{"id":17986,"date":"2022-02-10T15:55:33","date_gmt":"2022-02-10T15:55:33","guid":{"rendered":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/"},"modified":"2022-02-10T15:55:33","modified_gmt":"2022-02-10T15:55:33","slug":"the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve","status":"publish","type":"news","link":"https:\/\/www.southcoast.org\/es\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/","title":{"rendered":"El Consejo Asesor de Pacientes y Familiares de Southcoast Health: Un valioso recurso para Southcoast Health y la comunidad a la que servimos"},"content":{"rendered":"<p>Yinka Oluwole, Director de Excelencia en el Servicio y Experiencia del Paciente de Southcoast Health, habla sobre el prop\u00f3sito y la importancia de nuestro Consejo Asesor de Pacientes y Familiares, tambi\u00e9n conocido por sus siglas en ingl\u00e9s: PFAC. Desde que se incorpor\u00f3 a Southcoast Health en julio de 2021, Yinka ha hecho de la participaci\u00f3n de pacientes y familiares una parte clave del plan estrat\u00e9gico de excelencia en el servicio y experiencia del paciente.<\/p>\n\n\n\n<p><strong><em>No todo el mundo conoce el Consejo Asesor de Pacientes y Familiares de Southcoast o, como solemos llamarlo, PFAC. \u00bfQu\u00e9 es el PFAC y cu\u00e1l es su finalidad?<\/em><\/strong><strong><\/strong><\/p>\n\n\n\n<p><strong>Yinka: <\/strong>El PFAC se cre\u00f3 en 2014 por mandato estatal. El PFAC es un foro para que los pacientes y las familias compartan con Southcoast Health sus preocupaciones, ideas y perspectivas, incluidas las relativas a la calidad de la atenci\u00f3n y el servicio, as\u00ed como al acceso a la atenci\u00f3n. Esto ha sido clave para mejorar la comunicaci\u00f3n entre pacientes, familias y personal, y para mejorar la experiencia general en Southcoast Health. Nuestra organizaci\u00f3n se esfuerza por ofrecer un servicio excepcional, por lo que reconocemos la importancia de una v\u00eda de retroalimentaci\u00f3n como herramienta necesaria para un sistema sanitario funcional. Fundamentalmente, el PFAC es un \"grupo consultivo de consumidores\" y un v\u00ednculo entre Southcoast Health y las comunidades a las que sirve.<\/p>\n\n\n\n<p><strong><em>\u00bfCu\u00e1les son algunos ejemplos de c\u00f3mo la PFAC sirve a los pacientes y a Southcoast Health? <\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p><strong>Yinka: <\/strong>El objetivo del PFAC es incorporar las perspectivas de pacientes y familiares para evaluar y mejorar nuestros servicios. Por ejemplo, el PFAC ha trabajado para mejorar la accesibilidad de MyChart mediante un lenguaje m\u00e1s f\u00e1cil de utilizar, lo que repercute directamente en la facilidad de la experiencia para nuestros pacientes. Los miembros del PFAC tambi\u00e9n han revisado el manual de la organizaci\u00f3n, y han a\u00f1adido su perspectiva al lenguaje y al dise\u00f1o para hacerlo m\u00e1s accesible para todos.<\/p>\n\n\n\n<p>Cabe destacar que el PFAC contribuy\u00f3 en gran medida a los esfuerzos para garantizar que Southcoast Health cumpla la Ley de Laura, una legislaci\u00f3n de Massachusetts aprobada a principios de 2021. Lleva el nombre de Laura Levis, una joven que falleci\u00f3 a causa de un ataque de asma, a pocos pasos de la puerta de una sala de urgencias. En virtud de la ley, se establecieron normas para la se\u00f1alizaci\u00f3n del servicio de urgencias, la iluminaci\u00f3n, la se\u00f1alizaci\u00f3n direccional y el control de seguridad de cualquier puerta de hospital importante. Los miembros de la PFAC formaron parte de la aplicaci\u00f3n de esta normativa, participando en visitas a nuestros servicios de urgencias y aportando sus opiniones y comentarios.<\/p>\n\n\n\n<p>En general, el PFAC es un recurso excelente para recabar la opini\u00f3n de los pacientes y sus familias sobre diversos proyectos y programas de Southcoast Health. Estos pueden ir desde la compra de nuevos equipos cl\u00ednicos hasta el desarrollo de un nuevo servicio -o la mejora de uno ya existente-, pasando por la creaci\u00f3n de folletos informativos para los pacientes.<\/p>\n\n\n\n<p><strong><em>\u00bfCu\u00e1les son los objetivos de la PFAC para 2022?<\/em><\/strong><\/p>\n\n\n\n<p>La PFAC tiene planes emocionantes para 2022, con el objetivo de aumentar el n\u00famero de miembros y crear un impacto a\u00fan mayor en Southcoast Health:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>En 2022, nos comprometemos a ampliar nuestra membres\u00eda para reflejar mejor las comunidades a las que servimos.  Buscamos nuevos participantes de distintos grupos de edad, diferentes identidades de g\u00e9nero y diversos or\u00edgenes ling\u00fc\u00edsticos, educativos y \u00e9tnicos. &nbsp;<\/li><li>Tambi\u00e9n nos esforzamos por dar a conocer mejor el PFAC y el valor que aporta a la organizaci\u00f3n Southcoast Health. La perspectiva de nuestros pacientes es inestimable a la hora de emprender nuevas iniciativas.<\/li><li>Por \u00faltimo, nuestro objetivo es garantizar que todos los miembros de la PFAC participen en al menos un proyecto de mejora por trimestre este a\u00f1o. A trav\u00e9s de un mayor nivel de participaci\u00f3n, esperamos consolidar a\u00fan m\u00e1s el compromiso de la PFAC como un recurso \u00fatil en Southcoast Health mientras nos esforzamos por mejorar la experiencia del paciente y el bienestar de nuestra comunidad.<\/li><\/ul>\n\n\n\n<p><strong><em>\u00bfQui\u00e9n forma parte actualmente de la PFAC?<\/em><\/strong><strong><\/strong><\/p>\n\n\n\n<p><strong>Yinka<\/strong>: El PFAC est\u00e1 formado por pacientes y familiares, a los que llamamos \"Asesores\", y miembros del personal de Southcoast. Los nombres de todos nuestros miembros del PFAC y otra informaci\u00f3n sobre el grupo se pueden encontrar en nuestra p\u00e1gina web en la secci\u00f3n <a href=\"https:\/\/www.southcoast.org\/es\/for-patients-visitors\/patient-family-advisory-council\/\">P\u00e1gina del Consejo Consultivo de Pacientes y sus Familias<\/a>.<\/p>\n\n\n\n<p><strong><em>\u00bfCu\u00e1ndo, d\u00f3nde y con qu\u00e9 frecuencia se re\u00fane el PFAC?<\/em><\/strong><strong><\/strong><\/p>\n\n\n\n<p><strong>Yinka: <\/strong>Desde el inicio de la pandemia, hemos trasladado nuestras reuniones a un encuentro virtual.  Nos reunimos dos veces al mes. La primera reuni\u00f3n de cada mes es para planificar e intercambiar ideas. La segunda es nuestra reuni\u00f3n general, a la que invitamos a presentadores internos y externos para que compartan informaci\u00f3n educativa, debatan temas que puedan requerir la opini\u00f3n de nuestros asesores de pacientes y familiares y presenten nuevos programas en Southcoast que puedan afectar a la comunidad a la que servimos.<\/p>\n\n\n\n<p><strong><em>\u00bfC\u00f3mo identifica a los pacientes y familiares que podr\u00edan estar interesados en formar parte del PFAC?<\/em><\/strong><\/p>\n\n\n\n<p><strong>Yinka:<\/strong> Animo al personal a que busque e identifique a pacientes y familiares que consideren que podr\u00edan encajar perfectamente en el PFAC y les anime a presentar su candidatura. Las personas interesadas pueden rellenar un <a href=\"https:\/\/www.southcoast.org\/es\/southcoast-health-patient-family-advisory-council-seeks-new-members-4\/\">breve solicitud en l\u00ednea<\/a> en nuestro sitio web. Alternativamente, el personal puede hacerles saber que env\u00eden por correo electr\u00f3nico una breve declaraci\u00f3n de inter\u00e9s a <a href=\"mailto:patientexpereince@southcoast.org\">patientexpereince@southcoast.org<\/a>.<\/p>\n\n\n\n<p>Los miembros de la comunidad interesados en unirse al PFAC y los empleados interesados en saber m\u00e1s sobre c\u00f3mo el PFAC puede ser un recurso para su departamento o unidad pueden ponerse en contacto con Yinka Oluwole en <a href=\"mailto:OluwoleO@southcoast.org\">OluwoleO@southcoast.org<\/a>.<\/p>","protected":false},"author":20,"featured_media":4340,"template":"","categories":[1232],"class_list":["post-17986","news","type-news","status-publish","has-post-thumbnail","hentry","category-community"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Southcoast Health Patient and Family Advisory Council: A Valuable Resource for Southcoast Health and the Community We Serve<\/title>\n<meta name=\"description\" content=\"Yinka Oluwole, Director of Service Excellence &amp; Patient Experience, discusses our Patient &amp; Family Advisory Council (PFAC).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Southcoast Health Patient and Family Advisory Council: A Valuable Resource for Southcoast Health and the Community We Serve\" \/>\n<meta property=\"og:description\" content=\"Yinka Oluwole, Director of Service Excellence &amp; Patient Experience, discusses our Patient &amp; Family Advisory Council (PFAC).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/\" \/>\n<meta property=\"og:site_name\" content=\"Southcoast Health\" \/>\n<meta property=\"og:image\" content=\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/wp-content\/uploads\/2025\/01\/BC6A9778-_Yinka-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1706\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/\",\"url\":\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/\",\"name\":\"The Southcoast Health Patient and Family Advisory Council: A Valuable Resource for Southcoast Health and the Community We Serve\",\"isPartOf\":{\"@id\":\"https:\/\/www.southcoast.org\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/BC6A9778-_Yinka-scaled-1.jpg\",\"datePublished\":\"2022-02-10T15:55:33+00:00\",\"description\":\"Yinka Oluwole, Director of Service Excellence & Patient Experience, discusses our Patient & Family Advisory Council (PFAC).\",\"breadcrumb\":{\"@id\":\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#breadcrumb\"},\"inLanguage\":\"es-MX\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-MX\",\"@id\":\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#primaryimage\",\"url\":\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/BC6A9778-_Yinka-scaled-1.jpg\",\"contentUrl\":\"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/BC6A9778-_Yinka-scaled-1.jpg\",\"width\":2560,\"height\":1706},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\",\"item\":\"https:\/\/www.southcoast.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Southcoast Health Patient and Family Advisory Council: A Valuable Resource for Southcoast Health and the Community We Serve\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.southcoast.org\/#website\",\"url\":\"https:\/\/www.southcoast.org\/\",\"name\":\"Southcoast Health\",\"description\":\"More than medicine.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.southcoast.org\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-MX\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"El Consejo Asesor de Pacientes y Familiares de Southcoast Health: Un valioso recurso para Southcoast Health y la comunidad a la que servimos","description":"Yinka Oluwole, Director of Service Excellence & Patient Experience, discusses our Patient & Family Advisory Council (PFAC).","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/","og_locale":"es_MX","og_type":"article","og_title":"The Southcoast Health Patient and Family Advisory Council: A Valuable Resource for Southcoast Health and the Community We Serve","og_description":"Yinka Oluwole, Director of Service Excellence & Patient Experience, discusses our Patient & Family Advisory Council (PFAC).","og_url":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/","og_site_name":"Southcoast Health","og_image":[{"width":2560,"height":1706,"url":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/wp-content\/uploads\/2025\/01\/BC6A9778-_Yinka-scaled-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/","url":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/","name":"El Consejo Asesor de Pacientes y Familiares de Southcoast Health: Un valioso recurso para Southcoast Health y la comunidad a la que servimos","isPartOf":{"@id":"https:\/\/www.southcoast.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#primaryimage"},"image":{"@id":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#primaryimage"},"thumbnailUrl":"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/BC6A9778-_Yinka-scaled-1.jpg","datePublished":"2022-02-10T15:55:33+00:00","description":"Yinka Oluwole, Director of Service Excellence & Patient Experience, discusses our Patient & Family Advisory Council (PFAC).","breadcrumb":{"@id":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#breadcrumb"},"inLanguage":"es-MX","potentialAction":[{"@type":"ReadAction","target":["https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/"]}]},{"@type":"ImageObject","inLanguage":"es-MX","@id":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#primaryimage","url":"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/BC6A9778-_Yinka-scaled-1.jpg","contentUrl":"https:\/\/www.southcoast.org\/wp-content\/uploads\/2025\/01\/BC6A9778-_Yinka-scaled-1.jpg","width":2560,"height":1706},{"@type":"BreadcrumbList","@id":"https:\/\/test-southcoast-health-multi.southcoast-health.org\/news\/the-southcoast-health-patient-and-family-advisory-council-a-valuable-resource-for-southcoast-health-and-the-community-we-serve\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"","item":"https:\/\/www.southcoast.org\/"},{"@type":"ListItem","position":2,"name":"The Southcoast Health Patient and Family Advisory Council: A Valuable Resource for Southcoast Health and the Community We Serve"}]},{"@type":"WebSite","@id":"https:\/\/www.southcoast.org\/#website","url":"https:\/\/www.southcoast.org\/","name":"Southcoast Health","description":"M\u00e1s que medicina.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.southcoast.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-MX"}]}},"_links":{"self":[{"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/news\/17986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/users\/20"}],"version-history":[{"count":0,"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/news\/17986\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/media\/4340"}],"wp:attachment":[{"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/media?parent=17986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.southcoast.org\/es\/wp-json\/wp\/v2\/categories?post=17986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}