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Locations

Practicing at the following locations:

Southcoast Physicians Group Orthopedics & Orthopedic Surgery

363 Highland Avenue
Fall River, MA 02720

P: 508-973-1150

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Insurances Accepted

Southcoast accepts most major insurance plans. Call the Southcoast patient registration department at 844-297-2952 or your health plan with any questions regarding coverage.

Provider Ratings

Rating Willingness to recommend provider’s office Overall Provider Experience Courtesy and Respect of Staff
4.8
4.8
4.8
5

Patient Comments (16)

At Southcoast Health, we strive to deliver exceptional patient care along with an exceptional patient experience. We appreciate all of your feedback and share your comments to recognize the wonderful care our teams provide to you as well as identify areas for improvement.

  • This is the first time I met Alicia but we did have a telehealth previously. She was very caring understanding and was very clear in what to expect moving forward for a knee replacement. She was a joy to work with

  • I thought Alicia was very professional and very helpful.

  • Very happy with my treatment at south coast, Alisha P knows her stuff, explains it well, and is compassionate. Good experience.

  • Everything was great and made sure they went through everything to make your recovery successful.

  • Alicia Pimentel was fabulous informed and very caring answered all of the questions that we had for her and I can't give her a better rating than fabulous.

  • She actually listened to my concerns. She was very personable and pleasant.

  • My questions were answered and concerns listed to

  • You can't improve it because it was perfect.

  • I had a shot in my knee today and although it hurt tremendously, once I got the shot I was much better. Staff was apologetic and very nice. No complaints

  • I FELT like they really listened to my problems which is rare these days

  • The provider was thoughtful regarding my thoughts on the upcoming procedure.

  • Well organized, very caring.

  • It was informative, pleasant and quick. We did what needed doing.. and moved on

  • Yes, this is [Name] The day before yesterday. She was very courteous and kind. She knew what had to be done before I could get my before. It was possible to even get her surgery, and she explained it and very easy man in to understand. She was helpful and even help me with getting me another cane , because mine was broken on the bottom. That's why I rated her a 10 She's excellent provider. Easy to talk to. Thank you.

  • Very hard to get an appointment to be seen in the beginning. Things are moving along very well now.

  • Polite, informative and professional

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Southcoast Health physician profiles now feature star ratings.  Below, you’ll find frequently asked questions about our process for calculating the ratings.

Why does Southcoast publish survey ratings online?
Southcoast is dedicated to providing patients and consumers with helpful information about the quality of our patients’ experiences. Star ratings published on our physician biography pages are based on actual responses from patients of that particular physician to patient satisfaction surveys that are distributed and processed by a national patient satisfaction survey vendor.

Who receives the survey?
Our vendor sends surveys via SMS or email to all patients seen in our outpatient physician practices who have a valid smart phone number or email address on file with Southcoast Health. Surveys are sent to patients within a few days of their appointment.

How is the Patient Satisfaction Star Rating Calculated?
Star ratings are calculated using an average of all survey responses to each of three questions: Courtesy and Respect of Staff, Provider Overall Rating, and  Willingness to Recommend Provider’s Office.  The star rating displayed on our physicians’ main biography page represents the average of the three measures for that particular physician.