Southcoast

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Locations

Practicing at the following locations:

Southcoast Physicians Group Family Medicine

827 American Legion Highway
Westport, MA 02790

P: 508-636-5101

Get Directions 41.63331 -71.07568100000003

Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.7
4.8
5

Patient Comments (15)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Both Nurse Practitioners here are top notch!

  • Shannon is top notch.

  • She took the time to really try to help me and look things through throughly. I'd see her again if needed for sure.

  • They make me feel that I'm the only patient that matters and are so easy to talk to.

  • The front desk could be staffed better and perform their job faster this seems to be a long line and people are lined up out the door

  • Westport Family staff are so kind, caring and encouraging. Very knowledgeable and they pay very good attention to you as an individual. [Name][Name] [Name] is such a wonderful NP, great asset to that team

  • I still don't have my prescription making sure that is taken care of for patients would make my experience better.

  • I was disappointed that I was not able to see my primary doctor. Who was out of the office on 8/12. Instead saw a nurse practioner. I prefer always to see my DOCTOR.

  • The provider was excellent in every way. The room however was not large enough to meet my needs as it was not handicap accessible.

  • professional staff & also provided a quick referral to a specialist

  • Shannon Avery Desmaris is great. She discussed my health problems and listened to my concerns. She suggested a test that was due, I had forgotten about it. I feel so much more comfortable with the care I received from Shannon than even my primary care physician provides. I was not as happy with the MA who preformed my EKG. She was less than professional and mostly seemed concerned with how "slammed" the office was today. It wasn't awful but just not professional. She did not introduce herself whereas the student observing took the time to tell me her nam and why she was there.

  • I got the results of my test but need explanation as to what they are

  • Shannon NP was attentive, professional, and caring

  • Straight forward answers and thoughtful concerned questions

  • Friendly and courteous staff during a pandemic and apologetic for running a little behind. They accommodated my need for an appointment quickly.

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.