Southcoast

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Locations

Practicing at the following locations:

Southcoast Physicians Group Orthopedics & Orthopedic Surgery

363 Highland Avenue
Fall River, MA 02720

P: 508-973-1150

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Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
5

Patient Comments (10)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • Yes, this is [Name] The day before yesterday. She was very courteous and kind. She knew what had to be done before I could get my before. It was possible to even get her surgery, and she explained it and very easy man in to understand. She was helpful and even help me with getting me another cane , because mine was broken on the bottom. That's why I rated her a 10 She's excellent provider. Easy to talk to. Thank you.

  • Very hard to get an appointment to be seen in the beginning. Things are moving along very well now.

  • Polite, informative and professional

  • I liked the care they gave me, they are very good, I'm glad they keep working like this, thank you.

  • Alicia was professional attentive took time out to explain everything to us. What did not rushed out of the office Just very pleasant.

  • Great experience.

  • My visit with Alicia was good

  • This office is very good. They listen, the medical assistant is great to me. The NP and RN that I saw on that day were very nice to me. They were very informative to me. They answered my questions and were very respectful to me.

  • Overall,I appreciated the way that the physicians and the staff cared about my well-being and my health. I am receiving the best care possible and my family is very supportive of the care that I have been shown with SOUTHCOAST.

  • There was very good communication between all parties

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.