description":"At Southcoast Health, our top priority is to deliver exceptional, accessible and convenient care and service.","breadcrumb":{"@id":"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#breadcrumb"},"inLanguage":"es-MX","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/"]}]},{"@type":"ImageObject","inLanguage":"es-MX","@id":"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#primaryimage","url":"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/NPS-Score-Story.png","contentUrl":"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/NPS-Score-Story.png","width":860,"height":430,"caption":"A collage of photos depicting healthcare professionals from Southcoast Health, including staff, physicians, and administrators."},{"@type":"BreadcrumbList","@id":"https:\/\/www.southcoast.org\/news\/elevating-the-patient-experience-at-southcoast-health\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"","item":"https:\/\/www.southcoast.org\/"},{"@type":"ListItem","position":2,"name":"Elevating the Patient Experience at Southcoast Health"}]},{"@type":"WebSite","@id":"https:\/\/www.southcoast.org\/#website","url":"https:\/\/www.southcoast.org\/","name":"Southcoast Health","description":"M\u00e1s que medicina.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.southcoast.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-MX"}]}},"_links":{"self":[{"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/news\/18152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/users\/20"}],"version-history":[{"count":3,"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/news\/18152\/revisions"}],"predecessor-version":[{"id":286934,"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/news\/18152\/revisions\/286934"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/media\/4677"}],"wp:attachment":[{"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/media?parent=18152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/categories?post=18152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}